3 ways fintech impacts customer centricity in banking & finance

whitePaper | April 19, 2023

A key responsibility of every CFO’s role is forecasting cash position. Not only is this necessary to report to shareholders, but it’s also essential to building financial resilience for the long-term. To give an ongoing example, the recent global uncertainty has shown that understanding your working capital access is crucial to your ability to cope with disruption. But short of investing in a pack of tarot cards, how can CFOs accurately predict what’s next?

whitePaper | March 15, 2022

The speeds at which today’s AI technology is advancing is far beyond what many have expected. The role of human decision-making is being eclipsed by computer and machine learning in almost every industry. We see it in autonomous cars and trucks as well as in actual robots pre-programmed to take on tasks once thought to be reserved for humans alone. Ralph Haupter, President of Microsoft Asia and Corporate Vice President, Microsoft stated the following: “I believe 2018 is the year that this will start to become mainstream, to begin to impact many aspects of our lives in a truly ubiquitous and meaningful way” There is no uncertainty in the fact that AI is progressing at the speed of light. It is yet to be seen how this will impact industry on a global industrial level but the applications to payments have not been insignificant in the past several years. This paper seeks to explore the intricacies of this technology, its evolution, and the potential impact of AI in payments in 2018 and beyond.

whitePaper | December 7, 2022

Financial inclusion can be characterised as a means to an end. By ensuring access for households and small and medium enterprises to safe, essential financial services, financial inclusion is a key facilitator of inclusive economic growth. Not only does financial inclusion promote regional economic objectives, it is also considered as an enabler for 7 of the 17 sustainable development goals defined by the United Nations Department of Economic and Social Affairs.

whitePaper | June 28, 2022

The American Bankers Association, the Consumer Bankers Association, the Independent Community Bankers Association, the U.S. Chamber of Commerce (the Associations) and our members oppose discrimination in any form and seek to treat all customers fairly. Banks are committed to serving the families and businesses in their communities and proudly supply the financial products and services that provide important economic opportunities for individuals, families, and small business owners. It follows that banks support fair, objective, and transparent enforcement of civil rights and fair lending laws. However, we cannot support the CFPB's recent actions, taken without legislative authority, to extend fair lending laws beyond the bounds carefully set by Congress.

whitePaper | July 15, 2022

BNPL has grown rapidly as a lending product for consumers over the last few years. The idea of paying for purchases over time through a few interestfree payments is highly appealing to customers. BNPL firms have rapidly grown revenues as product adoption has increased. Most of this growth is led by fintechs while banks have been trying to play catch-up. Arguably, banks have lagged behind because fintech firms have been able to use their tech advantage to appeal to a wide consumer base and have reduced friction in the customer lending journey. However, industry experts also admit that a lot of this performance disparity may be due to regulatory arbitrage. Large banks face higher scrutiny when compared to fintechs and nonbanking lenders on policies, processes, and analytical strategies.

whitePaper | December 22, 2019

Data has always been the foundation of the banking industry. What has changed in recent years, of course, is the amount of data available and the speed at which it is processed as well as the need to quickly respond to market changes. New technology gives banks the power to collect, store, and analyze exponentially more information than was imaginable not too long ago. In the wake of Fintech, banks already know that to succeed in today’s ecosystem, they must use this wealth data at a massive scale to continuously innovate.