FINANCIAL MANAGEMENT

Synechron And Kasisto Collaborate To Provide Improved Customer Engagement Solutions For Financial Institutions

Synechron | August 06, 2021

Synechron, a renowned digital transformation consulting group focused solely on the financial services sector, and Kasisto, the founders of KAI, the leading digital experience system for the financial services industry, have teamed up to deliver superior, forward-thinking client engagement solutions to international financial institutions.

Synechron's premier banking, asset management, and insurance clients can now have accessibility to Enlighten, KAI and Kasisto's cutting-edge, next-generation intelligent digital assistant solution. Kasisto's Enlighten gathers a full financial picture for each client by leveraging each user's financial and engagement history, which is then supplemented with deep behavioural insights. This could then engage the client proactively through human-like dialogues across text, speech, and touch modalities, offer hyper-personalized subsequent best action ideas, and assist customers through their financial journey.

“Financial services businesses have seen an increase in client demand for on-the-spot responses and assistance via digital platforms. Furthermore, both complexity and accuracy are important in banking and financial services businesses. An sophisticated AI-powered intelligent engagement platform that already understands the customer's entire profile and history may give significant value to both customers and opportunities for recruiting and maintaining clients. The capacity to provide a comprehensive financial services taxonomy, as well as enterprise-scale integration, is critical to success. We are excited to be collaborating with Kasisto to further the innovation of their conversational AI solution, which will greatly improve customer experiences and deepen relationships while building brand loyalty with providers,” replied Sandeep Kumar, Managing Director and Head of Synechron's InvestTech Accelerator programme.

The collaborative work will combine KAI's proven conversational AI functionality and the next generation of intellectual customer engagement; Enlighten by Kasisto, with Synechron's digital transformation strategy as well as implementation experience, allowing top tier organisations to deliver a best in class and humanised digital transformation experience to establishments across the banking and financial services industries.

The collaboration will result in superior, forward-thinking customer engagement solutions which are both useful and cost-effective for financial services firms. With the use of digital self-service technologies, these solutions both enable and assist financial institutions in rethinking and reimagining their contact centre strategy. Synechron will provide these customer engagement solutions to both existing and new clients throughout the world.

“The financial services sector is entering a new era of cognitive banking client engagement because to our clever digital assistants. Enlighten by Kasisto provides previously unthinkable levels of digital engagement based on deep contextual information and specific consumer preferences. Digital assistants are becoming the primary method for consumer contact. We are thrilled to be collaborating with Synechron to address their clients' and the financial services industry's present and projected engagement challenges,” stated Zor Gorelov, CEO and Co-Founder of Kasisto.

Spotlight

In his book The Butterfly Defect, Professor Ian Goldin observes that “Systemic risk cannot be removed because it is endemic to globalisation. It is a process to be managed, and not a problem to be solved.” It is primarily for this reason that Amlin and the Oxford Martin School (OMS) have worked with industry experts to develop a practical and applied method to consider ways of encouraging the quantification, monitoring, reporting and management of the systemic risk of modelling...


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PAYMENTS

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FINTECH

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CORE BANKING

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FINTECH

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Spotlight

In his book The Butterfly Defect, Professor Ian Goldin observes that “Systemic risk cannot be removed because it is endemic to globalisation. It is a process to be managed, and not a problem to be solved.” It is primarily for this reason that Amlin and the Oxford Martin School (OMS) have worked with industry experts to develop a practical and applied method to consider ways of encouraging the quantification, monitoring, reporting and management of the systemic risk of modelling...

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