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April 8, 2018
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Mercantil Bank N.A. is one of the largest privately held banks in South Florida serving its community for over 35 years. Mercantil Bank has assets over $8 billion.
whitePaper | August 1, 2022
The Office of the Chief Accountant (OCA) is pleased to present the August 2022 edition of the Bank Accounting Advisory Series (BAAS). The BAAS expresses the OCA’s interpretations of accounting topics relevant to national banks and federal savings associations (collectively, banks or institutions, unless otherwise specified). We hope that you find this publication useful and that it continues to be a practical resource for bankers and examiners. The BAAS is updated annually to address ongoing accounting questions, newly issued and updated accounting standards, and emerging issues observed through March 31. Consistent with prior editions of the BAAS, the 2022 update does not focus on questions related to the impact of the Coronavirus Disease 2019 (COVID-19) and does not reflect policy statements and rules issued in response to the COVID-19 pandemic. COVID-19 policy statements and rules address specific challenges and are not intended to be used by analogy in non-COVID-19 situations.
whitePaper | July 27, 2022
As banking players have embraced the digital era, customers want to do more and more online and via their mobile apps. They expect their financial transactions to be seamlessly embedded in their daily lives.
whitePaper | February 22, 2023
Today’s consumer is smart, tech savvy and mobile friendly with digital sources of information at hand. The upcoming fintechs and non-banking startups pose a challenge to the way traditional banks operate, while customer expectations evolve sooner than they are documented. On the other hand, as the understanding of technology improves, banking customer demographics change with customers expecting for more sophisticated experiences.
whitePaper | March 4, 2023
Software, and the automation it provides, can allow financial institutions to scale and manage risk more efficiently, yet the process of buying new software is infrequent for many banks and credit unions.
whitePaper | May 12, 2022
Conversational AI is a type of artificial intelligence that facilitates the human like conversation between a human and a software system in real time. It is a piece of software that a person can talk to, like chatbot, social messaging app, interactive agent, or smart device.
It’s time for financial services providers to stop firefighting external challenges and technology developments and start taking control of their own destiny. That doesn’t mean taking on the full burden of core banking transformation as an individual enterprise, assuming it as a competition point – but instead working together with the wider industry to build a standardized model. From there, financial enterprises will be empowered to compete in the areas that matter – namely, the service and products they offer to customers.
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