Article | April 20, 2020
Here are ten steps to defining a data strategy based on a data capability maturity assessment, for a Financial Institution, Identify and Simplify Maturity models, and customize the yardstick as well as benchmarks based on local study and future organization strategy. Conduct workshop with leaders and grassroots to sensitize the assessment and questionnaires.
Article | August 10, 2020
The world of accountancy software has changed significantly during the course of the last few years and in this blog we are going to attempt to unravel the minefield of online accounting software to give you a clear understanding. Small business accounting is a huge area in which many small business owners struggle to get right. To find the best accounting software for small businesses in the UK we must first assess what cloud accounting is.
Article | April 6, 2020
The world is digitizing, and the world is digitizing because we’re seeking low friction and immediacy. We want immediate responses; we want stronger commerce connections that can scale up to more rapidly. So, within that framework, one can’t expect banking and financial services to stay the same as it has been, because ultimately it has to shift.
Artificial Intelligence is bubbling with a lot of energy at the moment, and so is Fintech. There has been a lot of investment going on in it, and it’s under so much spotlights. The rate of innovations and the abundance of new technologies have sprung up everywhere. Things from artificial intelligence, peer to peer lending, big data, block chain, crowd funding, digital payments, and Robo advisors, just to name a few.
We need to think about FinTech with two capitals T’s that is, TECHNOLGY and TRANSPARENCY. It’s more about technology, enabling the banking industry to do the wonder, and Transparency because it’s a sector where customers can make much more informed choices. But what has made Fintech go so unmask is just the pace of innovations in this space. FinTech has now moved from prevention to resilience. We are just at the tip of the iceberg.
Globally, the value of an investment in Fintech companies amounted to approximately 112 billion U.S. dollars in 2018, which was a record high for the sector. The annual value of global venture capital investment in Fintech companies is increasing and doubled between 2017 and 2018.
This is an industry that is hungry for change because the consumers are hungry for change, and so the big corporations, the incumbents are also ready to change. Consumers want seamless, frictionless experiences. They want all the pain points removed from their banking journey.
Table of Contents
• Artificial Intelligence- Paving the Way for the Future in Banking
- Embracing Conversational AI in Banking
- Driving Personalization in Banking through Artificial Intelligence
- AI-Model for Automated Credit-Scoring and Loan Processes
- Transforming Wealth Management with AI
- Utilizing Robotic Process Automation Software in Banking
• In Conclusion
Artificial Intelligence- Paving the Way for the Future in Banking
Artificial Intelligence has the potential to revolutionize how consumers and businesses handle financial transactions. There will surely be hits and knocks along the way, but AI is not going away anytime soon. It is the future.
FinTech companies want to deliver personalized and cost-effective finance products. To do so, they need to utilize large numbers of data from various touch-points. Introducing the financial sector with advanced techs like big data, artificial intelligence, and blockchaincan facilitate banking and finance go far beyond cashless payments and mobile services toward personalized customer experience that will transform FinTech in 2020.
Financial institutions now know their customers' behavior and social browsing history. The accelerated rise of Artificial Intelligence and machine learning has resulted in banks being able to reduce the number of operations as they embrace the power of automation. Artificial Intelligence facilitates real-time omnichannel integration of these insights to deliver a personalized one-to-one marketing experience for their customers.
AI’s potential can be looked at through versatile lenses in this sector, especially its implications and applicability across the operating landscape of banking.
Learn more: https://www2.deloitte.com/content/dam/Deloitte/uk/Documents/financial-services/deloitte-uk-world-economic-forum-artificial-intelligence-summary-report.pdf
The three main channels where banks can use artificial intelligence to save on costs are front office (conversational banking), middle office (anti-fraud) and back office (underwriting). Let’s explore more on how banks can use Artificial Intelligence to constantly innovate at scale:
Embracing Conversational AI in Banking
An artificial intelligence feature that is redefining customer engagement is conversational AI. It has been viewed as a cost-effective way to interact with customers. Nowadays, conversational interfaces represent one of the biggest shifts in banking user interfaces to date and are modifying how they obtain and retain customers and enhance their brand identity.
According to a study conducted by Juniper Research, chatbots can save at least 4 minutes of a customer service agent’s time. While saving 0.70 USD per query, in the process. Conversational AI has now become the preferred solution for productive customer communication among banks.
The universality of messaging apps, like Facebook Messenger, WhatsApp, Slack, Microsoft Teams or SMS, and the adoption of voice-activated assistants such as Amazon Alexa, Google Home, or Apple’s Siri are bringing conversations back into our banking experiences.
Conversational Banking Experience
For example, the Swiss bank UBS partnered with tech giant Amazon to merge its “Ask UBS” service with Amazon Echo. Customers can communicate with multiple banking processes, via the chat interface, such as reporting potential fraud on their banking cards, applying for an increase on their credit card limit, or getting a breakdown of their recent transactions, and more.
Driving Personalization in Banking through Artificial Intelligence
Customers need banking on the go. They are looking for more personalized experience and expect to transact with banks from the convenience of wherever they are. Data advises that businesses that offer personalized services achieve far better business outcomes. Giving the right individual experience through the right channel at the right time can make banking more personalized. AI can play a significant role in assisting banks to understand customer behavior by leveraging transactional and other data sources.
The Boston Consulting Group has estimated that a bank can garner as much as $300 million in revenue growth for every $100 billion it has in assets. All by personalizing its customer interactions.
• Artificial Intelligence enables banks to customize financial products and services by adding personalized features and intuitive interactions to deliver meaningful customer engagement and build strong relationships with their customers.
• Artificial Intelligence enables a higher degree of personalization and customization by tapping into information such as customer behavior, social interaction, and even health or important event dates, all to create a well-rounded picture of their customers’ profile.
• AI can classify prospects based on financial capability, family size, etc. and offer tailored products.
To carry out extensive personalization projects, banks are looking to collaborate. They’re now teaming up with fintech and software corporations to provide technological capabilities they do not maintain.
In 2019, the total value of transactions in the personal finance segment will amount to $1,092,496 million according to Statista. Remarkably, the market’s largest segment is robo-advisors, with total assets under management of $980,541 million. In 2023, the number of people using robo-advisors is predicted to be 147 million.
Organizations like Optimizely, Braze, and Crayon Data offer the financial sector the means to personalize the customer experience. Crayon’s proprietary AI-led recommendation engine, maya.ai, allows banks to create personalized digital experiences for their customers. All that with the help of machine learning algorithms.
AI-Model for Automated Credit-Scoring and Loan Processes
Artificial intelligence not only automates menial and repetitive tasks. It can be trained to take business decisions that normally require a specific level of cognitive thinking. Lending and credit scoring are the critical business for banks and directly or indirectly touches almost all parts of the economy.
Banks always relied on models and experts to make effective credit decisions. Now models are becoming sophisticated enough to replace experts. Banks and credit scorers are employing machine learning models to track customers’ credit records. And make well-informed decisions on loan approvals.
Banks and credit scorers are employing machine learning models to track customers’ credit records and data. And make well-informed decisions on loan approvals. The AI-based credit scoring model can score potential borrowers on their ‘creditworthiness’ by factoring in alternative data. The more data available about the borrower, the better you can assess their creditworthiness.
This data could include candidates' social media/internet activity and websites visited and online purchases history. By examining the online behavior of a borrower, these models can predict the most credit-worthy candidates for loans. And also predict who is most likely to back out.
In the new digital reality, AI-powered credit decision permits lenders to:
• Fast and secure loan origination process
• Automate borrower`s digital journey
• Find and filter unfit borrowers based on sophisticated proprietary models powered by deep neural networks
• Lessen the operational costs of origination
• Authorize unhindered scalability of the lending business
Transforming Wealth Management with AI
Wealth managers are positively deploying artificial intelligence (AI) to answer the needs of a new generation of tech-savvy high net worth individuals.
According to the 2018 Asia-Pacific Wealth Report (APWR) released by Capgemini, the APAC region witnessed a 12.1 percent growth in HNWI population in 2017, and a 14.8 percent rise in wealth, with the region, now forecast to exceed US$42 trillion by 2025.
One of the AI trends in wealth management is the potential for the technology to move beyond traditional tasks, such as KYC and risk management, to new centers of enhancing relationship management and client experience.
On the one hand, firms are investigating how they can make their relationship managers more productive. On the other, the new generation of clients wants predominant online services, assisting banks to examine how they can optimize their digital offerings.
“Consumers’ and SME’s behavior and needs are changing fast,” said Rosali Steenkamer. There is an immense data explosion with structured and unstructured data. Only big data-driven models, Machine Learning algorithms and Artificial Intelligence can tackle this to serve the right solution to the right customer. Traditional technology is simply not able to deal with these challenges.
-CCO and Co-Founder at AdviceRobo.
Relationship Managers are not motivated to capture datasets. The only solution is to encourage the front office to collect new data, as well as collaborate with colleagues who develop AI-powered products and services. Doing this will drive productivity for Relationship Managers and an enriched experience for their end clients.
Everyday tasks can be handled by AI systems, releasing wealth managers to concentrate on higher-level investment strategies. AI systems can also analyze client data to adequately create packages prepared for specific financial and social demographics. Utilizing AI in finance expands service offerings while also making them more customizable. With a variety of AI tools at their disposal, wealth managers are outfitted with the research and data insights essential to make quicker, more informed decisions for various clients.
Learn more: https://capital.report/blogs/how-fintech-is-shaping-the-future-of-wealth-management/8244
Utilizing Robotic Process Automation Software in Banking
This year robotic process automation (RPA) will continue to impact financial institutions, to help them be more efficient and effective, as well as help ensure they meet federal and state compliance requirements.
RPA is growing rapidly. Recent RPA trends and forecasts anticipate that the market for robots in knowledge-work processes will reach $29 billion by 2021. For the banking industry, robotics outlines a unique and underutilized way to increase productivity while minimizing traditional repetitive and manual-labor-intensive processes.
The accelerated rise of AI and machine learning has resulted in banks being able to reduce the number of operations as they embrace the power of automation. AI facilitates real-time omnichannel integration of these insights to deliver a personalized one-to-one marketing experience for their customers.
So, when we look at these phases of development in the Banking Industry, we understand that it’s not just about inserting technology into banking; there is a larger shift here. Part of the shift is around trust and the utility of the bank. Artificial intelligence and machine learning technologies allows banks to turn vision into reality. Whether you are ready for it or not the AI revolution is poised to provide exciting avenues for innovations.
Article | April 20, 2020
Going far away beyond conventional attack detection, advanced machine learning operations assist organizations to stay one step ahead of financial fraudsters.
We hear tons of stories about account takeovers and hacking also. How can financial institutions detect and mitigate these attacks?
The world of fraud prevention in banking institutions has always been supported by rules. Bankers and their engineers were uniting rules engines on the banking data system to stop or identify common fraud patterns. For quite a while, this was sufficient. But today we are experiencing a change of society, a digital and technological revolution. Following the primary iPhone, and therefore the later mobile internet explosion, people are interconnected all the time, everywhere and for all quite useful. In this digital age, the digitization of means and behaviors forces corporations to revise their business model. As a result, banking institutions are going massively online and digital-first. Both the bank users and customers have unfolded their behaviors with the brand-new means offered by the digital era.
Learn more: https://deck7.io/Women-Leadership-verrency-audrey-blackmon
With the shift towards universal digitalization, perpetrators are finding new weak spots in financial digital applications. Ironically, the technology works both ways: it accommodates firms to supply more reliable customer experience and optimize operations and, at an equivalent time, aids cybercriminals in performing numerous sophisticated unlawful schemes.
According to the Association of Certified Fraud Examiners (ACFE), 30pc of fraud occurrences happened in small businesses, and 60pc of small-business fraud victims did not retrieve any of their losses.
According to Statista, in 2017, the global FDP (fraud detection and prevention) market was calculated to be worth $16.6 billion.
According to McKinsey, worldwide losses from card fraud could be close to $44 billion by 2025.
Financial crimes do not limit crimes like credit card fraud, tax dodging, and elder abuse. In fact, it includes much broader offenses – such as Identity theft, human trafficking, phishing, pharming, drug trafficking, money laundering, and terrorist financing that can have enduring impacts on society.
Fighting financial fraud is difficult because fraudsters frequently change and adapt. The moment you figure out how to identify and prevent one scam, a unique one emerges to take its spot. Identifying, eliminating, and blocking these threats are sensitive points for e-commerce and banking industries. Sincerely, the best technology for combating fraud is one that can evolve and adapt as instantly as the fraudster’s tactics. That’s what makes machine learning (ML) systems ideal to fight fraud and financial crime.
The big problem is that companies think they need to establish rules, policies, and procedures to prevent fraud. But today’s criminals are much more sophisticated and are able to circumvent these business rules. Businesses need to take a more dynamic approach that includes business rules as well as machine learning and AI to learn from evolving criminal behavior and deliver a more sophisticated and effective approach to dealing with financial crimes.
Andrew Simpson, Chief Operating Officer of CaseWare Analytics.
Why use machine learning to combat financial fraud?
Machine Learning knocks down the conventional ways of detecting fraud. It’s quicker, works with extensive amounts of data, and doesn’t rely on human resources. When designed optimally, it absorbs, adapts, and uncovers emerging patterns without the over-adaptation resulting in too many false positives. It’s time for ML to conclusively take center stage in assisting firms to recognize and counter fraud as fast as it’s performed.
How Machine Learning Helps in Fighting Fraud and Financial Crime?
Machine learning can learn normal behavior from training data and recognize abnormal behaviors that indicates money laundering, like, when money is transferred between suspicious geographies, active movement of funds between different accounts, or invoicing number sequences have been falsified. Machine learning is continually learning, and so they can recognize when the pattern of laundering change and adjust rapidly.
Analyzing Huge Amounts of Transaction Data
One of the most powerful features of machine learning algorithms is that they can analyze huge numbers of transaction data and flag suspicious transactions with highly accurate risk scores in real-time. Its algorithms serve 24/7 and process an immense amount of information with the flip of a switch. This risky analytics method recognizes complex patterns that are challenging for analysts to identify; this means banks and financial organizations are far more operationally proficient while detecting more fraud.
The algorithms take various factors into account, including; customer’s location, the device used, and other circumstantial data points to form a detailed picture of every transaction. This strategy improves real-time decisions and protects customers against fraud, all without affecting the user experience.
Thanks to extensive technological development, organizations will frequently rely on machine learning algorithms to determine which transactions are suspicious.
Learn more: https://www.sas.com/en_in/insights/articles/risk-fraud/strategies-fraud-detection.html#/
Supervised and Unsupervised Learning for Detecting Complex Patterns
Machines can be programmed to self-learn in an unsupervised model with ML so that transactions that do not conform to a set pattern are recognized and hence can be actioned upon in right period.
Machine Learning automatizes the extraction of aware and unaware patterns from data. Once it identifies those patterns, it can employ what it learns to new and unseen data. The machine learns and modifies as new outcomes and new patterns are introduced to it via a feedback loop.
In fraud detection, supervised machine learning algorithms can self-learn from targets within the data. While training a supervised model, it's important to present to it both fraudulent and non-fraudulent records that have been labeled as such.
Unsupervised Machine Learning is different. It reveals potentially unusual risks you might not watch for because it works without a target. Instead, it looks for irregularities in the data.
Machine Learning in Fraud Detection
The fraud detection method employing machine learning starts with gathering and segmenting the data. Alongside this, the machine learning model receives training sets that train it to predict the possibility of fraud. Conclusively, it creates a fraud detection model:
Input data- The first step is data input, which differs in Machine learning and humans. Humans strive to comprehend massive amounts of data, such a task is a five-finger play for ML. The more data an ML model eats, the better it can learn and polish its fraud detection abilities.
Extract Features- Extracted features defining good customer behavior and deceitful behavior are added. These features normally include the customer’s location, identity, orders, network, and preferred payment method. Based on the complexity of the fraud detection system, the list of examined features can vary.
Train Algorithm- Further in this process, a training algorithm is launched. In short, this algorithm is a collection of rules that a machine learning model has to pursue when deciding whether an operation is genuine or fraudulent. The more data a business can supply for a training set, the more reliable the ML model will be.
Create Model- After the training is over, an organization receives a fraud detection model acceptable for their business. This model can detect fraud in no time with great accuracy. To be efficient in credit card fraud detection, a machine learning model needs to be continually improved and updated. Eventually, fraudsters will turn up with new bamboozle to game the system unless you keep it updated.
Employing advanced fraud protection and detection systems electrified by ML, multiple industries can keep their finances secured.
Capgemini alleges their ML fraud detection system can lessen fraud investigation time by 70% while boosting accuracy by 90%.
Another ML fraud prevention solution provider, Feedzai, alleges that a well-trained machine learning solution can recognize and prevent 95% of all fraud while reducing the amount of human labor needed during the investigation stage.
Reduction of False Positives
With the level of complicatedness in today’s financial infrastructures, the term ‘false positive’ has become nearly correlated with the industry’s efforts to fight fraud. One of the banking’s most significant challenges is to minimize the number of false positives being generated, thereby saving time, money, and bypassing needlessly frustrating customers.
AI and machine learning play a significant role in this area. Because they are proficient in examining a much more comprehensive set of data points, connections between entities and fraud patterns – including fraud scenarios not yet known to fraud analysts – the predominance of false positives can be extremely reduced.
Bringing it all Together
Multinationals like Airbnb, Yelp, and Jet.com are already employing AI solutions to get insights from big data and counter issues such as fake accounts, account takeover, payment fraud, and promotion abuse. Machine learning entertains all the messy work of data analysis and predictive analytics and empowers companies to grow and develop secure from financial fraud and crime.
As mentioned, machine learning can be very convenient when it comes to fighting cybercrimes. ML prevents critical attacks on users’ and companies’ finances. It’s a quick, up-to-date, and cost-effective method to shield customers and the company’s data.