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Customer service has always been core to the financial services industry. Now more than ever, how do leaders adapt their products and services to meet evolving customer demands in the new era of banking? Join us for this complimentary BAI webinar to gain insights on prioritizing a digital-first approach to deliver effortless customer service. Learn about top trends driving the blend of personalization and artificial intelligence, and how to embrace autonomous finance while empowering customers to be at the center of every interaction.

The pandemic accelerated financial services leaders' need to maximize the impact of automation on firm-wide goals. However, leaders must consider far more processes and stakeholders than before to scale automation. Firms that can navigate these complexities are more likely to exceed their automation goals. This complimentary webinar, based on surveys and conversations with financial services leaders in 2021 and early 2022, will focus on how financial services leaders can overcome the challenges of working with multiple stakeholders across multiple functions to implement larger, more effective automation projects.

Digital channels have become a high-risk environment due to data breaches, phishing, malware, and social engineering attacks. Banks need to better serve their customers by overcoming these security concerns - especially in mobile. To understand current trends in online and mobile banking fraud, the tools being used to mitigate these risks, and planned investments to protect digital channels, Aite Group surveyed executives from large North American financial institutions.

Ever wonder what hidden costs lurk beneath your ACH fee statement? When it comes to cutting costs, accounts payable departments often look to ACH payments to mitigate the outrageous costs of paper checks. But between labor, materials and technology costs, ACH payments can be far more expensive than they appear. Add in issues like supplier enablement and payment failure, and the hidden costs of ACH can become a barrier when transitioning to paperless.