The digital drive to replace the passport in financial services

whitePaper | July 26, 2022

For a very long time, incumbent banks/financial institutions have remained the pillars or stalwarts of the banking industry. Be it a retail consumer or a business, banks have remained a one-stop solution for all their financial needs. However, financial institutions have had their fair share of challenges in the past decade, which have ultimately trickled down towards the end consumer and revolutionized banking as we know it.

whitePaper | December 1, 2021

Modern, cloud-based digital technology is necessary for financial institutions that are seeking to address the customer experience, improve internal operational effectiveness, streamline internal communications and allow access to data across the enterprise. For years, the only option was to develop such technology in-house, at great expense and expenditure of resources. But today, banks and credit unions have a better option: the ability to buy technology and implement it quickly, cost effectively and more efficiently than they could on their own.

whitePaper | December 23, 2019

Whether you’re obtaining new clients or recruiting talent, the Financial Services space is incredibly competitive. In order to meet the collaborative and transparent demands of clients, firms must work to develop an involved community that’s loyal to them. With that goal in mind, customer satisfaction and relationship development are imperative, and—as clients seek out advisors and agents that are thought leaders and specialists, and Financial Services firms strive to become exactly that—personal branding is more important than ever. In fact, branding must become a focus of all client-facing employees.

whitePaper | June 14, 2023

The capital markets have not really benefitted from any tailwinds recently: Inflation rose and is not yet close to being stabilized; global interest rates jumped dramatically; there is slower growth, and geopolitical tensions seem to keep getting worse, among other headwinds.

whitePaper | June 11, 2022

Prudent cash and liquidity management is critical in times like these. Cash management practices can make or break a business. Businesses that managed cash and liquidity prudently before the pandemic have remained resilient, while less-prepared businesses faced existential threats in the face of a liquidity crunch. As businesses emerge from the uncertainty of the pandemic and chart paths to revenue and profit growth, senior executives have a rare opportunity to rethink the way their business manages its cash. Modernizing the underlying accounts receivable (AR) systems and processes that a business uses to apply, manage, and forecast its cash can create a culture that can result in long-term cash excellence.

whitePaper | December 7, 2021

The financial services industry has long held a reputation of being traditional and conservative, largely due to the security and regulatory guidelines under which it operates. Yet, being conservative and reactive aren’t the qualities you need to improve the customer experience. On the contrary, your organization needs to be agile and responsive to a changing business environment One way to ensure that your financial services firm stays agile is to implement a cloud contact center. This eBook explores how cloud contact centers enable financial services organizations to stay agile and elevate the customer experience. Moreover, it examines how versatile cloud contact centers adapt to the unique needs of diverse institutions such as banking, investment management, and insurance.