7 Banking Customer Experience Stats you Must Know

December 1, 2019

In its latest research, Forrester reveals how Customer experience (CX) improvements drive revenue growth by creating loyal customers. The findings highlight that a single point improvement in a retail bank’s CX Index score could result in $124 million in increased revenue. These findings strengthen our conviction that fast, accurate and friendly customer service delivered as part of a unified banking experience across every interaction is a business imperative for banks.

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Fierro Capital Management

Fierro Capital Management is an investment management firm. The firm is run by a seasoned team of investment professionals, with over thirty years of combined market experience. The firm manages a value-oriented fund focused on Emerging Market high yield, distressed and special situations.

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GAINING A SPECIALTY BANKING EDGE IN SMALL BUSINESS BANKING

Infographic | December 24, 2019

Small Business owners across the United States are asking for relationship-based services that local banks and credit unions already provide. By layering on digital innovation and tools, community based financial institutions are ready to compete in an often-overlooked segment.

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Gamification in Banking and Financial Services

Infographic | February 20, 2020

When there is a lack of trust and engagement, customers don’t consume products and services. Engagement is critical to keep your customers loyal to your brand. At the same time low engagement among employees causes high levels of stress and burn out. This results in decreased performance, not to mention that stress causes higher error rates, poor quality work, staff turnover and absenteeism.

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The world of fintech

Infographic | January 28, 2020

Since the introduction of the first credit card with a magnetic stripe in 1966, financial technology has come a long way. Silicon Valley may not have birthed the term “fintech”, but it has certainly helped catapult its applications into the mainstream. Leveraging everything from basic apps to the blockchain, the changing dynamics of fintech are creating new investment opportunities every day, growing its appetite with every new megadeal.

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Financial Service Providers: Changing the Workforce of the Future

Infographic | March 9, 2022

25% of leading companies are taking the steps towards reshaping the futuristic workforce.

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Future Aspects of Digital Banking

Infographic | March 29, 2023

The future of digital banking, which has revolutionized the banking industry and looks promising, offers a convenient, secure, and fast way to access financial services.

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The next frontier in Banking transformation

Infographic | February 10, 2020

Here’s how digital security pioneer V-Key helps banks establish secure and agile digital channels, without hardware. As technology evolves, banks and financial institutions have no choice but to innovate. However, when it comes to security, many still rely on traditional, costly methods.

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Spotlight

Fierro Capital Management

Fierro Capital Management is an investment management firm. The firm is run by a seasoned team of investment professionals, with over thirty years of combined market experience. The firm manages a value-oriented fund focused on Emerging Market high yield, distressed and special situations.

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