Accelerating Digital Payments in Latin America and the Caribbean

whitePaper | March 15, 2022

The speeds at which today’s AI technology is advancing is far beyond what many have expected. The role of human decision-making is being eclipsed by computer and machine learning in almost every industry. We see it in autonomous cars and trucks as well as in actual robots pre-programmed to take on tasks once thought to be reserved for humans alone. Ralph Haupter, President of Microsoft Asia and Corporate Vice President, Microsoft stated the following: “I believe 2018 is the year that this will start to become mainstream, to begin to impact many aspects of our lives in a truly ubiquitous and meaningful way” There is no uncertainty in the fact that AI is progressing at the speed of light. It is yet to be seen how this will impact industry on a global industrial level but the applications to payments have not been insignificant in the past several years. This paper seeks to explore the intricacies of this technology, its evolution, and the potential impact of AI in payments in 2018 and beyond.

whitePaper | February 19, 2020

Digital trends have impacted almost every aspect of today’s business world, from operational performance to customer service satisfaction. The payments department – the cash flow and working capital lifeline for an organization – is no exception. Yet in Singapore and Malaysia, many organizations still have limited automation of the accounts payable (AP) process, or a heavy reliance on manual paper work. This report analyses the current AP landscape in Singapore and Malaysia, through surveys and interviews of 100 organizations in each country, across various industries.

whitePaper | June 10, 2022

End-to-end digitization of enterprisewide operations enables new customercentric business models, new products and services, new ways of working, and an ecosystem of partners. Digitization is critical to meeting customer expectations and powering financial performance across revenue, costs, and capital.

whitePaper | October 10, 2022

Over the last decade, $5 trillion of market value has been created in financial services.¹ The sector’s gross profit pool has swelled to an amount larger than any other major group – larger than software, e-commerce, semis, and even healthcare. Since financial services are ingrained into nearly every aspect of our life and work, it is a natural target for disruption and innovation. Fintech has just experienced its very first venture-fueled innovation cycle with the percent of venture dollars rising from <5% of dollars deployed in 2011 to ~22% in 2021.² Hundreds of billions of dollars invested in the space has fueled a new wave of technology evolution around the world from omni-channel payment providers to B2B payments and fully re-bundled digital banks.

whitePaper | May 7, 2022

Many traditional financial services products are being commoditised. They are becoming irrelevant in the lives of customers. They are seen as table stakes. What customers really care about is value, convenience, and security. And what they want is a financial services ecosystem uniquely tailored to their specific needs. I am not particularly prone to making predictions. But – of this – I am fairly certain: in the next 15 years, all of the most successful financial services organisations will be platform players. The leaders will be defined by the ecosystems that gravitate around them. They will be measured by the incremental value they deliver their customers. And they will grow based on their ability to meet their customers’ needs.

whitePaper | May 5, 2020

Have you ever failed a class because of Wikipedia? (We will pass you!) (100) Are you not getting enough sleep because of time on Wikipedia? (9) ...Did you not get ANY sleep last night because of Wikipedia? (100 - we commend you for being that dedicated) Are you sleeping during the day (as of 8 a.m.) because you edited Wikipedia overnight (add overslept time in hours)? (5) Do you forget to think twice before you say something to real people but re-check a hundred times what you have typed in before posting your comment in a talk page? (5) Do you judge people you know offline partly on the basis of their Wikipedia contributions? (6) Do you think quality of contributions to Wikipedia is an important criterion in choosing a partner for a close relationship? (17 and a crash course in dating) Do you subscribe to a Wikimedia mailing list (e.g., WikiEN-l, Wikimedia-l)? (2) ...Do you actually read that mailing list? (20)