3 ways fintech impacts customer centricity in banking & finance

whitePaper | September 20, 2022

India is set to become the third largest economy in the world by 2029. The FinTech industry has a crucial role to play in the country’s dream to reach the third largest economy from the fifth largest economy in the world. The global fintech market is expected to grow at a CAGR of 23.58% from 2021 to 2025. Total global fintech funding (across mergers & acquisitions, private equity, and venture capital) reached $210 billion with a record 5,684 deals in 2021 up from $125 billion across 3,674 deals in 2020.

whitePaper | December 22, 2019

Data has always been the foundation of the banking industry. What has changed in recent years, of course, is the amount of data available and the speed at which it is processed as well as the need to quickly respond to market changes. New technology gives banks the power to collect, store, and analyze exponentially more information than was imaginable not too long ago. In the wake of Fintech, banks already know that to succeed in today’s ecosystem, they must use this wealth data at a massive scale to continuously innovate.

whitePaper | October 3, 2022

50% reduction in costs associated with cash handling/servicing by financial institutions (FIs) that implemented cash recycling, and typical reduction of cash replenishment and CIT visits by 20-50%. Advanced Friction Pick Technology allows accurate note separation and banknote transportation.

whitePaper | April 14, 2022

The world of digital payments and finance has made considerable strides in the wake of the global pandemic. As a result, the shifting market has seen a rise in innovations that improve the customer experience while supporting the growth of businesses, both big and small. Buy Now, Pay Later is one standout approach that has exploded in popularity in the past few years and is rightfully taking its place as the frontrunner in innovative digital financial services

whitePaper | February 4, 2020

Banks are also open to innovation, with a perhaps surprising 83% focusing most of their technology efforts on the front office and 56% on CRM in the last three years. This reflects a focus on improving the digital customer experience and becoming more customer-centric. We're now seeing the wave of digitalization that has swept through retail banking move through SME business banking, which represents $1 trillion (20%) of bank revenues worldwide but sees the biggest gaps in funding and customer satisfaction (estimated at $5tr by the World Economic Forum).

whitePaper | May 24, 2022

Organizations experience pressures to finance growth strategies and improve their companies’ bottom lines while labor costs rise and global inflation soars. The cost of doing business is pinching profit margins across all industries. At the same time, changing customer behaviors and expectations force new business models to emerge.