Digital Banking Manifesto:The End of Banks

whitePaper | October 25, 2022

Financial institutions’ pre-pandemic investments in technology and the increased adoption by the public of online banking services helped banks and credit unions continue serving and, in some cases, expand their reach of customers. However, accelerated technology adoption and institutions’ growing reliance on third-party partners amplify the importance of cybersecurity measures for protecting private data, financial assets, and systems.

whitePaper | March 29, 2022

The Emerging Case for Proactive Mule Detection, commissioned by BioCatch and produced by Aite-Novarica Group, examines how recent trends in stimulus fraud have influenced financial institutions (FIs) to shift their disposition toward managing mule activity. The white paper is the product of a survey of 32 North American fraud executives as well as interviews with three fraud leaders who are actively engaged in transforming how their institutions proactively track, detect, and manage mule activity.

whitePaper | February 15, 2022

For years, shoppers in Europe and Asia have been paying with contactless methods such as mobile wallets and contactless cards. While U.S. consumers have traditionally been slow to adopt this payment method, they’ve recently begun making up for that delay.

whitePaper | December 11, 2019

For at least five years, the wealth management industry has been gripped by one existential question about its future: to what extent should technology play a role in its relationship-driven business model? Across all industries, new channels and technologies are changing the service demands of the modern customer. These trends are by no means exclusive to wealth management, but they are being felt acutely by the firms that operate here. A sector that has thrived for decades on life-long client loyalty is now caught up in a perfect storm of margin compression and escalating digital expectations.

whitePaper | October 6, 2022

Over the last several years, the cloud computing industry has experienced incredible growth. Between 2018 and 2019 alone, the public cloud services market expanded by 17.5% to $214.3 billion, according to Gartner Research, and hit $331 billion by 2023. While cyber security is always a concern for people, most companies and consumers have become comfortable with storing information on third-party servers and accessing programs online.

whitePaper | May 7, 2022

Many traditional financial services products are being commoditised. They are becoming irrelevant in the lives of customers. They are seen as table stakes. What customers really care about is value, convenience, and security. And what they want is a financial services ecosystem uniquely tailored to their specific needs. I am not particularly prone to making predictions. But – of this – I am fairly certain: in the next 15 years, all of the most successful financial services organisations will be platform players. The leaders will be defined by the ecosystems that gravitate around them. They will be measured by the incremental value they deliver their customers. And they will grow based on their ability to meet their customers’ needs.