PR Newswire | October 17, 2023
Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automated self-service on a single platform, has partnered with Lumin Digital, the leader in cloud-native digital banking solutions, to streamline digital-first member service. Glia's DCS capabilities are now integrated into Lumin's online banking platform, enabling quicker, effortless member support.
Lumin Digital, a cloud-native digital banking platform, elevates financial institutions' user experiences to match larger institutions and deliver the modern banking experiences that today's users expect. With a focus on service, user experience, safety, and security through advanced automation, Lumin Digital enhances engagement by offering personalized recommendations in spending insights, financial advice, fraud alerts, and savings goals. Lumin enables banks and credit unions to provide real-time updates and value-added features supported by a dedicated team of industry experts, designers, and developers.
Pre-integration of the Glia Interaction Platform within Lumin's digital banking offering enables a seamless digital-first customer experience across all channels—SMS, chat, voice and video—without breaking the digital connection. Online collaboration tools, including CoBrowsing, allow financial institutions to guide customers, improve satisfaction and build loyalty for banks and credit unions.
At Lumin, we believe that technology should be built for, not to replace, the human connection, said Sean Weadock, Chief Product Officer at Lumin. Glia's robust service and support tools squarely align with that philosophy, enabling credit unions to leverage digital-first technology to maximize meaningful human conversations and reach quicker resolution. This partnership will empower banks and credit unions to deliver a unified approach to member service across all channels, boosting efficiency, revenue and loyalty.
"The combined services of Lumin's digital banking platform and Glia allow Ascend to continually meet the ever-evolving needs of our members," said Matt Jernigan, President and CEO at Ascend Federal Credit Union. "Through this partnership, our members can seamlessly manage their funds and monitor their overall financial health using secure, reliable, and innovative technology."
The integration within Lumin's online banking platform overcomes silos and fragmented solutions, providing a frictionless experience for members, agents and managers. Members benefit from real-time guidance, accelerated interactions and improved satisfaction. Glia and Lumin already have 15 mutual credit union clients.
"We live in an always-on world where interactions are expected to happen on screen, on demand and on point," said Steve Kaish, SVP of Alliances at Glia. "Our commitment to delivering the right interaction at the right time aligns with Lumin's dedication to delivering exceptional member experiences, and we are excited to provide credit unions with the tools needed to optimize their member interaction strategies for today and beyond."
Glia and Lumin will be at the Jack Henry Connect conference next week. See Glia at booth 1009 and Lumin at booth 333.
About Lumin Digital
Lumin Digital is a fintech company specializing in digital banking solutions. Through a fundamentally different approach to technology, service, and people, the company provides financial institutions with a best-in-class, cloud-native platform that drives consumer adoption, engagement, and growth. For more information, visit lumindigital.com.
Glia redefines how businesses interact with customers. The Glia Interaction Platform unifies Digital Customer Service (DCS), traditional call center, and automation with a ChannelLess™ Architecture, empowering businesses to create the ideal mix of interactions and adapt on demand. The ability to easily shift volume between channels drives revenue, efficiency, and loyalty at the same time.
Glia has partnered with over 450 banks, credit unions, insurance companies and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company and a Great Place to Work for a third year in a row, the company has raised over $150 million in funding from top investors and was recently valued at over $1B by top tier investors. To learn more visit glia.com.
SoFi | September 15, 2023
RiskExec, Inc., a subsidiary of Asurity Technologies, has disclosed that SoFi, a digital personal finance company, will utilize RiskExec's software to fulfill its compliance and reporting needs.
This move underscores RiskExec's position as a trusted compliance solution for modern financial institutions, offering swift geocoding of data, rigorous edit checks, and insightful analyses across various sectors, including banking, mortgage lending, credit unions, automotive lending, and digital lending.
Angela Smedley, CRA Officer at SoFi, has expressed her appreciation for RiskExec's improved geocoding capabilities, customizable features, and exceptional customer support. She said these attributes have enabled the company to enhance efficiency in its consumer loan review process, ultimately contributing to an improved experience for prospective and existing members.
Meanwhile, Dr. Anurag Agarwal, PhD, President of RiskExec, also expressed the company's dedication to delivering precise and up-to-date analytics to assist SoFi in achieving its CRA objectives. This commitment comes as SoFi joins the ranks of RiskExec users, with the successful integration of RiskExec significantly enhancing its CRA program. Amidst the dynamic and demanding regulatory framework, RiskExec provides banks with essential tools to ready themselves for regulatory assessments. This includes conducting comprehensive trend analysis and evaluating performance, encompassing areas within and outside the designated assessment regions.
Asurity offers compliance-focused solutions to the mortgage, retail banking, and consumer lending. Its flagship SaaS product, RiskExec, combines compliance expertise with advanced reporting and analytics software. This enables lenders to meet regulatory requirements and achieve their business goals effectively. Financial institutions widely use RiskExec for data analysis and compliance in various financial products. The company also provides Propel for compliant mortgage document generation and RegCheck for comprehensive compliance assessments using loan-level data from integrated LOS systems.
SoFi is a member-centric digital financial services platform dedicated to helping individuals achieve financial independence and realize their goals. With over 6.2 million members, the company offers a comprehensive suite of financial products and services, providing fast access to tools for borrowing, saving, spending, investing, and financial protection - all within a single app. Beyond financial services, SoFi supports its members with resources such as career advisors, certified financial planners, exclusive experiences, and a thriving community, guiding them on the path to financial independence.
Finvi | October 13, 2023
Finvi has officially disclosed the integration of its Finvi Payments solution into the Artiva RM platform. This cohesive, comprehensive solution will help accounts receivable management (ARM) departments bridge the divide between their fundamental operational systems and payment platforms.
Finvi Payments empowers agencies to enhance revenue recovery by offering uninterrupted payment plans, eliminating the need for manual reversals, and simplifying reconciliation challenges.
Dan Ward, Vice President, Payments Commercialization at Finvi said, "This strategic union of our two world-class products fulfills the implicit promise of what it means to have payments and a core application underneath the same umbrella."
[Source – Cision PR Newswire]
Dan Ward emphasized that this increase in development speed, made possible by the seamless closing of the gap between the two, not only enables the quicker provision of features and functionality but also frees up resources for more innovative, value-added projects, reducing the need for people to spend excessive amounts of time on pointless tasks and allowing them to provide value to the agency in a variety of ways.
Finvi Payments' industry-leading solution has three essential parts: Account Updater, which checks and updates card information automatically without the customer's help; Automatic Payment Reversals, which keep Artiva RM up to date in case of payment returns; and an Advanced Payments Reconciliation Report, which speeds up the reconciliation process by showing when payments clear and how much money each client has so that employees can focus on new accounts.
Finvi has been a leading provider of enterprise technologies that streamline and expedite revenue recovery for clients in healthcare, government, accounts receivable management, and financial institutions for over 40 years. Process automation and modern tools for communication and payments that focus on compliance are used to develop creative solutions based on a service- and innovation-centered approach that puts people first. This empowers thousands of clients to generate more significant revenue at reduced costs, facilitating the achievement of their business goals through effective engagement with those who pay.
CapIntel | September 07, 2023
CapIntel has introduced a comprehensive digital wealth management platform called OMNI. This platform's capacity to provide a complete, all-encompassing perspective on their investments makes it easier for financial advisors to offer comprehensive guidance to their clients.
OMNI has been created to empower financial advisors, augmenting their client rapport. It is an interactive, user-friendly presentation generation tool that seamlessly incorporates compliance measures and secure sharing protocols. This integration facilitates the simplification of financial discussions, thereby fostering improved decision-making processes for advisors and investors.
James Rockwood, Founder and CEO of CapIntel, said,
With an ongoing commitment to advancing technology in the financial industry, OMNI sets the stage for a transformational shift in advisor-client and advisor-asset manager conversations. By providing advisors with a comprehensive and interactive presentation tool, OMNI aims to elevate the value proposition of advisors and create an impeccable digital experience for clients.
[Source: Cision PR Newswire]
He believes the introduction of OMNI would further strengthen the bond between advisors and their clients, ultimately improving their financial outcomes. He emphasized that this release marked a significant milestone in CapIntel's vision to reshape the financial industry and assist advisors in their digital transformation endeavors.
The CapIntel platform is centered around creating contemporary, easily accessible, trustworthy, enlightening, and personalized financial presentations. These presentations serve a dual purpose - enabling advisors to demonstrate the significance of human relationships and expertise while enhancing their comprehension of financial objectives and their attainability for retail investors. The forthcoming launch of OMNI represents an occasion for North American advisors to encounter this pioneering platform's capabilities and possibilities directly.
CapIntel enhances the overall experience of wealth management professionals and investors through its user-friendly, web-based applications. At the core of the company's mission is elevating personal finance, with a significant focus on nurturing wealth growth through strategic investments while fostering meaningful dialogues between advisors and their clients. CapIntel's platform empowers financial experts to provide transparent, data-driven, and personalized information to their clients, enabling them to gain a deeper understanding of their investment portfolios and find reassurance in the security of their financial futures.