Visa partners with Clinc to offer clients conversational AI

Clinc, a Michigan-based conversational artificial intelligence (AI) company, has partnered with Visa to deliver voice capabilities to the payment giant’s banking customers. The firm will serve the banks, credit unions and financial institutions which use Visa’s application programme interfaces (APIs) with voice-powered capabilities such as fund transfers, bill payments and opening a new credit card. The Michigan-based firm, which launched its first product in 2016, also works with big industry names such as Barclays, USAA, Isbank and OCBC Bank, serving a rough total of more than 35 million end users. Its solution is multi-language and needs “no special keywords” or memorised templates. It can also do slightly more complicated actions, such as sift through a customer’s spending history, dispute transactions, increase a credit limit, and create a payments plan.

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