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Business Integration – The critical component for banks to be future-ready

According to a PwC report “One of the main reasons many banks world over have resisted embracing a customer-centric model is because of integration challenges.”The future of most financial institutions depends on the strong connections they forge with customers. The relationship between banks and customers are constantly evolving and they need to adapt and connect in new ways with the customer to remain competitive today and win tomorrow’s customer. Mobile technology and social media are presenting opportunities and challenges to reach out to the customers like never before. While driving customer centric transformation initiatives are important for the bank, it is also extremely critical for the banks to have a strong Run the Bank strategy to drive operational efficiencies and manage cost pressures
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