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How AI built for CX controls costs and keeps customers happy

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There is a lot to be excited about in the world of AI, with new tools and technology changing the way companies can conduct business. At the same time, economic uncertainty is resulting in smaller budgets, reduced headcount, and the desire to save money while trying to scale.

According to the 2023 CX Trends Report, two-thirds of industry experts believe AI and bots will drive major cost savings over the next few years.

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