AI Propels Financial Institutions into a New Era of Customer Engagement

The customer is now back high on the agenda in Asia/Pacific financial institutions. With the right technologies in place, organisations will be in a better position to plan customer engagement to suit the demands of customers – changed by the new world of financial services. In a recent IDC FutureScapes 2018 released by IDC, it is predicted that by 2019, 40% of digital transformation initiatives will use AI services. By 2021, 75% of commercial apps will use AI, and over 90% of consumers will interact with customer bots. Does this mean that customer engagement will take on more and more elements too, and in the process finally fulfil the promise of customer centricity?
Watch Now

Spotlight

As digital transformation strategies take hold and organizations embrace a philosophy of data-driven decision-making, many functions that have traditionally communicated little with each other are coming together around a shared need for current and relevant information. In this environment, IT and tax departments have a signifi

OTHER ON-DEMAND WEBINARS

Navigating Fintech Disruption While Preserving the Heart of Community Banking

Market share for community financial institutions has dropped below 20%. Megabanks and fintechs are gobbling up new consumers at an alarming rate. More than half of consumer loans are originated by fintechs. Commercial lending is next up for major disruption. How can you win consumers in this new marketplace? How can you preserve what truly makes you a community institution while embracing innovation that works? And how can you do it in an uncertain rate, economic, and regulatory environment?
Watch Now

Know The Best Mutual Funds To Invest In

Investing

For the first time, Mr. Shailesh Saraf will be hosting a webinar which will focus on guiding you on the best Mutual Funds to invest in. As stock market has sectors, Mutual Fund has different categories. We will be training you on different categories of Mutual Funds. If you know which category gives highest returns, you will be better equipped to invest in that category.
Watch Now

Goin Mobile with Payments

Many companies may require receipt of payment upon delivery, due to a new account being established without credit terms, past due payments, or simply for convenience. Other companies have tried to use the remote capture from their bank, but that only solves half of the problem – making the deposit. Most commercial mobile capture is designed for the treasurer or owner and is not optimized for collecting payments in the field. In all cases, your AR team is forced to develop complex workflows to accept field payments, which include having the rep receive the check, deposit in a local bank and then call the payment to your AR team. Or overnight the check and remittance, which is costly in time and takes your rep out of the field.
Watch Now

Closing or Changing Deposit Accounts for Consumers & Businesses

CBM

Financial institutions routinely open accounts for consumers and businesses and the rules for providing account disclosures, account agreements, and signature cards are well established. However, the legal and compliance issues involved with closing accounts are often more complicated. Why? Because there are wide-ranging situations, including accountholder death, suspected fraud or money laundering, disputes between account owners, and requests to levy funds. This session will address two focal areas. First will be the challenges of closing or changing consumer accounts. Second will be specific complexities regarding various ownership categories of business accounts.
Watch Now

Spotlight

As digital transformation strategies take hold and organizations embrace a philosophy of data-driven decision-making, many functions that have traditionally communicated little with each other are coming together around a shared need for current and relevant information. In this environment, IT and tax departments have a signifi

resources