THE FUTURE OF CUSTOMER ENGAGEMENT: What banking market leaders need to know

whitePaper | May 17, 2021

The FinTech industry has undergone a period of rapid growth, thanks to advancing digitization and the integration of smart devices into our day-to-day lives. As a result, a range of innovative e-lending and e-payment solutions now exist, helping customers around the world gain access to these financial services. This is especially true in emerging markets, where traditional financial services companies are not growing quickly enough or providing the level of ubiquitous that FinTech companies can seamlessly provide, thanks to their impressive accessibility. Learn how the Alibaba Cloud FinTech on the Cloud solution can boost end user satisfaction and expedites their time-to-market.

whitePaper | July 15, 2022

The rise of Banking as a Service (BaaS) and real-time payments (RTP) are pushing the era of digitalization to new heights, where interconnected ecosystems and the instant exchange of data are the norm. Until now, banks and other players have largely implemented piecemeal solutions on top of existing legacy core systems. This has led to extremely expensive and complex back-end systems—with lots of time and money spent trying to create interoperable services at the application level. With the move to fully interconnected ecosystems, stakeholders will have to re-think their core systems at the most fundamental level. Achieving this will be difficult, but the rewards are great. Infrastructure-level connectivity can enable banks and other players to benefit through the monetization of customer data that will provide new insights for services that can only be developed based on a fundamentally networked infrastructure.

whitePaper | October 3, 2022

By taking advantage of today’s technologically advanced world, there are many opportunities for financial institutions to innovate and enhance customer experience, beginning with building meaningful and authentic connections with customers. Exceptional customer engagement is an important component of quality customer experience as a whole, it directly impacts the way in which your customers interact with your organization. While a negative customer experience, such as an unpleasant interaction with customer service representatives or failure to accommodate a customer’s urgent needs, can easily tarnish the reputation of your financial institution (FI) and detract from the entire customer experience. Consequently, it is important that FIs not only seek out new ways to communicate with customers, but also exceed their expectations entirely.

whitePaper | October 31, 2020

Property management is an industry that has seen steady yet significant growth over the past year. Obviously, the industry has been affected by the recent economic downturn, and property managers have been placed in a demanding position. Investopedia1 informs us that property managers are routinely responsible for managing real estate assets held by another entity, either a business or a person. Thus, the economic downturn caused by the COVID-19 pandemic has left many people in the unfortunate position of not being able to meet their rental obligations.

whitePaper | June 14, 2022

For the last few years, Financial Services CFOs and their finance teams have been tasked with implementing a digital finance department. While some moved ahead and made significant improvements to legacy systems and processes, many pushed off projects or made small improvements.

whitePaper | May 31, 2022

In 2015, the UN General Assembly formally established the 17 UN Sustainable Development Goals (SDGs) to be addressed by 2030 and that same year, 195 countries committed to keep global warming to well below 2°C. An estimated $5-7 trillion a year of new investment is needed until 2030 to realise the SDGs globally, including investments into infrastructure, clean energy, water and sanitation and agriculture.