TOP 5 DIGITAL TRANSFORMATION CHALLENGES INWEALTH MANAGEMENT

whitePaper | October 3, 2022

By taking advantage of today’s technologically advanced world, there are many opportunities for financial institutions to innovate and enhance customer experience, beginning with building meaningful and authentic connections with customers. Exceptional customer engagement is an important component of quality customer experience as a whole, it directly impacts the way in which your customers interact with your organization. While a negative customer experience, such as an unpleasant interaction with customer service representatives or failure to accommodate a customer’s urgent needs, can easily tarnish the reputation of your financial institution (FI) and detract from the entire customer experience. Consequently, it is important that FIs not only seek out new ways to communicate with customers, but also exceed their expectations entirely.

whitePaper | July 10, 2023

The payment industry is experiencing a revolutionary shift, with traditional transaction timelines reduced from days to seconds. As a result, the demand for instant payments has prompted these institutions to reassess their innovation priorities and shift their focus towards the underlying data infrastructure that powers these lightning-fast transactions.

whitePaper | June 13, 2022

There are new global risks in the capital market that are impacting traditional investment approaches and investment managers’ decision-making capabilities. While extreme weather changes like floods and wildfires are becoming frequent, privacy, data security and regulatory pressures are accelerating new risks for investors. Investor perception towards investment has changed; they are increasingly thinking about methods to avoid investments that are harmful to the environment or contribute to societal problems; instead they are focusing on investments that are beneficial for all the members of investment stakeholder community.

whitePaper | June 4, 2022

Historically, FP&A has been viewed as a back-office function. A provider of historical data, it was often regarded as the “scorekeeper,” focused on producing routine management reports with limited forward-looking capability. Now, many FP&A leaders are regarded as trusted advisers for both strategic and operational decisions. How empowered are FP&A leaders to support CFOs who have more strategic, customerfacing, disruptive roles?

whitePaper | June 21, 2022

Over the last few years, the payments landscape has massively changed. The use of advanced technologies by traditional and new financial services providers, including fintech, Big Tech and challenger banks, have increased the level of competition and the overall degree of innovation. In the open finance scenario, public administration, corporate and retail customers are enabled to choose among a variety of products, that go beyond traditional banking functionalities.

whitePaper | October 1, 2022

In today's economic scenario, whatever key business purpose and strategy your company emphasizes; customer intimacy, technology optimization, cost optimization or disruptive innovation; workplace practices must reflect and actively drive behaviours to deliver on that purpose, strategy and your corresponding market positioning. Unless the two are integrated, financial institutions will realise that they are putting their businesses at high risk. Some of the risks that are specific to this sector include misaligned business processes, insecure work environment and information silos which affect both processes and information security. This whitepaper outlines the impact of technology failure and its crippling impact on a financial organization and how technology can help reduce risk, be more cost effective and provide strategic value.