PAYMENTS

Alacriti Integrates AI Chatbot into Glia's Digital Customer Service Platform

Alacriti, Glia | November 10, 2020

Alacriti, a fintech organization spend significant time in installments, today declared that it has collaborated with Glia, a main supplier of Digital Customer Service. The association empowers budgetary organizations to use Alacriti's installments centered AI chatbot, Ella, inside Glia's Digital Customer Service stage to support clients and individuals explore the advanced installments experience.

“Innovative bill payment experiences in emerging channels are becoming essential for superior customer and member service. We are pleased that Glia’s Digital Customer Service platform is now fully integrated with Alacriti’s Ella chatbot,” said Eric Kugle, Senior Director of Strategic Partnerships at Alacriti. “We look forward to helping our clients deliver a seamless, modern digital experience that allows account holders to receive valuable, timely customer support and pay in the channels they prefer, using the payment methods most convenient for them.”

"Leading financial institutions understand that providing an exceptional customer experience, including seamless digital support, is critical for attracting and retaining customers and securing a competitive advantage,” said Dan Michaeli, CEO and co-founder of Glia. “By partnering with Alacriti, we are strengthening the support and guidance banks and credit unions can deliver to customers and members in all aspects of the bill pay and digital payments experience, all while enabling these institutions to save time and gain efficiencies.”

Glia's Digital Customer Service stage empowers monetary foundations to meet clients where they are and impart through whichever techniques they like, including informing, video banking and voice, and guide them utilizing CoBrowsing. Through the Glia and Alacriti association, money related establishments access a basic component inside the Glia stage Alacriti's AI-based conversational chatbot explicitly intended to respond to charge pay questions and encourage secure advanced installments in clients' channel of decision. Record holders presently have simple admittance to a wide choice of current installment channels, techniques, and alternatives. They can consistently move from conversing with Ella to a human with full setting no additionally restarting the discussion or return data.

Credit associations keen on talking about their computerized part administration needs can contact the Alacriti or Glia deals groups.

About Alacriti
Alacriti is a leading financial technology company dedicated to helping our clients accelerate their digital payments transformation. Alacriti’s cloud-based platform, Orbipay, delivers solutions across the payments ecosystem, including The Clearing House’s RTP network, Electronic Bill Presentment and Payments (EBPP), and Digital Disbursements. Through our cloud-native platform, Orbipay, our solutions empower clients to deliver the innovative digital payment experiences today’s consumers demand. In addition to driving modern and frictionless digital payment experiences, our clients benefit from faster time to market and continuous innovation on a proven platform.

About Glia
Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, onscreen collaboration and AI-enabled assistance. Glia has partnered with more than 100 financial institutions, insurance companies and fintech providers across the globe to improve top and bottom-line results through Digital Customer Service. The company has won numerous awards for its innovation most recently recognized by Gartner as a Cool Vendor for 2020.

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Spotlight

Blockchain the shared ledger technology which allows any participant in a business network to see the system of record will have a transformative impact on a number of industries, including financial services, in the future. Blockchain is still in its relative infancy, but a number of initiatives under way are already driving its progression to an industrial solution which will yield several important benefits in the context of the transfer of assets within business networks.

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