Wells Fargo & Company Annual Report 2015

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One of the many things that make Wells Fargo unique is our company’s rich 164-year history. Wells Fargo is one of a handful of U.S. companies dating to the mid-1800s that is still in the same business and operates under the same name. In fact, our headquarters building at 420 Montgomery St. in San Francisco stands on the same spot where Wells Fargo first opened for business in 1852.

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Flagship Credit Acceptance

Flagship Credit Acceptance has helped thousands of borrowers with less-than-perfect credit secure vehicle financing. As one of the fastest growing independent lenders in the auto finance industry, we take pride in providing our customers and partners with competitive products, best-in-class service, and responsive support. We provide valuable assistance to those with compromised credit by funding the purchase of their primary source of transportation. Are you looking for a new career direction? Whether you’re new to the industry or you’re an auto finance veteran, an opportunity with Flagship Credit Acceptance is unlike anything you’ve experienced. We don’t just hire people to fill positions we provide an evolving range of opportunities to build fulfilling careers, lives, and futures. Our associates come on board to learn and grow with the company. We work hard to provide a positive, supportive environment where each associate feels encouraged and empowered to contribute to our processe

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BITCOIN AND CRYPTO

Bitcoin, Rare & Gold Coins—Which Investment for You?

Article | March 19, 2021

Coin Conundrums: Expert vets 3 popular ‘flight to safety’ coin assets amid forecasted financial strife As the financial markets strive to rebound from what has been a hugely trying and tumultuous period, courtesy of a deadly global pandemic, we may need to brace ourselves for yet more trouble ahead. This as an ongoing Harvard Business School study predicts a 40% probability of a financial crisis in the next three years, which is largely based on unprecedented growth in credit coupled with the reality that interest rates will eventually rise, making debt service unbearable. “Now factor in over $10 trillion in global economic stimulus, as well as increases of 26% in the M2 money supply and 78% in the Federal Reserve’s balance sheet over the last year, and the lack of sustainability becomes readily apparent,” says alternative investment pundit Thomas Neptune, Esq. “As the economy artificially recovers and we inch toward full employment over the next few years, the reality is that the Federal Reserve is trapped. It only seems logical that the Fed will, at some point, be forced to raise interest rates to combat inflation, while doing so could put a giant pin in several asset price bubbles.” When financial markets collapse, it’s known that non-correlated “flight to safety” assets generally perform very well. Due to the heightened level state of uncertainty in the current climate, many investors are already increasing allocations to alterative investment vehicles like Cryptocurrency, U.S. rare coins and gold bullion coins while prices are relatively modest (depending, of course, on whom you ask). The question then becomes, which of these distinctive “coins” is right for you relative to your situational needs for downside protection, upside opportunity, inflation hedging and overall utility? Below, Neptune offers his analysis of all three. ** Bitcoin In simple terms, Bitcoin is a decentralized peer-to-peer payment system that utilizes an accounting ledger called the blockchain. Bitcoin is the unit of accounting. It can be used as a medium of exchange for some goods and services, but there has not been universal acceptance of Bitcoin as a form of payment. It has recently garnered attention as an asset class as the price has skyrocketed. Almost anyone can own a tiny fraction of a Bitcoin through sites such as Coinbase. Downside Protection The supply of Bitcoin is capped at $21 million, with approximately $18.5 million currently in circulation. The annual supply increases similar to that of gold, unlike monetary and fiscal policies that promote unlimited growth through the printing press. With 78% of the circulating Bitcoin classified as illiquid and not changing hands, there is not a high likelihood of sellers flooding the market. That being said, the price has been historically volatile as demand varies and competitor cryptocurrencies enter the market. Theoretically, the price could plummet to near-zero if demand shifts elsewhere or regulators step in with force, although Bitcoin has institutional traction and its loyal following is most likely here to stay. Upside Opportunity It is no secret that the price of Bitcoin has unlimited upside opportunity based on its supply and demand dynamics. Now almost everyone is getting in on the action. What might have been shocking news only a few years ago, even college endowments like Harvard, Yale, Brown and others have been placing bets on Bitcoin as have influential business leaders such as Elon Musk. It will be interesting to see whether Bitcoin can sustain its meteoric rise. Inflation Hedging As an inflation hedge, Bitcoin does not have a long track record, as it was created in 2009 just prior to a market expansion where we saw little inflation for the last decade. Although the supply may increase now at a rate consistent with inflation, its demand and the ensuing price history have been extremely volatile. As such, buyers are placing a bet that, regardless of their entry price, the performance of Bitcoin will outpace inflation over the long-term, despite high volatility. Overall Utility The technology around how Bitcoin is stored, sent and received is rapidly advancing. For example, the Bitpay wallet can now be added to Apple Pay to use Bitcoin as payment anywhere that accepts this type of monetary exchange. This is a significant development as there are over one billion active iPhones and these crypto-wallets can automatically settle transactions in the users’ currencies, potentially eliminating the risk of price volatility for transactions. Two other major benefits include portable wealth and instant liquidity for retail buyers. ** U.S. Rare Coins Collecting financial artifacts of various civilizations has been in high demand for over 2,000 years, from when wealthy Romans were collecting Greek coins up to the present day. Representing the birth of the United States economy, its sovereignty on the world stage and notable events throughout the nation’s history, the U.S. rare coins that have survived in spectacular condition have been in high demand from wealthy global collectors and investors since the birth of this young nation. Downside Protection There is a finite supply of high-end U.S. rare coins, which can be publicly verified on the census reports of the two major authentication companies: Professional Coin Grading Service and Numismatic Guaranty Corporation. These historical artifacts are not known to flood the market, as wealthy individuals with holding power generally do not need to liquidate them for less than their purchase price. Further, there is immense passion and competition to own the best trophies—why this market is known as the Hobby of Kings—which has evolved to sport for the affluent to locate and own these elusive artifacts in a private market. This passion-driven market with an extremely long track record has attracted investors to hold these highly sought-after assets as a long-term wealth protection strategy. As such, the market has demonstrated long term stability and steady price appreciation for well over a century based on these driven collectors and investors. Upside Opportunity The U.S. rare coin market has benefited from numerous advances in technology and other innovations, most recently the introduction of the two major certification companies in the 1980s, followed by the ubiquity of the Internet in the 2000s. Although the market has largely flown under the radar from institutional investors, there has been a massive increase in demand for U.S. rare coins over the last decade, which has ramped up during the pandemic, as wealthy individuals have more time to pursue their interests and compete (via a publicly available points system) to own the finest rare coin portfolios. According to Michael Contursi, Partner at Contursi Rare Coin Investments, “The high end of this market is currently dominated by ultra-wealthy, sophisticated collectors and investors who can afford to own multi-million dollar portfolios. Imagine if these assets could be fractionally owned by the masses. We are already currently seeing this in collectibles such as fine art and baseball cards. The upside for U.S. rare coins is astronomical when you consider the potential for an exponential increase in demand.” Inflation Hedging With unprecedented fiscal and monetary stimulus, coupled with a finite supply of U.S. rare coins with intrinsic value, these assets have proven to be an excellent hedge against inflation due to this disequilibrium of supply and demand. As the least volatile of the three “coin” markets here, the high end value of the U.S. rare coin market can be a safe diversification tool for those seeking an inflation hedge, largely based on historical price appreciation data from the last 125 years. Overall Utility The two major certification companies secure these little treasures in sonically-welded holders with a certification number, barcode and other methods for protecting against counterfeit threats. Due to the weight and size of these items, owners can transport large amounts of wealth with extreme ease. Further, there are no reporting requirements for owning these assets, which makes them extremely private and can be a great way to retain wealth outside of the banking system in case of a financial meltdown or digital economy. ** Gold Bullion Coins There are many ways to participate in the gold (and silver) bullion markets, some of which include owning mining company stocks, futures contracts on the commodities exchanges, ETFs, or physical control. To this extent, gold bullion can be owned as both a digital asset (like Bitcoin) or a physical asset (like U.S. rare coins). Downside Protection Many people forget that from 1933 to 1975 it was illegal for Americans to own gold in the United States. Since then, investors have been making small allocations to gold as a diversified investment. It is globally-accepted that gold is a non-correlated, flight-to-safety asset during times of great uncertainty, such as The Great Recession of 2007-09 or the current global coronavirus pandemic. However, the spot price of gold is also extremely volatile, similar to Bitcoin, and the price could move significantly lower depending on one’s entry level to the market. Upside Opportunity The value of the U.S. dollar, as well as virtually every other major fiat currency, has drastically declined in its purchasing power over the last century. Since the gold market is currently transacted in U.S. dollars, it becomes cheaper for international buyers (mainly governments or large institutions) to own gold as an alternative to holding dollars or their own currencies as the currency continues to decline. For the retail investor, it is clearer than ever that fiat currencies will continue to decline as governments print an unlimited supply of money to monetize their debts. Similar to the masses that have already entered the Bitcoin frenzy, and those poised to enter the various collectibles markets such as U.S. rare coins, the upside opportunity for gold has already been demonstrated by the Reddit black swan event last month that caused silver spot prices to soar. The same could happen for gold, perhaps in a more sustained trajectory. Inflation Hedging Gold is known as an inflation hedge, which to some extent creates a self-fulfilling prophesy—as inflation expectations increase, institutions purchase gold and the increasing spot price protects their purchasing power. In addition, only approximately 2,500 to 3,000 tons of above ground gold are added to the global supply each year, with the majority used for jewelry. These relatively small increases to supply (similar to Bitcoin and finite rare coins) are a significant benefit when compared to printing binges for fiat currencies, thus helping protect against inflation. Overall Utility The utility of owning physical gold is primarily as a store of value where the owner maintains direct control and access to a tangible asset. Many believe they can use their gold to transact during a doomsday scenario, as these are uniform products owned globally. The downside is that gold is very heavy, making it difficult to store or transport. Nonetheless, it is highly liquid and easy to turn into cash during times of need, like an insurance policy. Which Coin is Right for You? All three of these “coins” have either a finite or slowly increasing supply, making them very attractive during times of economic uncertainty, as even relatively small increases in demand can move prices higher. Depending on needs, there is a case to be made to own any of these assets, including small positions in all three. According to Neptune, “Many of the families who invest with us side by side in the U.S. rare coin space also own small positions in cryptocurrencies and precious metals. Bitcoin is fun and people are speculating on its tremendous upside, whereas gold bullion is highly liquid and has a long track record as an inflation hedge. People have preconceived notions of all three markets, but I think with education and more transparency you will find more portfolios containing small allocations to all three of these assets.” As investors become more comfortable with the idea that they do not have to be renowned experts to own these tangible assets—similar to the idea that they do not need a Ph.D. in mechanical physics to drive a car—investors can utilize all three markets for various needs in a diversified portfolio. Since many financial advisors don’t yet know how to access or offer these types of alternative assets, they simply aren’t included in the investment mix and, thus, clients can’t reap the benefits—ostensibly suffering opportunity loss. Therefore, the prudent entrée to owning one (or all) of these “coins” is engaging with reputable companies or trusted experts. They will certainly help wealth-seekers make heads or tails of the burgeoning coin category. ~~~ Forbes Business Council Member Merilee Kern, MBA is an internationally-regarded brand analyst, strategist, futurist and marketplace trends pundit who reports on industry change makers, movers, shakers and innovators across all B2C and B2B categories. Connect with her at www.TheLuxeList.com / Instagram, Twitter & Facebook @LuxeListReports Sources: https://www.hbs.edu/faculty/Pages/item.aspx?num=58289 https://www.federalreserve.gov/releases/h6/current/default.htm https://www.federalreserve.gov/monetarypolicy/bst_recenttrends.htm https://cryptoguidepro.com/buy-fraction-piece-percentage-bitcoin/ https://news.bitcoin.com/data-shows-78-bitcoin-supply-illiquid-only-4-2m-btc-constant-circulation/ https://www.coindesk.com/harvard-yale-brown-endowments-have-been-buying-bitcoin-for-at-least-a-year-sources https://bitpay.com/wallet/ https://www.gold.org/about-gold/gold-supply/gold-mining/how-much-gold

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THE DIGITAL TIPPING POINT IN FINANCIAL SERVICES

Article | March 19, 2021

There is a huge transformation underway in the financial services industry. Over the past year – as a result of the COVID-19 pandemic – clients have been forced to take on more of an active role in monitoring and planning for financial uncertainty. But the big change is that these clients have become much more emotionally invested in their organisations’ financial wellbeing. In a time where everything is digital first, it’s no surprise that many clients want to be able to search for answers themselves, escalate issues quickly and receive the support they need to better navigate the uncertain economic landscape, at speed. Of course, as clients demand a smoother and more fulfilling experience, we’re seeing a shift in how financial services companies manage their business model for success in the long term. Whilst, stereotypically, the financial services industry has been considered ‘old school’, and in many cases still lags behind other industries in the digital transformation race, the pandemic is proof in point that relying on legacy systems is just not an option for the sector anymore. Thriving during turbulent times The good news is that many organisations in the sector are already rising to the challenge, adjusting their products and services to meet the needs of customers who might have been struggling through the pandemic themselves. Siemens Financial, a division of Europe’s largest manufacturing company, for example, moved quickly to scale their service to meet surges in customer needs. The financial arm provides B2B financing solutions to a large client base covering both small businesses and large corporations. When the pandemic struck, while the company was quickly inundated with requests for support, they had the right mindset and tools already in place to keep things running smoothly. At the onset of the pandemic, the organisation witnessed a 30 percent increase in customer support ticket volumes. Like with all other businesses operating in the service industry, the team were challenged with managing a huge influx in client requests, whilst maintaining their core offering of delivering a personal service to every client. Based on a data-driven decision, the team moved its entire operation online, within 48 hours. In doing so, they were able to respond to new tickets during the peak of the pandemic within just six to seven hours, plus decrease resolution time from 24 hours to little more than eight. What’s more, they quickly moved the entire team to a remote working set up. Frictionless digital services are paramount to remaining resilient in the face of COVID-19. Of course, for all organisations, this means saying goodbye to those spreadsheets used to track customer data and instead, embracing custom built support solutions providing real-time insights to support businesses in making decisions, at speed. Investing now, for a successful future However, for organisations who have more traditionally operated off of old or outdated legacy systems, it can be hard for them to visualise what a more digital way of operating could look like in practice. As you think about the road to recovery, it might therefore be worth considering where to invest first for the best return. For example, according to the Zendesk Customer Experience Trends Report 2021, 67 per cent of customers are willing to spend more at a company providing them with a good experience. Whilst it may feel like the thriving organisations are the ones investing lots of money into CX technology, it’s clear that investment - or lack thereof - is being felt by customers too. We’ve reached the digital tipping point - where holding at the status quo will actually put companies further and further behind. It’s about equipping your employees with the right technology, at the right time. We saw that Siemens Financial could keep track of customer conversations remotely, with minimal disruption. This is because the flexible platform they used to keep track of the customer experience provided their service agents with a 360 view of all clients’ prior interactions with the team. For example, whether they’ve used WhatsApp, the phone, or email to communicate with the brand, for customer experience agents using an omnichannel platform, the conversation looks the same.

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SME Challenges in Cross Border payments

Article | March 19, 2021

The economic scale of the SME market is substantial, contributing £2.0 trillion (52%) a year to the UK economy alone and growing. But for SMEs wanting to trade internationally, they’re met with highly complex infrastructure and a myriad of lenders, brokers, FIs, processes and systems in place that lack sufficient integration or none at all.

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Will COVID-19 Be the Final Straw for Cash and the Branch?

Article | March 19, 2021

There are two things that the COVID-19 crisis is teaching us. Be careful of what you touch. And be careful of who you are near. Neither one is a good message for the future of cash nor the bank branch, two staples of 20th century financial life whose demise analysts and prognosticators have been anticipating for decades. Could a global pandemic that forces society into “social distancing” prove to be the final straw that breaks the back of both our commitment to cash and what’s left of the bank branch?

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Spotlight

Flagship Credit Acceptance

Flagship Credit Acceptance has helped thousands of borrowers with less-than-perfect credit secure vehicle financing. As one of the fastest growing independent lenders in the auto finance industry, we take pride in providing our customers and partners with competitive products, best-in-class service, and responsive support. We provide valuable assistance to those with compromised credit by funding the purchase of their primary source of transportation. Are you looking for a new career direction? Whether you’re new to the industry or you’re an auto finance veteran, an opportunity with Flagship Credit Acceptance is unlike anything you’ve experienced. We don’t just hire people to fill positions we provide an evolving range of opportunities to build fulfilling careers, lives, and futures. Our associates come on board to learn and grow with the company. We work hard to provide a positive, supportive environment where each associate feels encouraged and empowered to contribute to our processe

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