DIGITAL TRANSFORMATION IN BANKING THE FUTURE OF BANKING

September 20, 2017

The banking industry is going through a phase of commoditization. In today’s scenario, differentiated and delightful customer experience has become more important than just providing financial services. To grab a bigger piece of the cake, the banking industry has to understand the unstated needs of the customer the way airlines understands the preferences of the frequent flyers or the retailers understand the likes/dislikes of their customers, without even taking direct feedback of the customer. Each and every day, new technologies are providing various customer touch points. Every time customers touch a computer or a screen, they are providing an information trail and it's banks’ responsibility to understand how they use this trail to move their bottom line upwards. Traditionally, banks spent most of their efforts, time and money on transaction execution, which is nothing but has become a very basic feature of their overall service. While providing expedient, consistent and precise transaction processing ability is still critical, we believe that banks can learn from how retailers see the customers’ journey through an Omni-channel lens. Banks now need to rethink the way customers are being valued, maybe from the angle of the industries that greatly value customer experience.

Spotlight

Goal Solutions

Goal Solutions is an innovative financial services company delivering comprehensive and customizable Loan Servicing, SPV Administration and Asset Management solutions. Driven by technology, data science, and industry expertise, Goal is a strategic partner across the entire consumer finance lifecycle. Our experienced leadership team has worked collaboratively for over a decade, managing over $26B of consumer assets for over 100 clients.

OTHER WHITEPAPERS
news image

How to use fraud management as a revenue generator and competitive differentiator

whitePaper | December 10, 2022

It’s a given that the largest financial institutions (FIs) will have positive pay products, but smaller community FIs that can offer the same—or better—fraud management solutions will stand apart from their peers and attract more businesses and other high-volume clients. Additionally, selling positive pay to business clients creates a relatively low-investment revenue stream.

Read More
news image

Regulating the Crypto Ecosystem The Case of Unbacked Crypto Assets

whitePaper | September 26, 2022

Fintech Notes offer practical advice from IMF staff members to policymakers on important issues. The views expressed in Fintech Notes are those of the author(s) and do not necessarily represent the views of the IMF, its Executive Board, or IMF management.

Read More
news image

test

whitePaper | May 14, 2020

teastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteast

Read More
news image

Drawing the roadmap for digital treasury in banking

whitePaper | April 26, 2023

The treasury department’s role within a bank has become more strategic and central over the last decade. Treasury teams have prioritized the delivery of a robust risk management, governance and compliance framework as well as optimizing the bank’s liquidity and balance sheet. However, a bank’s treasurer, in its role as custodian of the bank’s balance sheet, is facing a multitude of industry drivers and macro-economic challenges that will require a new approach.

Read More
news image

test whitepaper

whitePaper | May 5, 2020

Have you ever failed a class because of Wikipedia? (We will pass you!) (100) Are you not getting enough sleep because of time on Wikipedia? (9) ...Did you not get ANY sleep last night because of Wikipedia? (100 - we commend you for being that dedicated) Are you sleeping during the day (as of 8 a.m.) because you edited Wikipedia overnight (add overslept time in hours)? (5) Do you forget to think twice before you say something to real people but re-check a hundred times what you have typed in before posting your comment in a talk page? (5) Do you judge people you know offline partly on the basis of their Wikipedia contributions? (6) Do you think quality of contributions to Wikipedia is an important criterion in choosing a partner for a close relationship? (17 and a crash course in dating) Do you subscribe to a Wikimedia mailing list (e.g., WikiEN-l, Wikimedia-l)? (2) ...Do you actually read that mailing list? (20)

Read More
news image

The future role of banks

whitePaper | October 6, 2022

Financial services are undergoing a shift today that is changing the face of banking. Gone are the days of monolithic banking, in which products and services are siloed off from each other, and banks manage their own mainframes. The future of banking is digital, and this demands agile, instant and intelligent IT infrastructure. Established banks will no longer be expected to act alone in developing and distributing products. New models like open banking and real-time payments incentivize banks to collaborate with partners, new start-ups and established players within and beyond the financial services industry. But this future path also poses risks, as any potential collaborator could also be a competitor. Established banks will have to think more like fintechs and challenger banks, while continuing to ensure security, compliance and a full suite of services for consumers and businesses alike.

Read More

Spotlight

Goal Solutions

Goal Solutions is an innovative financial services company delivering comprehensive and customizable Loan Servicing, SPV Administration and Asset Management solutions. Driven by technology, data science, and industry expertise, Goal is a strategic partner across the entire consumer finance lifecycle. Our experienced leadership team has worked collaboratively for over a decade, managing over $26B of consumer assets for over 100 clients.

Events