Aligning Expectations: The Business Case for Digital Financial Services

July 5, 2017

Financial institutions need to consider when putting together a financial model for a digital channel, including detailing the main items related to capital investments and operating expense of the channel. To understand how to reach self-sustainability of a digital banking service, some key recommendations are stated in this report. These include adjusting DFS usage forecasts to the reality on the ground; not overcomplicating financial models.

Spotlight

Achieve

Achieve is the leader in digital personal finance, built to help everyday people thrive. Achieve offers innovative digital financial solutions including home equity loans, personal loans and debt resolution, as well as financial education. From the single parent trying to catch up on bills to the entrepreneur trying to make their dreams a reality, we provide innovative, personalized financial solutions to move them towards a better financial future. By focusing on each individual to understand what’s working for them and what’s not, we tailor an approach to meet their specific needs and goals. Then we add in our data and intelligence, innovative technology, unique solutions, and an empathetic human touch to help our members move their finances forward. We put our members first and treat them like humans, not account numbers. Our people make the biggest difference. With more than 2,700 teammates across the country with hubs in California, Arizona, and Texas, everyone collaborates

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