AmWINS Group

Belkins
AmWINS Group, Inc. is the largest wholesale distributor of specialty insurance products and services in the U.S. AmWINS has expertise across a diversified mix of property, casualty, group benefits and reinsurance products. We also offer value-added services to support these products, including product development, underwriting, premium and claims administration and actuarial services.

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Citi Commercial Cards has teamed up with conversational AI firm Interactions to roll out an intelligent virtual agent (IVA) feature to its US call centres. The IVA tool uses Interactions’ Adaptive Understanding technology, which provides a blend of AI and real-time human understanding. With the support of humans, the IVA uses advanced conversational AI to understand languages, accents and dialects as well as to make sense of a customer’s word choice and the respective intent based on...

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