Core Banking, Financial Management

3 ways fintech impacts customer centricity in banking & finance

October 9, 2022

3 ways fintech impacts customer centricity in banking & finance
Fintech has emerged as one of the most widely used if not poorly defined buzzwords in the finance industry over the past few years. Fintech players are becoming an increasingly important part of the financial services ecosystem, with leading banks scrambling to leverage technological advances by partnering with or acquiring fintech start-ups, to strengthen customer relationships and build scalable networks.

Spotlight

De Nederlandsche Bank

In een professionele werkomgeving die door de actualiteit en de dynamiek van de financiële wereld op een hoog peil staat. Multidisciplinair, in een internationale context. Bij een organisatie met een grote maatschappelijke verantwoordelijkheid - wát we doen, doet er toe. En dat doen we met integriteit, loyaliteit en een groot saamhorigheidsgevoel. Onze succesfactoren.

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Regulating the Crypto Ecosystem The Case of Unbacked Crypto Assets

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Recent global developments have created ample opportunities for cybercriminals to take advantage of vulnerable and even traditionally non-vulnerable individuals. The COVID-19 pandemic amplified the use of digital channels for everyday banking, while other services including digital payments, contactless and cashless payments, and buy now pay later (BNPL) services were embraced by consumers around the world. Last year, 93% of consumers used one or more digital payment methods1 , such as Zelle, and made nearly $100 billion in purchases using BNPL services2 . Not to mention government stimulus programs created unusual cash flows that were ripe for the taking by scammers.

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What will the future of banking look like?

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Spotlight

De Nederlandsche Bank

In een professionele werkomgeving die door de actualiteit en de dynamiek van de financiële wereld op een hoog peil staat. Multidisciplinair, in een internationale context. Bij een organisatie met een grote maatschappelijke verantwoordelijkheid - wát we doen, doet er toe. En dat doen we met integriteit, loyaliteit en een groot saamhorigheidsgevoel. Onze succesfactoren.

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