Future of Consumer Banking: The Augmented Way

December 30, 2017

Every financial institution across the globe is leveraging modern advances of computing like cloud, data analytics, automation, artificial intelligence, etc., to build customer-centric sustainable solutions. But technology itself is a rapidly changing platform which is unpredictable and evolving at an unbelievable pace.

Spotlight

BBVA Compass

BBVA Compass is a leading U.S. banking franchise. BBVA Compass is the 15th largest U.S. commercial bank based on deposit market share and ranks as the third largest bank in Alabama, fourth largest bank in Texas and fifth largest bank in Arizona. Headquartered in Birmingham, Alabama, it operates more than 720 branches throughout Texas, Alabama, Arizona, California, Florida, Colorado and New Mexico…

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whitePaper | May 23, 2023

How can AI help, no matter which stage you are at in the credit cycle? There are multiple stages in the life cycle of a loan from origination and onboarding right through to monitoring and risk management, securitization and trading or investing. Each part of the cycle requires access to comprehensive, accurate and up-to-date data. Digital transformation is leading to greater efficiency in all of these areas but going digital alone may not be enough to fully harness the benefits of new technologies when it comes to regulatory compliance and risk management. And beyond that, what is the value this enhanced data flow brings? How can AI tools give companies a competitive edge?

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Regulating the Crypto Ecosystem The Case of Unbacked Crypto Assets

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Fintech Notes offer practical advice from IMF staff members to policymakers on important issues. The views expressed in Fintech Notes are those of the author(s) and do not necessarily represent the views of the IMF, its Executive Board, or IMF management.

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NOTABLEWhitepaperPeople are valuable. We’ve always known that, but the current digital and social media revolution is making it clear that qualities like influence, leadership and prettiness can be valued and monetized, both for individuals and for businesses. Just think about the influencer market, that has amassed a gross value of 13$ Billion in 2021. On the other hand, blockchain technology (and digital tokens, or NFTs) is opening the world to new investment possibilities. Now people and institutions can easily invest in almost any asset class, with the same simplicity of browsing the web.

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Video Banking: The Next Generation

whitePaper | October 21, 2021

Some might say Video Banking is already a "next-generation" technology, and in many ways it is. But even though using video to provide face-to-face communication with remote experts is a welcome addition to online banking, most deployments to date add little more than a trust element. We can still find much room to further improve the customer experience as it relates to video and digital banking, as we will demonstrate in this paper. Video Banking is a remote one-way or two-way connection between you and a bank representative working in a call center, branch office, or from home. There are several use cases for Video Banking, depending upon your location and need. A common Video Banking model is the Personal Teller Machine (PTM),calso called a Video Teller Machine (VTM). A PTM functions like ancautomated teller machine (ATM) outfitted with a built-in monitor, camera, microphone, and speakers to facilitate video interactions. That allows a connection with a remote banker to answer questions about transactions when you need help. PTMs often have the convenience of 24-hour service with remote bankers on a shift-based roster to cover the customer load.

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Spotlight

BBVA Compass

BBVA Compass is a leading U.S. banking franchise. BBVA Compass is the 15th largest U.S. commercial bank based on deposit market share and ranks as the third largest bank in Alabama, fourth largest bank in Texas and fifth largest bank in Arizona. Headquartered in Birmingham, Alabama, it operates more than 720 branches throughout Texas, Alabama, Arizona, California, Florida, Colorado and New Mexico…

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