2015 ANNUAL REPORT

whitePaper | June 25, 2022

While most accounting teams have replaced their manual accounting practices with an updated, digital version, many are still following the old rules, such as close-related tasks being completed on a certain day of the month. With the use of automated accounting software, those tasks can and should be completed on your schedule not the outdated manual accounting checklist’s schedule. Accounting software that provides order and transparency to your books also lets you spread out the workload over the course of a month. The idea is that close-related work can and should be done continuously, and the team should be preparing for the close for the entire month rather than waiting until the end of it. The resulting monthly close is shorter, and the daily flow of work can be smoother.

whitePaper | March 10, 2020

FinTech Futures has launched its latest report on cloud transformation in the financial services industry. As we enter a decade of innovation and change, financial institutions are facing a myriad of challenges in the form of shifting customer expectations, emerging technologies and alternative business models. Perhaps its best solution is to look to a form of technology that was making disruptive waves in the sector more than a decade ago: cloud computing.

whitePaper | December 7, 2021

The financial services industry has long held a reputation of being traditional and conservative, largely due to the security and regulatory guidelines under which it operates. Yet, being conservative and reactive aren’t the qualities you need to improve the customer experience. On the contrary, your organization needs to be agile and responsive to a changing business environment One way to ensure that your financial services firm stays agile is to implement a cloud contact center. This eBook explores how cloud contact centers enable financial services organizations to stay agile and elevate the customer experience. Moreover, it examines how versatile cloud contact centers adapt to the unique needs of diverse institutions such as banking, investment management, and insurance.

whitePaper | July 27, 2022

It’s time for financial services providers to stop firefighting external challenges and technology developments and start taking control of their own destiny. That doesn’t mean taking on the full burden of core banking transformation as an individual enterprise, assuming it as a competition point – but instead working together with the wider industry to build a standardized model. From there, financial enterprises will be empowered to compete in the areas that matter – namely, the service and products they offer to customers.

whitePaper | May 3, 2022

A world-class customer experience is mandatory for banks that wish to build engagement and loyalty, and expand their share of wallet. Smart banking is crucial to providing and supporting such an experience.

whitePaper | January 1, 2023

The workforce challenges which have persisted throughout 2022 remain a primary concern heading into 2023. Inflation, tightening budgets, a renewed focus on profitability, and a tight labor market make productivity measurement and capacity utilization paramount.