How Financial Chatbots Are Transforming Digital Banking

whitePaper | October 25, 2022

Financial institutions’ pre-pandemic investments in technology and the increased adoption by the public of online banking services helped banks and credit unions continue serving and, in some cases, expand their reach of customers. However, accelerated technology adoption and institutions’ growing reliance on third-party partners amplify the importance of cybersecurity measures for protecting private data, financial assets, and systems.

whitePaper | July 29, 2022

Would you like to be able to aggregate your data across your bank accounts? Enable your tax accountant to see your financial information? Enable the App of your choice to make a payment on your behalf? Or perhaps you would like to enable your residents or customers to perform these tasks in a low cost, secure and interoperable way? There is a global movement towards “Open Banking/Open Data” the paradigm shift where a user authorizes the release of their data from one entity (a data holder like a bank) to an entity where they would like it to go (a relying party like a FinTech). This is also known as “user-consent based data sharing.” Although this movement started with banking use cases and gaining access to data held by banks, it is now expanding to a range of other verticals including brokerage and mutual fund services, insurance, telecommunications, utilities, health and more.

whitePaper | October 27, 2022

In modern practice, data is rarely stationary. This is especially relevant in the Financial Services (FS) industry, where data is leveraged moment to moment in order to understand trends and derive timely market insights. But where exactly is this data coming from, and where is it going?

whitePaper | September 29, 2022

While it may seem like common sense alone would influence end users to adopt the superior FSC tools that you are rolling out, we see many clients underestimate end user resistance.

whitePaper | November 15, 2022

Carrying cards in digital form, rather than tucked away in a purse or wallet, is now commonplace. When issued with a new card, the first thing that many of us will do is upload it to our digital wallet. The physical version goes straight into a drawer. In fact we can now skip the plastic completely, and order direct an instantly useable digital card. Digitising plastic cards is fast going out of fashion.

whitePaper | January 15, 2023

A decade ago, not many of us would have envisaged how fintechs would change the credit landscape through digital innovations. Although the share of fintech in the overall lending pie is still small and concentrated towards bite sized unsecured lending, the promise it holds for the future is immense. Fintech-led digital lending is the fastest-growing segment today. The disruptions created by fintech by providing a superior customer experience with a reduced cost of acquisition, a frictionless customer journey, and instant decisioning have revolutionised digital lending in India. The larger impact is in terms of addressing the credit gap and making India more credit-inclusive.