A New Business Model for Financial Services: Perspective on Utilities

whitePaper | June 14, 2023

Manual accounts payable (AP) processes are costly, inefficient, and expose companies to unnecessary risk. With the rising call to reduce paper usage and lower costs, it’s time to explore alternatives that can help controllers and AP managers do more with less.

whitePaper | October 6, 2022

Over the last several years, the cloud computing industry has experienced incredible growth. Between 2018 and 2019 alone, the public cloud services market expanded by 17.5% to $214.3 billion, according to Gartner Research, and hit $331 billion by 2023. While cyber security is always a concern for people, most companies and consumers have become comfortable with storing information on third-party servers and accessing programs online.

whitePaper | September 29, 2022

While it may seem like common sense alone would influence end users to adopt the superior FSC tools that you are rolling out, we see many clients underestimate end user resistance.

whitePaper | August 24, 2022

India's smartphone boom proved conducive for the rise of digital payments. The government-sanctioned push toward a unified payment interface led to over two billion digital transactions in April 2021, just shy of Rs 5 lakh crore. Correspondingly, this also eased access to short-term, low interest credit - reflected in a 220 % jump in offerings such as buy-now-pay-later (BNPL). BNPL products can potentially help plug the Rs. 25 trillion credit gap in the micro, small and medium (MSME) segment, considered high-risk by legacy lenders.

whitePaper | December 7, 2021

The financial services industry has long held a reputation of being traditional and conservative, largely due to the security and regulatory guidelines under which it operates. Yet, being conservative and reactive aren’t the qualities you need to improve the customer experience. On the contrary, your organization needs to be agile and responsive to a changing business environment One way to ensure that your financial services firm stays agile is to implement a cloud contact center. This eBook explores how cloud contact centers enable financial services organizations to stay agile and elevate the customer experience. Moreover, it examines how versatile cloud contact centers adapt to the unique needs of diverse institutions such as banking, investment management, and insurance.

whitePaper | October 6, 2021

ESG investing has grown exponentially in the last decade and is estimated to be somewhere between 35.31 to 40.52 trillion USD (according to the GSIA, 2021, and OPIMAS, 2020). The ESG investment industry is constantly in transition, with rapid developments across ESG strategies, approaches, and technologies reshaping the industry towards best standards of practice. This transition is leading to variations in the scale and growth of sustainable investment in different regions, according to GSIA. Many regions continue to see strong growth in sustainable investment assets under management – most notably Canada, the United States and Japan. Other regions are slowing down their rate of growth or have seen a reported reversal – in particular Europe and Australasia. In both cases, this is largely due to changes in how sustainable investment is defined, either by law as in the case of the EU, or by new industry standards as is the case in Australasia.