Top-10 Trends in Retail Banking: 2019

whitePaper | April 15, 2022

The global consumer finance market has rebounded at pace from the turbulence of the pandemic, led by an accelerating shift online and an accompanying wave of investment and innovation. With many people managing financial uncertainty, the segment has seen a step change in its progress, supported by new approaches to credit decisioning and the emergence of buy-now-pay-later (BNPL) as a major force in the payments landscape.

whitePaper | April 6, 2023

Environmental, social and governance (ESG) issues have risen up the agenda for corporate banks, which are unanimous in their intentions to meet stricter regulatory guidance, satisfy the appetite from investors for greener products, and attract employees who increasingly want to see the demonstration of ‘purpose’ from their employers.

whitePaper | July 3, 2022

Founded in 1896, Barclays is among the world's oldest banks and enjoys the patronage of some of Europe's most profitable corporations. In 2021, Barclays claimed over 48 million customers, amassed over its 120+ year history. On the other hand, Revolut is a UK neobank that has acquired over 15 million account holders in less than a decade since its founding. These numbers are illustrative of a larger shift in the global banking system, with agile, digitally empowered financial service providers making inroads into mainstream banking territory. Currently, traditional banks, with their large product and service portfolios and legions of loyal customers, still hold the lion's share of the European banking market.

whitePaper | July 5, 2022

What customers expect from their banks is changing. Trends which were developing slowly have accelerated since the onset of the pandemic. A new generation of financial services has emerged as a result, and traditional banking models are struggling to keep pace.

whitePaper | January 2, 2023

As consumer prices and global energy costs edge ever higher, it’s become clear that this bout of inflation isn’t transitory. Economists and business leaders alike agree that supply-chain-driven hikes will persist through the majority of this year at least, with stickier increases around labor possibly becoming permanent.

whitePaper | February 13, 2023

In recent years there have been many transformations within banking that have focused on Customer360, the omnichannel experience, AML/Fraud predictions, AI digital assistants to drive operational effciency and core banking modernizations to name but a few. Yet most of them have stayed true to their core business alignment of banks controlling how their customers engage and leverage their product offerings.