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. https://www.finextra.com/blogposting/17443/transforming-customer-engagement-experience-with-conversational-banking
blog article
TRANSFORMING CUSTOMER ENGAGEMENT EXPERIENCE WITH CONVERSATIONAL BANKING
The acceleration of consumers using mobile devices represents how quickly society has adopted these technologies and the stress they are putting on traditional business models.  This is represented by the mass amounts of personal information being shared across social media platforms as well as how consumers engage retailers for the purchase of goods and services. This rapid adoption and subsequent comfort levels with using digital channels have forced banks to also rethink how they engage with consumers for banking products and services.  This focus on customer engagement capabilities is now shifting to conversational and voice channels as consumers are now also accelerating their adoption of using voice to perform commerce, which includes banking. READ MORE