Convenience and Ease-of-Use: The Winning Formula for Banks in the Middle East

February 17, 2016

For banks and financial services companies in the Middle East, meeting customer expectations and building trust is necessary to remain competitive. As the Middle East becomes one of the world’s fastest growing markets in the banking and capital sector, companies need to make sure to step up their game in order to reduce churn and win new customers. Dubai has even launched the Happiness Index2, a government-led effort to improve customer satisfaction across the public sector, and soon, to select private companies.

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Payments Network Malaysia

Payments Network Malaysia (PayNet) is Malaysia's premier payments network and central infrastructure for financial markets. We innovate, build and operate world-class payment systems and financial market infrastructures that safely, reliably and efficiently enable the functioning and development of Malaysia's financial system as well as the economy as a whole. Bank Negara Malaysia is PayNet's single largest shareholder, with eleven Malaysian financial institutions as joint shareholders

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