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. https://capital.report/Resources/Whitepapers/c36b866a-aa9b-40cd-9006-4481266a47d3_ey-gcbs-infographic.pdf
infographic
THE RELEVANCE CHALLENGE: WHAT RETAIL BANKS MUST DO TO REMAIN IN THE GAME
What 55,000 consumers in 32 countries had to say about their current and future relationships with traditional banks Relevance threatened Trust 4 out of 10 customers expressed decreased dependence on their bank as their primary financial services provider. The face of banking is changing. Are you ready? 4 out of 10 consumers have used nonbank providers in the last 12 months and an additional 2 in 10 customers who have not yet used them plan to in the near future. DOWNLOAD