3 ways fintech impacts customer centricity in banking & finance

whitePaper | June 27, 2022

Seldom is a whole landscape changed by a singular innovation, but when it happens, it’s undeniable. Online retail, smartphones and cloud computing have all profoundly impacted the way our society operates, both in our business and personal lives.

whitePaper | May 7, 2022

Many traditional financial services products are being commoditised. They are becoming irrelevant in the lives of customers. They are seen as table stakes. What customers really care about is value, convenience, and security. And what they want is a financial services ecosystem uniquely tailored to their specific needs. I am not particularly prone to making predictions. But – of this – I am fairly certain: in the next 15 years, all of the most successful financial services organisations will be platform players. The leaders will be defined by the ecosystems that gravitate around them. They will be measured by the incremental value they deliver their customers. And they will grow based on their ability to meet their customers’ needs.

whitePaper | May 6, 2020

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whitePaper | December 18, 2019

The financial services industry is in upheaval and while there is a lot of recent talk about rising complexity and disruption, this transformation has actually been almost twenty years in the making. Since the year 2000, banks have faced stricter and more regulations, driving up the cost of compliance. Investment in new fintech players has grown steadily in the last decade.

whitePaper | March 19, 2022

Both consumer and business payments have been moving full steam ahead, catapulted by innovations like big data, open banking, and other advancements in technology. Artificial intelligence (AI) has played a big role in the payments evolution thus far and will continue to be a main player moving forward. IDC projects that financial services companies will spend $11 billion on artificial intelligence next year. While financial services and payments certainly stand to benefit from the AI revolution, all industries will experience benefits from these developments. Accenture reports that AI can boost rates of profitability by 38% on average by 2035 and could lead to an economic boost of $14 trillion among 16 industries across 12 economies by that time, too

whitePaper | May 5, 2022

Massive changes has been underway for some time across the Industry .fintechs disrupted tradition introducing consumer to new ways to get the service they need.