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Home > Resources > Whitepapers > PAYMENTS TRANSFORMATION: MODERNISING TO STAY RELEVANT IN THE DIGITAL AGE
October 20, 2017
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whitePaper | April 14, 2022
The world of digital payments and finance has made considerable strides in the wake of the global pandemic. As a result, the shifting market has seen a rise in innovations that improve the customer experience while supporting the growth of businesses, both big and small. Buy Now, Pay Later is one standout approach that has exploded in popularity in the past few years and is rightfully taking its place as the frontrunner in innovative digital financial services
whitePaper | December 12, 2021
Banks typically approach transformation in part by reengineering their own internal business, IT, and operational processes either in ad hoc ways tied to direct response to some tactical problem or over longer time frames based on carefully planned out strategic planning. Recently, however, this transformational process has taken on a new urgency, and certain projects that were targeted to take a year or two have needed to be accelerated to meet our rapidly changing banking environment. Even the need to respond to today’s tactical challenges needs to be viewed through the long lens of transformation. As banks begin their process of recovery, projects that provide immediate return on investment (ROI) and help develop resilient operations, improve customer experiences, or improve compliance through improved service management will become critical to how quickly banks can recover from periods of economic disruptions, now and in the future.
Gone are the days when customers would visit brick and mortar stores 3-5 times a week to complete their daily chores, buy luxury items or do banking. With the proliferation of mobile technology, social media, and internet banking, customer expectations shifted and evolved. Moreover, with the rise of on-demand and one-click mindset, induced by the likes of Netflix, Amazon and Uber, along with the need for hyper-personalisation, people were no longer willing to wait and watch for any of the businesses, and the case of financial services was no different. It is needless to mention that customer expectations and digital transformation have been evolving in parallel ever since.
whitePaper | July 3, 2022
Founded in 1896, Barclays is among the world's oldest banks and enjoys the patronage of some of Europe's most profitable corporations. In 2021, Barclays claimed over 48 million customers, amassed over its 120+ year history. On the other hand, Revolut is a UK neobank that has acquired over 15 million account holders in less than a decade since its founding. These numbers are illustrative of a larger shift in the global banking system, with agile, digitally empowered financial service providers making inroads into mainstream banking territory. Currently, traditional banks, with their large product and service portfolios and legions of loyal customers, still hold the lion's share of the European banking market.
whitePaper | February 15, 2023
Regulatory expectations and requirements for the banking sector are in constant motion. For years, Deloitte has closely monitored EU policymakers and supervisory bodies to connect the dots between various existing and forthcoming regulatory topics and understand their strategic implications on the banking industry.
whitePaper | May 5, 2023
Developing products and services to match the changing preferences of cost-conscious customers is hard and getting harder. Meanwhile, a proliferation of digital banking channels is making the technical infrastructure increasingly complex and difficult to grasp. And keeping up with evolving technologies is no easier.
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