PR Newswire | October 17, 2023
Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automated self-service on a single platform, has partnered with Lumin Digital, the leader in cloud-native digital banking solutions, to streamline digital-first member service. Glia's DCS capabilities are now integrated into Lumin's online banking platform, enabling quicker, effortless member support.
Lumin Digital, a cloud-native digital banking platform, elevates financial institutions' user experiences to match larger institutions and deliver the modern banking experiences that today's users expect. With a focus on service, user experience, safety, and security through advanced automation, Lumin Digital enhances engagement by offering personalized recommendations in spending insights, financial advice, fraud alerts, and savings goals. Lumin enables banks and credit unions to provide real-time updates and value-added features supported by a dedicated team of industry experts, designers, and developers.
Pre-integration of the Glia Interaction Platform within Lumin's digital banking offering enables a seamless digital-first customer experience across all channels—SMS, chat, voice and video—without breaking the digital connection. Online collaboration tools, including CoBrowsing, allow financial institutions to guide customers, improve satisfaction and build loyalty for banks and credit unions.
At Lumin, we believe that technology should be built for, not to replace, the human connection, said Sean Weadock, Chief Product Officer at Lumin. Glia's robust service and support tools squarely align with that philosophy, enabling credit unions to leverage digital-first technology to maximize meaningful human conversations and reach quicker resolution. This partnership will empower banks and credit unions to deliver a unified approach to member service across all channels, boosting efficiency, revenue and loyalty.
"The combined services of Lumin's digital banking platform and Glia allow Ascend to continually meet the ever-evolving needs of our members," said Matt Jernigan, President and CEO at Ascend Federal Credit Union. "Through this partnership, our members can seamlessly manage their funds and monitor their overall financial health using secure, reliable, and innovative technology."
The integration within Lumin's online banking platform overcomes silos and fragmented solutions, providing a frictionless experience for members, agents and managers. Members benefit from real-time guidance, accelerated interactions and improved satisfaction. Glia and Lumin already have 15 mutual credit union clients.
"We live in an always-on world where interactions are expected to happen on screen, on demand and on point," said Steve Kaish, SVP of Alliances at Glia. "Our commitment to delivering the right interaction at the right time aligns with Lumin's dedication to delivering exceptional member experiences, and we are excited to provide credit unions with the tools needed to optimize their member interaction strategies for today and beyond."
Glia and Lumin will be at the Jack Henry Connect conference next week. See Glia at booth 1009 and Lumin at booth 333.
About Lumin Digital
Lumin Digital is a fintech company specializing in digital banking solutions. Through a fundamentally different approach to technology, service, and people, the company provides financial institutions with a best-in-class, cloud-native platform that drives consumer adoption, engagement, and growth. For more information, visit lumindigital.com.
Glia redefines how businesses interact with customers. The Glia Interaction Platform unifies Digital Customer Service (DCS), traditional call center, and automation with a ChannelLess™ Architecture, empowering businesses to create the ideal mix of interactions and adapt on demand. The ability to easily shift volume between channels drives revenue, efficiency, and loyalty at the same time.
Glia has partnered with over 450 banks, credit unions, insurance companies and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company and a Great Place to Work for a third year in a row, the company has raised over $150 million in funding from top investors and was recently valued at over $1B by top tier investors. To learn more visit glia.com.
Finvi | October 13, 2023
Finvi has officially disclosed the integration of its Finvi Payments solution into the Artiva RM platform. This cohesive, comprehensive solution will help accounts receivable management (ARM) departments bridge the divide between their fundamental operational systems and payment platforms.
Finvi Payments empowers agencies to enhance revenue recovery by offering uninterrupted payment plans, eliminating the need for manual reversals, and simplifying reconciliation challenges.
Dan Ward, Vice President, Payments Commercialization at Finvi said, "This strategic union of our two world-class products fulfills the implicit promise of what it means to have payments and a core application underneath the same umbrella."
[Source – Cision PR Newswire]
Dan Ward emphasized that this increase in development speed, made possible by the seamless closing of the gap between the two, not only enables the quicker provision of features and functionality but also frees up resources for more innovative, value-added projects, reducing the need for people to spend excessive amounts of time on pointless tasks and allowing them to provide value to the agency in a variety of ways.
Finvi Payments' industry-leading solution has three essential parts: Account Updater, which checks and updates card information automatically without the customer's help; Automatic Payment Reversals, which keep Artiva RM up to date in case of payment returns; and an Advanced Payments Reconciliation Report, which speeds up the reconciliation process by showing when payments clear and how much money each client has so that employees can focus on new accounts.
Finvi has been a leading provider of enterprise technologies that streamline and expedite revenue recovery for clients in healthcare, government, accounts receivable management, and financial institutions for over 40 years. Process automation and modern tools for communication and payments that focus on compliance are used to develop creative solutions based on a service- and innovation-centered approach that puts people first. This empowers thousands of clients to generate more significant revenue at reduced costs, facilitating the achievement of their business goals through effective engagement with those who pay.
Security and Compliance
PR Newswire | October 06, 2023
WorkFusion, a leading provider of AI digital workforce solutions for banking and financial services, today announced that it has rolled out its newest Digital Worker, Isaac, an AI Transaction Monitoring Investigator. Isaac assists with transaction monitoring (TM) alert management by using machine learning capabilities to work first-level alerts, auto-escalate alerts that are likely to require investigation, and auto-closes alerts that are non-suspicious with supporting narrative and documentation, allowing AML analysts to focus on the highest risk activity.
Transaction monitoring is required for anti-money laundering/countering the financing of terrorism (AML/CFT) programs globally and is a critical tool for fighting financial crime. However, it can be a difficult compliance obligation. Banks manually review millions of transaction monitoring alerts each month with most of those alerts being non-suspicious. Regardless, suspicious activity monitoring programs take a lot of time, require large teams of people, and cost a lot of money.
Transaction monitoring is a time-consuming and expensive, yet critical component of AML compliance, said Art Mueller, WorkFusion's Vice President of Financial Crime. Every day, teams of analysts within banks review large numbers of alerts associated with transactions, patterns or behaviors that flag as potentially suspicious for money laundering or other financial crime. Analysts must determine whether these alerts are false positives, which typically 90-95% are, or truly suspicious activity. Our new AI Digital Worker, Isaac, reduces the alert review burden by helping to identify which alerts need to be escalated for further review and auto-closes those that it deems as non-suspicious. Because Isaac creates an easy-to-read dossier with a supporting narrative and documentation, analysts move from authors of reports to editors – saving their time to work on higher-risk and higher value investigations.
Isaac's responsibilities as an AI Transaction Monitoring Investigator:
Picks up alerts generated from surveillance monitoring systems and then investigates and evaluates the activity.
Automates for L1 transaction monitoring alert reviews, collecting data and either closing non-suspicious alerts or escalating them to an investigator.
Creates a dossier of each decision supported by human-readable justification, supporting documentation, and a confidence threshold to maintain transparency for examiners and auditors.
Provides a consistent approach to alert review and investigation, as well as the quality of the alert narrative and supporting documentation.
Assists with common AML transaction monitoring scenarios that generate a high volume of alerts such as structuring, excessive funds transfers/movement of funds/patterns of funds transfers, unexpected account usage/behavior, high-risk factors, use of dormant accounts, and more.
Isaac is not a transaction monitoring tool and does not create alerts, rather, he works with leading transaction monitoring systems to help financial institutions manage TM alerts.
WorkFusion, Inc. is the creator of AI Digital Workers purpose-built for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion's digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.
CapIntel | September 07, 2023
CapIntel has introduced a comprehensive digital wealth management platform called OMNI. This platform's capacity to provide a complete, all-encompassing perspective on their investments makes it easier for financial advisors to offer comprehensive guidance to their clients.
OMNI has been created to empower financial advisors, augmenting their client rapport. It is an interactive, user-friendly presentation generation tool that seamlessly incorporates compliance measures and secure sharing protocols. This integration facilitates the simplification of financial discussions, thereby fostering improved decision-making processes for advisors and investors.
James Rockwood, Founder and CEO of CapIntel, said,
With an ongoing commitment to advancing technology in the financial industry, OMNI sets the stage for a transformational shift in advisor-client and advisor-asset manager conversations. By providing advisors with a comprehensive and interactive presentation tool, OMNI aims to elevate the value proposition of advisors and create an impeccable digital experience for clients.
[Source: Cision PR Newswire]
He believes the introduction of OMNI would further strengthen the bond between advisors and their clients, ultimately improving their financial outcomes. He emphasized that this release marked a significant milestone in CapIntel's vision to reshape the financial industry and assist advisors in their digital transformation endeavors.
The CapIntel platform is centered around creating contemporary, easily accessible, trustworthy, enlightening, and personalized financial presentations. These presentations serve a dual purpose - enabling advisors to demonstrate the significance of human relationships and expertise while enhancing their comprehension of financial objectives and their attainability for retail investors. The forthcoming launch of OMNI represents an occasion for North American advisors to encounter this pioneering platform's capabilities and possibilities directly.
CapIntel enhances the overall experience of wealth management professionals and investors through its user-friendly, web-based applications. At the core of the company's mission is elevating personal finance, with a significant focus on nurturing wealth growth through strategic investments while fostering meaningful dialogues between advisors and their clients. CapIntel's platform empowers financial experts to provide transparent, data-driven, and personalized information to their clients, enabling them to gain a deeper understanding of their investment portfolios and find reassurance in the security of their financial futures.