PR Newswire | October 17, 2023
Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automated self-service on a single platform, has partnered with Lumin Digital, the leader in cloud-native digital banking solutions, to streamline digital-first member service. Glia's DCS capabilities are now integrated into Lumin's online banking platform, enabling quicker, effortless member support.
Lumin Digital, a cloud-native digital banking platform, elevates financial institutions' user experiences to match larger institutions and deliver the modern banking experiences that today's users expect. With a focus on service, user experience, safety, and security through advanced automation, Lumin Digital enhances engagement by offering personalized recommendations in spending insights, financial advice, fraud alerts, and savings goals. Lumin enables banks and credit unions to provide real-time updates and value-added features supported by a dedicated team of industry experts, designers, and developers.
Pre-integration of the Glia Interaction Platform within Lumin's digital banking offering enables a seamless digital-first customer experience across all channels—SMS, chat, voice and video—without breaking the digital connection. Online collaboration tools, including CoBrowsing, allow financial institutions to guide customers, improve satisfaction and build loyalty for banks and credit unions.
At Lumin, we believe that technology should be built for, not to replace, the human connection, said Sean Weadock, Chief Product Officer at Lumin. Glia's robust service and support tools squarely align with that philosophy, enabling credit unions to leverage digital-first technology to maximize meaningful human conversations and reach quicker resolution. This partnership will empower banks and credit unions to deliver a unified approach to member service across all channels, boosting efficiency, revenue and loyalty.
"The combined services of Lumin's digital banking platform and Glia allow Ascend to continually meet the ever-evolving needs of our members," said Matt Jernigan, President and CEO at Ascend Federal Credit Union. "Through this partnership, our members can seamlessly manage their funds and monitor their overall financial health using secure, reliable, and innovative technology."
The integration within Lumin's online banking platform overcomes silos and fragmented solutions, providing a frictionless experience for members, agents and managers. Members benefit from real-time guidance, accelerated interactions and improved satisfaction. Glia and Lumin already have 15 mutual credit union clients.
"We live in an always-on world where interactions are expected to happen on screen, on demand and on point," said Steve Kaish, SVP of Alliances at Glia. "Our commitment to delivering the right interaction at the right time aligns with Lumin's dedication to delivering exceptional member experiences, and we are excited to provide credit unions with the tools needed to optimize their member interaction strategies for today and beyond."
Glia and Lumin will be at the Jack Henry Connect conference next week. See Glia at booth 1009 and Lumin at booth 333.
About Lumin Digital
Lumin Digital is a fintech company specializing in digital banking solutions. Through a fundamentally different approach to technology, service, and people, the company provides financial institutions with a best-in-class, cloud-native platform that drives consumer adoption, engagement, and growth. For more information, visit lumindigital.com.
Glia redefines how businesses interact with customers. The Glia Interaction Platform unifies Digital Customer Service (DCS), traditional call center, and automation with a ChannelLess™ Architecture, empowering businesses to create the ideal mix of interactions and adapt on demand. The ability to easily shift volume between channels drives revenue, efficiency, and loyalty at the same time.
Glia has partnered with over 450 banks, credit unions, insurance companies and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company and a Great Place to Work for a third year in a row, the company has raised over $150 million in funding from top investors and was recently valued at over $1B by top tier investors. To learn more visit glia.com.
Security and Compliance
PR Newswire | September 29, 2023
Opus, a global leader in payment technology solutions, has concluded a strategic partnership with Checkmarx, an industry leader in providing application security testing. This dynamic collaboration underscores Opus's unwavering commitment to security in the financial sector and represents a significant leap toward delivering unparalleled protection for its global list of clients.
Opus recognizes the vital importance of inoculating financial applications against potential vulnerabilities and threats that loom large in the digital era. This partnership combines the technical expertise of Opus in developing differentiated payment offerings with Checkmarx's cutting-edge and comprehensive application security platform.
Referring to the pressing need for enhanced security measures in the payments arena, Opus CEO Praveen TM said, "In an environment rife with ever-evolving cyber threats, financial data security is imperative. Opus is on an unrelenting mission to fortify the payment ecosystem. Our partnership with Checkmarx marks a significant milestone in Opus's mission to continually push the envelope and advance the security of the entire payment ecosystem."
This partnership further strengthens Opus' positioning as a strategic enabler, empowering clients to seamlessly embrace DevSecOps with Checkmarx's application security platform. The integration will allow Opus privileged access to Checkmarx One's features and advancements, enabling proactive enhancements for its clients' systems. Through proper configuration and automation, Opus' client will be able to identify, prioritize and respond to threats and vulnerabilities based on their business impact.
With real-time payments coming to the fore, the role of a robust application security platform is critical. With Checkmarx by our side, we are poised to deliver state-of-the-art security solutions that safeguard the future of finance. Together, we will help organizations accelerate their digital transformation journeys while ensuring that security is embedded into every stage of their application development process, Praveen TM added.
About Opus Technologies (formerly Opus Consulting Solutions)
Opus Technologies is a global provider of outcome-driven payment strategies. Opus combines its deep technology proficiency with unmatched domain expertise in payments and FinTech to deliver unparalleled quality and value in their work.
Bankjoy | September 13, 2023
Bankjoy, a prominent provider of digital banking services, has officially announced its collaboration with Panacea Financial, a specialized digital financial services firm tailored to medical professionals' banking requirements. With this collaboration, Panacea Financial will enhance the capabilities of its growing clientele, which includes dentists, physicians, and veterinarians, by integrating Bankjoy's advanced digital banking solutions.
Tyler Stafford, CFA, CEO and Co-Founder of Panacea Financial, expressed that physicians, whether during their education, training, or active practice, contend with unique financial challenges. The core mission of Panacea Financial is to alleviate the financial stress experienced by doctors, dentists, and veterinarians while managing their finances, and their partnership with Bankjoy is a pivotal component in achieving this goal.
Bankjoy's digital platform will enable Panacea's clients to easily manage their personal and practice finances anytime, anywhere. This partnership offers tailored financial support throughout their careers, from education to professional practice. Bankjoy's integration with Panacea's core system via Fiserv Communicator's open, user-friendly interface and ability to integrate with various banking platforms make it an excellent fit for neobanks like Panacea.
Michael Duncan, CEO of Bankjoy, highlighted the robust growth in the neobank sector, with transactions expected to hit $4.74 trillion in 2023 and a projected customer base of nearly 377 million by 2027. Panacea Financial is focused on a critical market sector, serving the unique financial needs of healthcare professionals. Bankjoy is proud to partner with them, offering digital banking technology to empower clients to manage their finances and focus on their vital patient care responsibilities.
Panacea operates on a national scale as a digital neobank, offering specialized banking services tailored to the distinct requirements of healthcare practitioners. It functions as a subsidiary of Primis, a publicly traded financial institution chartered by the state and affiliated with the FDIC, ranking among the largest banks in Virginia.
Bankjoy, headquartered in Detroit, is a FinTech firm that specializes in providing state-of-the-art banking technology, encompassing mobile banking, online banking, and a banking API, catering to financial institutions of varying sizes, from central banks to credit unions. The company prioritizes crafting aesthetically pleasing products with advanced functionalities, intuitive navigation, a contemporary aesthetic, and world-class user experiences, all meticulously designed through extensive user feedback and interaction.
About Panacea Financial
Panacea Financial, a subsidiary of Primis Financial Corp., operates as a comprehensive financial services firm serving clients in every U.S. state, including Washington, D.C. Panacea specializes in delivering an extensive range of banking solutions designed to cater exclusively to the unique financial needs of medical professionals, an initiative conceived and developed by individuals with medical expertise themselves.
Newswire | October 04, 2023
Lendistry, a minority-led fintech and SBA Preferred Lender, announces today that it is implementing a new smart scoring process to its technology following the historic new changes announced by the Small Business Administration (SBA) in April. These new upgrades, in addition to lowering its loan minimum to $25,000 this month, make Lendistry a unique partner for underserved communities whether they’re looking to access traditional business lending or an SBA-guaranteed loan. As the SBA approaches the end of its 2023 fiscal year, in which 7(a) loans to Black-owned businesses hit $1 billion for the first time, Lendistry is leading as the number one African American-led 7(a) lender by a wide margin.
The pathway to capital through responsible business debt was already here, but due to systemic barriers and biases, that path was not available to everyone. Data from the Paycheck Protection Program (PPP) proved that automation removes barriers to capital, like the need to visit a bank location, the difficulty of acquiring a lower loan amount, and inherent human bias.
The less restrictive criteria and streamlined applications built into the new SBA rules make it easier for historically underbanked communities to access affordable capital. Timely to the fintech’s nearly parallel updates, the SBA’s loan submission system has also undergone an overhaul to its electronic capabilities, adding a new “ETRAN” eligibility pre-check. That means loans that may be suitable for SBA rates and guarantees can be automatically pre-checked for eligibility, saving the borrower significant time and document preparation. As part of their new process for loans from $25,000-$500,000, Lendistry has connected its platform directly to ETRAN and has already started using it shortly after the update went into effect. As a CDFI, Lendistry has created a similar automated pathway for eligible non-SBA business loan customers seeking loans under $500,000.
“People have mixed feelings about words like ‘algorithm’ and ‘automation’, even ‘AI’, but technology is the silver bullet for equitable lending,” says Lendistry CEO, Everett K. Sands. “This kind of tech has been here for a long time in simpler form, with predatory lenders promising fast cash and making it available through fully online platforms so they can make a profit off of underserved borrowers. As the good guys, we should all be using technology to provide the same fast experience with added capabilities for transparency and responsible underwriting processes. We should also leverage the data to tell the true risk story and create real solutions. My team and I applaud the SBA for evolving to meet the needs of today’s entrepreneurs and stand ready to help undercapitalized communities access their programs as well as our own.”
Sands brought this message on stage alongside Congresswoman Maxine Waters and the Congressional Black Caucus Foundation at the 52nd Annual Legislative Conference in Washington, D.C. last week.
We designed Lendistry’s model to innovate using technology and at the same time provide personal support from diverse, expert humans for less experienced borrowers and anyone who needs assistance. That is here to stay, Sands adds. This year, the lender is on track to deploy $10 billion to more than 700,000 small businesses and affect over 5,000,000 jobs nationwide since its inception in 2015.
B.S.D. Capital, Inc. dba Lendistry (lendistry.com) is a minority-led fintech that provides innovative lending products and access to grant programs for small businesses nationwide. Headquartered in a Los Angeles Opportunity Zone, Lendistry uses technology and community partnerships to overcome systemic gaps that inhibit access to capital, and to empower its customers with responsible financing options. Based on its reputation for deploying funds efficiently and equitably, Lendistry’s leadership is often called upon to share their expertise with both government and private organizations. Lendistry has both Community Development Financial Institution (CDFI) and Community Development Entity (CDE) certifications and is a member of the Federal Home Loan Bank of San Francisco. Lendistry SBLC, LLC is an SBA Preferred Lender and the nation’s only African American-led SBA designated Small Business Lending Company. In collaboration with The Center by Lendistry, a nonprofit business education organization, Lendistry dedicates itself to providing economic opportunities and progressive growth for underserved urban and rural small business borrowers and their communities.