Change the sales rep experience, improve the customer experience

whitePaper | July 10, 2023

Spreading tax returns is an essential task in commercial lending. As part of the process of standardizing information from financial statements into a consistent layout and format, it ultimately enables lenders to understand the story of a business through its numbers.

whitePaper | October 3, 2022

By taking advantage of today’s technologically advanced world, there are many opportunities for financial institutions to innovate and enhance customer experience, beginning with building meaningful and authentic connections with customers. Exceptional customer engagement is an important component of quality customer experience as a whole, it directly impacts the way in which your customers interact with your organization. While a negative customer experience, such as an unpleasant interaction with customer service representatives or failure to accommodate a customer’s urgent needs, can easily tarnish the reputation of your financial institution (FI) and detract from the entire customer experience. Consequently, it is important that FIs not only seek out new ways to communicate with customers, but also exceed their expectations entirely.

whitePaper | May 12, 2022

Conversational AI is a type of artificial intelligence that facilitates the human like conversation between a human and a software system in real time. It is a piece of software that a person can talk to, like chatbot, social messaging app, interactive agent, or smart device.

whitePaper | July 31, 2022

With tens of thousands of installations throughout North and South America, DMP is the financial industry’s most trusted name in security with fully integrated systems for intrusion, fire and access control. Since 1975, DMP has been delivering cost-effective solutions, scaled to your financial orga nization’s needs. In this series of Banking and Financial White Papers, we’ll spotlight a few specific reasons why banks choose DMP.

whitePaper | July 1, 2023

With concerns about global economic stability, many sovereign wealth funds (SWFs) are evaluating current market conditions to determine the most effective investment strategies. Diversification is a common theme for many fund managers, with some seeking new opportunities in environmental, social, and governance (ESG) and impact investing, while others are targeting industries that may be buoyed by a financial downturn.

whitePaper | June 13, 2023

Organizations continue to deal with unparalleled disruption and uncertainty. The most successful leaders are focused on moving forward and investing in the future and managing risk and potential downside. And while effective strategy involves collaboration across functional areas, finance and accounting teams are in a unique position to help their organizations survive and thrive amidst uncertainty.