Business Transformation Finance 4.0 & Shared Services

For financial institutions, onboarding is not just about meeting customer needs and requirements. It’s about banks finding a way of providing world class customer experience at the same time as digitizing customer services. Having a digital presence therefore represents both a challenge and an opportunity for the banking sector. While COVID-19 may have pushed financial service organizations to digitalize, these companies have no plans of stopping even after COVID’s effects lessen. In fact, 77% of traditional financial institutions plan to increase their focus on digital transformation to improve customer experience. Leading digital financial institutions are gradually developing their onboarding into a multichannel process that is accessible from all devices. The industry is now entering the next stage: next generation client onboarding. This summit will focus mainly on the digital customer experience and merging all customer interaction channels to form a single channel. The impact Covid-19 has on digital onboarding processes, innovations in Digital on boarding and KYC, current transformation projects demonstrate that financial institutions are rethinking to counter the growing pressure from the competition as well as rising customer expectations.

The past year has been tumultuous for private investors. From major political changes, to widespread supply chain disruptions and rapidly changing COVID-19 policies - private investors have weathered it all. With the future uncertain, the next 12 months are likely to be just as demanding. As the world continues on a path of rapid transformation, private investors must think carefully, adapt quickly and innovate with ease. They must anticipate key trends, risks and growth opportunities.

Finance Magnates Group’s London Summit (FMLS) is returning for its 10th Anniversary this fall, uniting executives and key industry players on November 21-23, 2022. This year’s FMLS will feature an extended two full days of exhibition, with a larger than ever slate of panels, seminars, and workshops at Old Billingsgate, London. Since its inception back in 2012, London Summit has solidified its stance in the industry as the largest event of the fall. The past decade has seen an expanding coverage of verticals that now includes fintech, cryptocurrencies, payments, online trading, and new technology brands.

This year’s conference theme- “Growth Drivers: Risks Controls” underscores the need for increased vigilance to help navigate the turbulent and uncertain times. Therefore this edition is a robust platform that will comprise of bankers, institutional investors, asset managers, policy makers, academics and other stakeholders from across the region and the globe. The sole objective is to discuss and exchange views on strategies that will map the future direction of the industry while meeting the many business development demands.