Digital Transformations in MFI and Bank in India and Customer Owned Banks in Australia

whitePaper | February 19, 2020

Digital trends have impacted almost every aspect of today’s business world, from operational performance to customer service satisfaction. The payments department – the cash flow and working capital lifeline for an organization – is no exception. Yet in Singapore and Malaysia, many organizations still have limited automation of the accounts payable (AP) process, or a heavy reliance on manual paper work. This report analyses the current AP landscape in Singapore and Malaysia, through surveys and interviews of 100 organizations in each country, across various industries.

whitePaper | May 31, 2022

This document provides information to assist financial services institutions in New Zealand that are regulated by the Reserve Bank of New Zealand as they accelerate their use of AWS Cloud services.

whitePaper | December 23, 2019

Whether you’re obtaining new clients or recruiting talent, the Financial Services space is incredibly competitive. In order to meet the collaborative and transparent demands of clients, firms must work to develop an involved community that’s loyal to them. With that goal in mind, customer satisfaction and relationship development are imperative, and—as clients seek out advisors and agents that are thought leaders and specialists, and Financial Services firms strive to become exactly that—personal branding is more important than ever. In fact, branding must become a focus of all client-facing employees.

whitePaper | August 26, 2022

The payments industry is a rapidly changing scene that is constantly in flux due to the introduction of new payment methods, mergers and acquisitions, and new technology. Especially as technology advances, we’re seeing payment technology companies play a bigger role in the payments industry and many of them are even merging with traditional financial institutions to cater to the latest customer and merchant preferences. Unlike in the past, when payment processing was simply about facilitating the transfer of funds, the newest players in the payment processing world are completely redefining the customer experience and enabling business owners to manage their businesses with incredible ease.

whitePaper | August 24, 2023

The financial services industry faces multiple challenges: the ongoing threat of a recession, the increasing risk of cyber attacks, and growing regulatory pressure. Customers will no longer accept anything less than a convenient and personalised experience. Together these pressures seem daunting for the financial services world.

whitePaper | January 10, 2023

From phone apps to home automation to cashless commerce and beyond, digital disruption is the new normal for consumers today. It’s changing what we do—and how we get things done— in countless ways.