Investor Insight: Digital Marketing Trends in the Banking Service Industry

With the growth of social media and a slew of technological changes, banking has changed the way it functions. Just as online shopping and e-commerce are boosting sales, similarly social media, blogs and the technology for sharing videos are also creating buzz about specific brands and products. Businesses need to adapt and keep up with the changing trends in digital marketing.


Digital marketing trends in the banking industry is becoming increasingly important

Everybody's digital today. Virtually any bank will have a digital presence from social media to PPC ads across Google and Bing. Most banks believe that their digital marketing spending must be increased and efforts must be across every digital platform to make their advertising more efficient. The number of digital advertising and marketing companies now accounts for more than 50% of their marketing expenditure, compared to 14% of 2017. The similar banking marketing trend has occurred in mobile marketing, which spends less than 40% of its budget but is increasing.

Although the importance of digital marketing trends in the banking business demonstrates increased competition, it also makes it harder to distinguish. This means that banks must take uniquely different techniques, showcasing consumers and success stories, bringing value to market offering, and making the most of a highly competitive digital world utilizing non-traditional awareness campaigns instead of normal publicity campaigns.


Transition from paid to owned media

Paying or buying media is called paid media where investment is made through search, showing ad networks, or in the form of affiliate marketing where one can pay for visits, audience reach or conversions. The big share of paid media spent is still crucial to conventional off-line media such as printing, TV, and direct mail. Owned media is the brand's media. This includes online company websites, blogs, and mobile apps on Facebook, LinkedIn or Twitter. Brochures or retail outlets may feature offline-owned media.

While neither is new, digital marketers are clearly warming up banks' options for both owned and paid media. Financial institutions may use these sorts of media to organize their media activities and use the media mix according to their marketing plan and budget.


Marketing to Gen X and Y

As millennials continue to age into their 30s and 40s, banks must adapt to the needs of this increasingly powerful consumer market. As more millennials reach credit age, they must have access to affordable banking products from a wide range of sources. Recent research shows that young adults are three times more likely to engage in a high-cost activity like signing up for bank loans and credit cards than their elders were at the same age. In the last five years, the overall number of bank account applications has increased by 165% -- faster than any other age group, according to a report from ‘The Financial Conduct Authority (FCA).’

As the baby boom generation draws closer to retirement, banks have to figure out how to serve this growing generation of consumers. Marketing to millennials is no longer exclusively about offering something free or cheap -- think free travel or goods in exchange for checking out their accounts. Instead, examine how you can develop engagement with millennials as part of your overall banking experience and marketing mix. This includes pairing social media presence with mobile apps that allow millennials to check out different accounts or receive personalized services from banks.


Consider a branded experience

Fintech is a fast-paced field that allows users to interact with financial providers through apps and websites. The FinTech industry is growing rapidly, with a global reach and diverse competitive landscape. The FinTech culture is evolving rapidly  regarding the customer base, service level, and governance factors. Digital transformation affects how organizations deliver services, deliver value and target their campaigns toward potential or current FinTech customers. Leveraging on the FinTech culture makes it possible for organizations to re-imagine their approach to customer service in a way that optimizes both results and cost-efficiency.

There’s been an explosion in the world of FinTech. And not just in financial services but also software for everything from e-commerce to real estate. There has been a real shift in how people look at financial products. People want to feel comfortable investing their hard-earned cash in FinTech products -- including cryptocurrencies. It seems like everyone has an account at a financial services company. And they want access to new types of financial products that give them a branded experience. These services are designed to make it easier for ordinary people to get money from the banks, but not so easy that they miss out on exciting opportunities.


Invest in personalized ad campaigns

Personalization is the big concept behind any digital marketing campaign. It’s about figuring out which audience matches your interests so you can deliver the right product or service at the right time.  In other words, personalization is about understanding your customer and discovering what makes them tick. How w0uld you know which customers will respond well to your marketing efforts is simply by understanding their specific needs and then tailoring your message to fulfil those needs.

There is a growing shift from basic data science to more sophisticated personalization. Data science is an incredibly powerful way to understand your customer’s preferences, psychographic traits and other data points. Applied in the right way, it can provide a strong push toward providing more relevant content, special offers and better customer service. The challenge is applying that knowledge in a way that totally works for your bank.


Integrate Digital Marketing Search Optimisation for banks

The difficulty in creating effective digital marketing search strategies lies in the fact that customer expectations have never been higher. With e-commerce on the rise, customers expect to find what they are looking for quickly and easily. As a result, SEO strategies that are once suitable for traditional search engine optimization (SEO) are now impacting organic search results. The problem is that it can be difficult to determine which approach will deliver the best results for your business through digital marketing search engine optimization (SEO).

Banks are beginning to pay more attention to digital marketing. They understand that by providing their customers with easy and convenient access to information. They will be more likely to spend money on the products and services said company offers. Digital marketing is not just about getting people to read blog posts or engage with social media pages - if that were the metric, everyone would read everything online! Instead, it’s about getting people who might not otherwise engage with business opportunities, or simply wouldn't know where to start looking for information.


Maintain focus on customer experience and commitment

The customer experience is the heart and soul of every bank’s digital marketing effort and every bank should strive to provide this level of customer service consistently. The digital marketing trend in the banking industry has taken to transparency and customer-focused messages. Many banks are beginning to understand how marketing messages can best stand on their own feet.

With the ever-changing digital landscape, maintaining focus on customer experience is becoming ever more important. For banks and their customers, this means developing a continuous and interactive digital experience that allows them to stay engaged with their valued customers. In addition to branding and marketing campaigns designed to continue growing customer confidence, banks should also continue developing relationships with their fellow business partners through digital tools and social networking.


The Take-Away

There’s a numbers game attached to online marketing: The more you know about your audience, the better you can tailor your approach and demonstrate ROI. This is why marketers closely watch industry trends – it helps them to understand their customers better. In fact, according to a recent study by AdRoll, half of the businesses that use customer data to personalize their online ad campaigns have seen CTRs increase by 20%. Banks should be doing the same and looking to integrate data into their campaigns this year.

Some Frequently Asked Questions


What are the latest trends in digital marketing for banks?

AI, augmented reality, voice search optimization, programmatic advertising, chatbots, personalization, automated email marketing, video marketing, Instagram reels, shoppable content, influencer marketing, and geofencing are just a few of the most recent digital marketing trends in the banking industry to watch out for. These new additions in the banking industry paves the way for a revolution in how financial institutes market their services.


How do banks use digital marketing?

Banks use the following types of digital marketing to gain attention:
  • Explainer videos to make complex financial concepts more understandable.
  • Make your website the primary point of contact for your customers.
  • Set up a YouTube channel to provide information-dense content.
  • Marketing through email
  • Marketing via mobile device


How valuable is digital marketing?

Digital marketing not only helps in saving money by bringing in customers at a cheaper cost than conventional marketing techniques, but it also assists you in increasing your income. The value of digital marketing can now be evaluated more precisely and the influence it has on your business may have a significant positive impact.


How do you advertise banking services?

Make use of these five tried-and-true bank marketing strategies to raise awareness, attract customers, and do more:
  • Content marketing: Content marketing is a kind of marketing that uses written content to promote a company's products and services. Develop textual, graphic, and interactive components for your website.
  • Search engine optimization (SEO)
  • Pay-per-click (PPC) advertising
  • Social media marketing
  • Online Reputation management

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PT Samuel Sekuritas Indonesia is a full service investment bank providing a complete range of corporate finance and advisory services, as well as equity and fixed income sales and trading, and brokerage services to institutional and retail clients.

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Industry Leaders Pioneering Transformation in Insurance Software

Article | March 22, 2024

Uncover the transformation in insurance software through this article. Discover how top insurance software companies are integrating AI to revolutionize claims processing and risk assessment. Contents 1. Fundamentals of Insurance Software 2. Diverse Types of Insurance Software Solutions 3. Advantages of Embracing Modern Insurance Software Solutions 4. Overcoming Challenges in Digital Insurance Solution Software 5. Top Insurance Software Companies Setting New Standards 5.1 ePayPolicy 5.2 Aclaimant 5.3 OneShield ClaimseaMaker 5.4 360Globalnet 5.5 Snapsheet 5.6 DataCare 5.7 Tia 5.8 Zywave 5.9 JBKnowledge 5.10 JW Software 6. Future of Insurance Software Industry 1. Fundamentals of Insurance Software The insurance industry is continually evolving, driven by advances in technology and changing consumer expectations. A crucial aspect of this transformation is the integration and enhancement of insurance software, which offers a comprehensive suite of tools designed to manage day-to-day operations effectively. At its core, insurance software assists brokers, agents, agencies, and carriers in optimizing their workflows, thereby maximizing efficiency and reducing costs. Transformation in insurance software has introduced capabilities that extend beyond traditional functionalities, integrating advanced analytics, artificial intelligence, and machine learning. These innovations improve operational efficiencies and also enable more personalized and predictive services. On the administrative side, the software supports essential tasks such as underwriting, policy issuance, team management, claims tracking, regulatory compliance, and timely policy information updates. On the client-facing front, modern insurance software systems offer enhanced user interfaces and interactive platforms. These facilitate seamless interactions for customers, allowing them to perform a range of activities such as making policy inquiries, checking eligibility, applying for insurance, submitting forms, and making online payments. Moreover, the integration of chatbots and automated customer support tools has revolutionized client service, providing instant responses and support. 2. Diverse Types of Insurance Software Solutions Various solutions are available to address specific insurance requirements, with many software solutions integrating with other tools and applications to offer comprehensive insurance management capabilities. Here are some of the categories of software utilized by insurance firms and their respective features. Document Management Software: Insurance companies require document management software to securely store, organize, and retrieve essential documents such as policy applications, customer proofs, contracts, and policyholder agreements. Nonetheless, insurers may not necessarily require a standalone document management system, as functionalities for this purpose are often provided by their CRM, ERP, or other internal systems. Customer Relationship Management:CRM software designed for insurance companies offers a comprehensive platform that enhances operational efficiency by connecting teams, distribution channels, agents, and sales personnel. Apart from managing customer relationships, CRM is crucial for driving digital transformation in insurance software. It provides extensive functionality beyond lead management, facilitating product management, team coordination, and channel optimization, which improves processes like verification, policy sales, renewals, and cross-selling. Insurance Workflow Automation Software: Workflow automation involves the utilization of software systems to organize, monitor, control, and coordinate diverse business processes encompassing human resources, sales and marketing, lead management, and more. An example of workflow automation in insurance software is straight-through processing (STP) or digital sales, where the entire insurance process undergoes automated progression, from lead generation and online application to verification and policy issuance. Policy Management Software:Insurers employ policy management software to create, administer, and oversee insurance policies. Some software solutions offer facultative arrangements and reinsurance treaties, enabling insurers to mitigate risks and manage reinsurance processes efficiently. Underwriting Software: Underwriting constitutes a critical facet of the insurance business, involving the assessment of risks associated with insuring assets or individuals. Underwriting software facilitates the management of underwriting processes for insurance companies, enabling the formulation of rules and policies for automatic execution during the underwriting process. This reduces the manual efforts and minimizes human errors. Insurers also utilize ERM solutions to digitize their risk assessment processes. Claims Management Software:This software aids insurers in streamlining claim management workflows, automatically generating claim documents, managing payments, detecting fraudulent claims, and integrating policy administration systems. Enterprise Resource Planning Software:ERP solutions tailored for insurance companies facilitate the tracking of customer credentials, transactional data, and legal agreements. Integration of ERP with CRM enables effective management of operations and customer relations. Mobile Applications for Field Agents and Representatives:Insurance firms equip their field sales representatives with mobile CRM applications to monitor activities, plan schedules, receive meeting recommendations, identify upselling and cross-selling opportunities, and instantly update meeting notes, among other functions. Call Center Software:This software enables sales representatives and call center agents to communicate with existing and prospective customers via voice, web, chat, or email. Modern approaches involve integrating CRM software with cloud calling, Voice over Internet Protocol (VoIP), or telephony systems, allowing representatives to directly call customers from the portal and eliminating the need for manual dialing and record updates. 3. Advantages of Embracing Modern Insurance Software Solutions Operations within the insurance sector encompass a myriad of tasks and interactions among diverse stakeholders, including consultants who offer expertise, agents who facilitate transactions, and third-party agencies involved in various aspects of policy administration. These operations historically encountered challenges marked by redundant processes and interdependencies, resulting in considerable delays and inefficiencies. However, contemporary software solutions have emerged as effective remedies to these issues, revolutionizing the insurance industry and significantly improving the overall customer experience. Some of the advantages of modern software solutions comprise: Enhanced efficiency and productivity:Insurance software solutions inherently understand data storage formats and centralize information retrieval, allowing for streamlined operations as well as significant time and resource savings for agents and organizations. Improved client communication:These solutions facilitate positive client-agent relationships by providing real-time access to information on form statuses, memos, and deadlines, thereby reducing errors and miscommunication. Cost reduction:By optimizing processing operations and minimizing manual errors, insurance software systems enable employees to work more efficiently, leading to reduced operational hours and costs. Enhanced communication with agents and carriers:Access to real-time policy information empowers agents and brokers to swiftly compare rates and policies across multiple insurance companies, enabling quicker response to customer needs. Compliance management:In-built compliance protocols ensure adherence to evolving regulations, sparing firms the expense of rectifying errors and the time-consuming task of manually interpreting changing directives. Superior customer service:Prompt communication facilitated by insurance software enables accurate assessment of client needs and timely provision of quotes, alongside convenient service request processes. Advanced features like opportunity management in insurance CRM software further elevate customer service by providing upsell and cross-sell signals to sales representatives and agents. Enhanced data security:Opting for automation over manual methods significantly enhances data protection, with insurance software solutions typically incorporating user authentication and encryption protocols. Analytics and reporting:Integrated CRM/ERP systems provide robust analytics and reporting capabilities, furnishing standard statistical reports and enabling data export for deeper insights into firm performance. Accuracy:Insurance software solutions boast built-in tools for data authentication, including QA systems, audit systems, and address converters, thereby minimizing errors. Additionally, dedicated solutions aid in fraud detection and expedite investigation processes, with artificial intelligence adopted by the insurance industries and RPA technologies to further enhance operational efficiency. 4. Overcoming Challenges in Digital Insurance Solution Software While the benefits of custom insurance software development are numerous, tackling the road to successful implementation comes with its own set of challenges. By anticipating these challenges and implementing appropriate solutions, insurance businesses can ensure the successful development and implementation of custom insurance software. Let's explore these common hurdles and the solutions that can effectively address them: Legacy System Integration Integrating new software solutions with existing legacy systems poses a significant challenge in insurance software development. However, employing strategies such as API integration, data migration, and phased implementation can ensure a smooth transition. API integration facilitates communication between new and legacy systems, while data migration ensures the preservation of essential information. Phased implementation allows for gradual adjustments, minimizing the risk of operational disruption. Security and Compliance In the insurance sector, safeguarding client data against breaches is critical, while simultaneously adhering to stringent regulatory standards to ensure ethical management and confidentiality. Failing to meet these obligations can result in severe legal penalties and loss of consumer trust. Measures like encryption, access controls, and adherence to industry standards and regulations are essential to safeguard data and ensure compliance. Custom software solutions can be designed with built-in security measures and compliance checks to mitigate risks effectively. User Adoption and Training Resistance to change can present a significant challenge during the implementation of new software. Ensuring that the software features a user-friendly interface can enhance its acceptance among users. Additionally, providing comprehensive training programs and ongoing support can equip employees with the knowledge and confidence to effectively utilize the new system. 5. Top Insurance Software Companies Setting New Standards Here’s a list of pioneering firms that are at the forefront of transformation in insurance software. These insurance software vendors are leveraging cutting-edge technologies to revolutionize customer experiences, streamline claims processing, and enhance data security and compliance, setting new standards in the industry. From advanced analytics to AI-driven automation, explore how these insurance leaders are crafting the future of insurance through technological excellence and innovative solutions. 5.1 ePayPolicy ePayPolicy is recognized as the premier solution for swift and highly secure financial transactions within the insurance sector. It simplifies the payment process considerably, requiring no contracts, setup fees, or concealed charges. Importantly, it demands no technical efforts for initialization. Numerous insurance firms rely on ePayPolicy to enhance the efficiency of their payment systems using an integrated, user-friendly platform. The service includes secure processing for both ACH and credit card transactions, a daily collection of checks, and a comprehensive network for managing payables, all accessible via a unified dashboard. Additionally, it features integrations with numerous management systems, significantly reducing time spent on administrative tasks and simultaneously increasing satisfaction levels among accounting teams and clients alike. 5.2 Aclaimant As the initiator of active risk management, Aclaimant equips organizations to diminish risk-related costs and enhance productivity by integrating every employee into the risk management framework. This approach revolutionizes the management of data, personnel, and procedures through superior RMIS capabilities, encompassing workplace safety, incident and claims management, and analytics. The system automates the risk management process from the initiation of an incident to the conclusion of claims and transforms proactive safety protocols such as job safety analyses, job hazard analyses, observations, and inspections into digital formats. This comprehensive workflow system not only standardize business operations but also enhance collaborative efforts in incident documentation, inquiry, and evaluation of claims, all supported by instantaneous analytical feedback. 5.3 OneShield Claims OneShield offers business solutions tailored for property and casualty insurers and managing general agents of varying sizes. The company's offerings encompass cloud-based and SaaS platforms that provide comprehensive capabilities including enterprise-level policy management, billing, claims, rating, relationship management, product configuration, business intelligence, and smart analytics. These solutions, specifically designed for personal, commercial, and specialty insurance, facilitate support across more than 80 lines of business. OneShield's client base includes some of the world's foremost insurers who gain from optimized workflows, pre-built content, seamless upgrades, collaborative implementations, and pricing models that aim to minimize total cost of ownership. The principles of security and compliance are integral to the company's delivery methodology, ensuring simple and secure access to the digital realm for all users. 5.4 360Globalnet 360Globalnet heralds a new era in insurance claims management by digitizing the entire claims lifecycle from first notice of loss (FNOL) to settlement. It utilizes a no-code online digital claims core system technology, while its modular infrastructure seamlessly integrates with existing legacy systems, revitalizing their functionality and prolonging operational viability. 360Globalnet equips leading global insurers to deliver a digital customer experience that rivals top online retailers and simplifies the transformation of claims processes. Its eFNOL is merely the initial step; the technology empowers insurers to set up automated workflows and orchestrate the entire supply chain from a desktop environment, eliminating the need for IT development teams, cutting operational costs, and allowing claims specialists to concentrate on providing empathetic customer service during critical times. 5.5 Snapsheet Snapsheet has emerged as a leader in the introduction of virtual appraisal technology and cloud-native claim management software globally. It offers a flexible approach that enhances customer experience, increases organizational agility while delivering transformational benefits. The company's advanced InsurTech solutions revolutionize claims management by providing a cloud-based platform that streamlines every aspect of the process. Key features include efficient damage estimation, swift payment processing, and seamless communication with claimants, enabling automation and significant reductions in time and costs. By leveraging Snapsheet's capabilities, organizations can unlock the full potential of their claims operations and experience the transformative power of advanced technological solutions. 5.6 DataCare DataCare offers software solutions tailored for the workers' compensation industry, aimed at enhancing the management of medical treatment and billing. The Medical Process Manager and UR platforms from DataCare facilitate the integration of medical components into the claims workflow and accelerate the communication process between the Utilization Review Organization (URO) and the requesting physicians. Specializing in workers' compensation and managed care, this software company delivers tools via a web-based platform to support nurses, physicians, and adjusters. These tools are essential in case management, utilization review, and claims workflow processes. The company provides a cloud-based solution that adheres to HIPAA compliance and SOC 2 certification standards, accompanied by dedicated support customized to meet the specific business needs of each organization. 5.7 Tia Tia provides open and flexible software solutions to insurers globally. Recognized as the ‘system of records’, the company supports all core processes within insurance companies and offers a comprehensive portfolio of add-on solutions that enhance digital and analytics capabilities. In 2020, Tia was acquired by Sapiens, which further strengthened the software offerings available to insurers. This acquisition has provided enhanced support and development opportunities, as well as access to a wider range of additional products and offerings. This collaboration aims to infuse speed and agility into insurance ecosystems, striving to become the first choice for insurers in the core markets and to establish long-term relationships with satisfied customers. 5.8 Zywave Zywave stands out by providing comprehensive solutions necessary for automating growth. A leader in insurance technology, Zywave spearheads business expansion with an extensive range of cloud-based solutions encompassing sales management, client delivery, content, and analytics. The company boasts a wealth of robust data and an unrivaled content library, enabling smarter business decisions across the customer lifecycle, thereby promoting health, wellness, and safety. As a pioneer in innovation, Zywave continuously seeks new methods to support business enhancement, ensuring adaptability to industry changes. The company's commitment to development and innovation remains unwavering, always prioritizing the enhancement of business capabilities. 5.9 JBKnowledge JBKnowledge's Insurance Technology Solutions division offers software and technology services specifically for the insurance services industry, with particular expertise in workers' compensation, property and casualty, as well as health and life commercial lines. The company is recognized for pioneering the first mobile application for claims management, which facilitates the collection, uploading, storing, retrieval, and issuance of claims documents and data. JBKnowledge's solutions are adept at analyzing, managing, and reporting performance data. A highly customizable dashboard enables users to interact with real-time graphical representations, tables, and charts detailing claims, reserves, payments, and workers' compensation statistics. These visual tools are designed for easy adjustment to enhance monitoring and accessibility, with options to integrate additional widgets as required to consolidate or present necessary data from risk management records. 5.10 JW Software JW Software operates as a privately held entity committed to delivering premier claims management software. The company is recognized as a pioneering force in claims management, policy administration, and underwriting. With over 30 years of service to the insurance sector, JW Software team provides client partners with robust tools for business management that promote workflow automation and productivity enhancements throughout their operational cycle. The company's flagship software, FileHandler, offers claims organizations a user-friendly, cost-effective means to enhance business operations, incorporate automation, and expedite data access. 6. Future of Insurance Software Industry The future of the insurance industry is tightly interwoven with advancements in digital technology. As insurers increasingly depend on digital solutions to enhance product development, claim assessments, and customer experiences, the overhaul of core IT systems becomes imperative. This transformation, driven by the need to optimize costs through effective procurement and vendor management, and the necessity for agile application development and maintenance, positions IT as a strategic partner rather than a backend support. The path forward includes modernizing legacy systems, developing new proprietary platforms, or adopting standard software packages, with the choice heavily reliant on a thorough cost-benefit analysis. Such strategic IT modernization is crucial for improving front-end interactions while enabling real-time data integration and comprehensive digitalization across the insurance value chain, ultimately amplifying the overall business model.

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Beyond the Cart: Best Order Management Software Trends in 2024

Article | March 13, 2024

Read this article on order management software trends in 2024 to discover how order management system (OMS) technologies are setting new standards and transforming the way businesses handle orders. Contents 1. Significance of Order Management System 2. Top 10 Order Management Software Trends in 2024 2.1 AI and Predictive Analytics Integration 2.2 Blockchain for Transparency and Security 2.3 Real-time Order Tracking 2.4 Personalized Customer Experiences 2.5 Integration with IoT Devices 2.6 Voice-enabled Order Processing 2.7 Augmented Reality for Order Visualization 2.8 Robotic Process Automation for Order Processing 2.9 Dynamic Pricing Strategies 2.10 Multichannel Order Management 3. Future Scope 1. Significance of Order Management System Order management system (OMS) plays a crucial role in enhancing efficiency and customer satisfaction within the logistics and retail sectors. Businesses encounter complex challenges in processing customer orders, ranging from acquiring inventory to swiftly shipping products. By automating and integrating tasks such as stock management with e-commerce and inventory systems, OMS enables companies to manage the complexities of order processing more easily and accurately. This move toward digital tools not only streamlines operations but also provides real-time updates on orders and stock levels, improving business operations and customer support. 2. Top 10 Order Management Software Trends in 2024 Order management systems are undergoing significant transformations, with major technological innovations and new ideas making processes more efficient, accurate, and customer-friendly. Here are the top 10 order management software trends in 2024 that are making a significant impact. These include utilizing AI to enhance data understanding, ensuring a seamless shopping experience across various platforms, among others. Discover how these key trends in order management systems can streamline business operations. 2.1 AI and Predictive Analytics Integration Integrating AI and predictive analytics into order management significantly improves how businesses manage orders, offering advantages by using technology to analyze large datasets. This analysis helps predict customer demand with greater accuracy, considering factors like historical data and market conditions, and adjusting inventory accordingly. AI also boosts efficiency and accuracy in order picking by automating processes and optimizing routes, and it improves packing by selecting suitable materials and ensuring packages meet quality standards. Additionally, AI improves shipping reliability and flexibility, aiding in carrier and route selection, and providing real-time tracking of shipments. Predictive analytics enhances these benefits by helping forecast data, optimizing inventory management, and increasing supply chain performance. 2.2 Blockchain for Transparency and Security This order management software trend in 2024 represents a transformative shift toward leveraging blockchain technology's decentralized and immutable ledger capabilities to enhance supply chain transparency, traceability, and security. This innovative approach addresses the challenges of globalized trade and complex supply chains by recording every product's journey from production to consumer, significantly reducing information gaps and vulnerabilities to fraud and counterfeiting. Blockchain technology enhances supply chain management by offering real-time tracking, verifiable transactions, and an unparalleled level of precision, streamlining operations and optimizing efficiency. This approach not only minimizes the risk of errors and fraud but also builds trust among stakeholders, setting a new standard in the pursuit of operational excellence. 2.3 Real-time Order Tracking The trend of integrating real-time order tracking software in OMS marks a pivotal shift toward more efficient and responsive retail operations. This capability enables businesses to quickly identify and address any issues within the order cycle, thus enhancing customer satisfaction. According to a report by Optimoroute, 24.6% of online shoppers said they want to return to a brand that offers real-time order tracking [Source: Invensis] Moreover, real-time data tracking is crucial for understanding customer demand patterns and market trends, playing a vital role in strategic planning. Enhanced by powerful data integration and transformation tools, this technology ensures a seamless connection between various systems, maintaining consistent and accurate data across order, inventory, and supply chain management. Automated inventory tracking and real-time visibility into stock levels prevent common issues such as overselling or shortages, leading to smoother order fulfillment, fewer errors, and reduced delays. This method streamlines operations and significantly reduces costs by eliminating stockouts, overstocking, and product expiration. 2.4 Personalized Customer Experiences Personalized customer experiences in order management refer to the increasingly customized approach businesses adopt while fulfilling orders for their customers. It not only enhances customer satisfaction, but also strengthens the relationship between businesses and their clientele, potentially increasing loyalty, satisfaction, and, ultimately, sales. A positive customer experience is hugely meaningful to a retailer’s success: it yields 20% higher customer satisfaction rates, a 10-15% boost in sales-conversion rates, and an increase in employee engagement of 20-30%. [Source: McKinsey] The process involves tailoring the ordering, processing, and delivery phases to align with individual customer preferences, needs, and expectations. By collecting and analyzing data on customer behavior, preferences, and past interactions, companies can offer personalized recommendations, adjust their services based on customer feedback, and ensure that every aspect of the order management process is as convenient and satisfying as possible for the customer. Possible customizations include personalized packaging, tailored messages, flexible delivery options, and even specific product selections. 2.5 Integration with IoT Devices IoT devices revolutionize order management in warehouses and distribution centers, leading to more automated, efficient, and secure operations. This shift reduces goods damage and empowers staff to focus on customer-related tasks, boosting productivity and safety. IoT devices revolutionize order management in warehouses and distribution centers, leading to more automated, efficient, and secure operations. This shift reduces goods damage and empowers staff to focus on customer-related tasks, boosting productivity and safety. Nearly 72% of respondents have agreed to IoT as the key and most impactful technology within their premises or organization [Source: Fact.MR] Robotics, smart shelves, and wearable tech enable unparalleled real-time information gathering and monitoring. In transport logistics, IoT ensures optimal routing and item condition tracking, allowing quick managerial responses. IoT enhances workplace safety by using sensors to detect hazards, preventing accidents and reducing risks. Predictive maintenance through IoT data analytics predicts equipment failures, reducing downtime and costs, and maintaining productivity. 2.6 Voice-enabled Order Processing Voice-enabled order processing marks a transformative step in enhancing interactive and efficient customer service in order management. Currently, approximately half of the U.S. population already rely on voice search features on a daily basis, with 71% of consumers preferring to conduct queries via voice rather than typing [Source: Hypotenuse AI] By integrating advanced voice recognition technology, such as VoiceOS powered by artificial intelligence, this innovation simplifies the ordering process. Customers can effortlessly place new orders, manage existing ones, inquire about inventory levels, and track their shipments through straightforward voice commands, bypassing the need for traditional and often cumbersome order-taking methods. This automation frees staff to focus on providing exceptional service, improving operational efficiency, and ensuring a seamless customer experience. The adoption of voice-enabled order processing reflects a broader trend toward more accessible, convenient, and personalized customer interaction, setting a new standard for customer service practices in the digital age. 2.7 Augmented Reality for Order Visualization AR in order management represents a transformative shift toward interactive and immersive customer experiences. AR is bringing in extremely high satisfaction levels with 73% of mobile AR users reporting high satisfaction levels. [Source: Webinar Care] By integrating AR technology, businesses are now offering customers the ability to visualize products in their own environments before making a purchase decision. This innovative approach enhances the shopping experience by providing a realistic representation of products and also reduces the likelihood of returns and dissatisfaction. Furthermore, for logistics and inventory management, AR facilitates the efficient organization and retrieval of items, thereby streamlining operations and improving accuracy. Overall, augmented reality in order management is setting a new standard for customer engagement, operational efficiency, and the way companies manage their orders and inventories. 2.8 Robotic Process Automation for Order Processing Robotic process automation (RPA) employs software robots to automate complex, redundant, and rule-based tasks in order processing on a daily basis. The global robotic process automation (RPA) market is forecast to grow to more than 13 billion U.S. dollars by 2030, an increase of more than 12 billion compared to 2020 [Source: Statista] This includes tasks such as reading customer-provided item details, checking inventory availability, and efficiently managing order notifications and invoicing with unparalleled speed and accuracy. This technology significantly reduces task completion times from minutes to seconds, enhances precision, and addresses key challenges like manual order processing and non-standard data management. By eliminating the need for manual 'swivel-seating' between systems, RPA streamlines complex workflows, improves order fulfillment, and supports 24/7 operational capabilities without manual intervention. Its flexibility in task scheduling and resource allocation highlights the multitasking ability of RPA bots. Financially, RPA delivers substantial returns on investment by cutting down the need for additional personnel and reducing administrative mistakes, offering a compelling value proposition for the order processing sector and other industries seeking efficiency and accuracy improvements. 2.9 Dynamic Pricing Strategies Dynamic pricing is an advanced pricing strategy where the cost of goods or services is adjusted in real time according to market demand, offering benefits like enhanced revenue, efficient inventory management, and improved customer satisfaction. This approach utilizes various methodologies, including time, demand, segmentation, and event-based pricing, while requiring consideration of customer perception and competitor pricing to remain effective. Key strategies within dynamic pricing include penetration pricing to build initial market presence, competitive pricing that balances quality and value, segmented pricing for tailored offers to specific customer groups, and psychological pricing to influence buying behavior. The adoption of dynamic pricing, facilitated by sophisticated order management software, allows businesses to optimize prices based on current market conditions, thereby maximizing profitability and maintaining a competitive edge. 2.10 Multichannel Order Management Multichannel order management system trend represents a pivotal shift in how retailers and brands manage their sales and inventory across diverse platforms. The multichannel order management market size is estimated at USD 3.27 billion in 2024 and is expected to reach USD 5.01 billion by 2029, growing at a CAGR of 8.92% during the forecast period (2024-29) [Source: Mordor Intelligence] This innovative software solution integrates order and inventory control for businesses operating across various sales channels, including brick-and-mortar stores, e-commerce sites, and online marketplaces. By centralizing order and inventory data onto a single platform, it simplifies the management of operations ranging from order placement to fulfillment, shipping, pricing, and warehouse oversight. This consolidation eradicates the manual burden of tracking and reconciling each channel's orders and inventory, streamlining processes, minimizing errors, and enhancing overall efficiency. Furthermore, it supports a comprehensive approach to multichannel sales, enabling businesses to optimize operations, boost customer satisfaction, and seize the evolving opportunities within the retail landscape. Multichannel order management solutions, particularly beneficial for businesses focused on online commerce, offer functionalities for manual order placements, refunds, exchanges, and a host of order-related tasks while providing real-time inventory data, thereby promoting operational profitability and expedited fulfillment processes. 3. Future Scope The future of order management is poised to be reshaped by a suite of emerging technologies that extend beyond current trends, aiming to further enhance efficiency, accuracy, and customer satisfaction. Quantum computing could revolutionize logistics and inventory management through superior optimization capabilities, while digital twins offer a virtual modeling solution to predict and streamline supply chain dynamics. The integration of 5G and edge computing promises ultra-fast, real-time data processing, enabling more agile decision-making. Advances in neural networks and machine learning will refine demand forecasting and return process optimization, making inventory management more precise and reducing waste. Sustainable technologies will become increasingly central, focusing on reducing environmental impact through smarter logistics and eco-friendly practices. Furthermore, the use of collaborative robots (cobots) in warehousing and biometric verification for secure deliveries will enhance operational efficiency and security. These developments collectively indicate a move toward an online order management system that is not only interconnected and smarter but also sustainable.

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Fintech

Building Blocks for Success: Top 10 Accounts Receivable Books

Article | April 25, 2024

Explore advanced strategies in accounts receivable books, ideal for professionals aiming to optimize cash flow. Learn how to master credit control with insights from top accounts receivable books. Contents 1. Introduction 2. Compilation of 10 Must-read Accounts Receivable Books 2.1 Accounts Receivable Management Best Practices 2.2 Financial Statement Analysis: A Practitioner's Guide 2.3 Essentials of Credit, Collections, and Accounts Receivable 2.4 The Accounts Receivable Blueprint 2.5 Managing Accounts Receivable 2.6 Paid in Full: Effective Collection of Accounts Receivable 2.7 Credit Management Handbook 2.8 Collect Your Money 2.9 Accounts Receivable Factoring Guide 2.10 Accounts Receivable Ledger 3. Wrap Up 1. Introduction Introduction In finance and business management, mastering the intricacies of accounts receivable is paramount for ensuring smooth operations and sustained growth. As such, exploring accounts receivable literature becomes not only beneficial but essential for professionals and entrepreneurs alike. Reading accounts receivable books is crucial for business professionals as they offer insights into financial health, cash flow management, risk assessment, customer relationship management, compliance, performance evaluation, and strategic decision-making. By analyzing accounts receivable, businesses can manage liquidity, monitor cash flow, mitigate risks such as bad debts, adjust credit terms for customer relations, ensure accounting standards compliance, assess credit processes efficiency, and inform decisions on credit policies, pricing, and forecasting. 2. Compilation of 10 Must-read Accounts Receivable Books This article delves into fundamental principles and effective accounts receivable strategies, catering to the needs of finance professionals and small business owners. These top 10 accounts receivable books will help readers gain insights into optimizing cash flow, enhancing credit control, and minimizing debt. 2.1Accounts Receivable Management Best Practices Author: John G. Salek This book explores the significance of effectively managing accounts receivables and offers established principles by the author, who is a seasoned financial professional with over sixteen years of experience. Geared toward managers directly responsible for overseeing receivables, directors of customer financial services, credit managers, as well as those indirectly responsible, including controllers, treasurers, and CFOs, this book serves as a guide to: maximizing the effectiveness of an accounts receivable management system, demonstrating the potential benefits of implementing the best practices outlined in the book, using real-world examples to elucidate key concepts, highlighting best practices with a proven track record across various industries, encompassing U.S., multinational, and foreign companies serving customers in both private and public sectors, and addressing policy and procedural best practices to ensure compliance with Sarbanes-Oxley regulations. The book equips readers with practical techniques that can be promptly implemented to drive improvement. 2.2Financial Statement Analysis: A Practitioner's Guide Authors: Martin S. Fridson and Fernando Alvarez The 5th edition of Financial Statement Analysis presents a comprehensive framework for examining financial statements, whether for stock evaluation or valuation in mergers and acquisitions. Moving away from the conventional approach of accepting financial reports without scrutiny, this updated edition provides readers with practical analytical techniques to reveal the hidden realities concealed within the numbers. Amidst today's volatile markets and uncertain economic conditions, this updated edition provides fresh insights essential for the analysis of financial statements. What to expect from this book? The accounts receivable book is crucial for professionals and investors seeking to enhance their understanding of financial statements, recognizing the tactics companies employ to distort information. By mastering the interpretation of both GAAP and non-GAAP standards, readers can elevate their decision-making processes, refine stock valuations, and optimize strategies for mergers and acquisitions. Packed with real-world examples and expert insights, this edition is a valuable resource for analysts, investors, and students alike, facilitating deeper comprehension and interpretation of financial statements. 2.3Essentials of Credit, Collections, and Accounts Receivable Author: Mary S. Schaeffer The book deals with a deep understanding of the intricacies involved in managing credit processes within organizations. The author has projected various facets of credit management, offering readers a comprehensive toolkit to deal with this complex terrain effectively. The author elucidates key concepts and provides actionable insights, along with strategies for optimizing credit processes. Real-world case studies/span> and examples demonstrate application in diverse organizational settings, thereby enhancing its value for practitioners across industries. The book delves into best practices for extending business credit. It offers proven techniques to prevent unauthorized deductions and mitigate unearned discounts. Additionally, it provides insights into the latest advancements in Internet, electronic, and high-tech applications, all of which are relevant to credit management. The book presents practical real-life strategies aimed at improving collections. 2.4The Accounts Receivable Blueprint Author: Simon Andrew ‘The Accounts Receivable Blueprint: Unlocking Financial Success with Proven Strategies’ offers a comprehensive guide to mastering the art of accounts receivable management and unleashing the full potential of businesses. The book provides a wealth of proven strategies, best practices, and expert advice to optimize accounts receivable processes, covering crucial aspects from credit assessment and invoicing to collections techniques and risk management. Readers will learn to design effective credit policies, establish credit terms, and nurture customer relationships for timely payments, as well as refine invoicing, streamline billing processes, and handle disputed invoices adeptly. Additionally, the book explores the transformative power of automation, technology solutions, and integration with other business systems to enhance efficiency and accuracy. Essential performance measurement techniques, continuous improvement methodologies, and real-world case studies are also provided to bring concepts to life. Readers gain invaluable insights into assessing credit risks, preventing fraud, and mitigating non-payment risks. Furthermore, readers will gain insights into upcoming trends in accounts receivable management, such as advanced automation, data analytics, and improved customer interactions, positioning them at the forefront of industry advancements. Whether individuals are business owners, financial professionals, or accounts receivable managers, this book serves as their essential tool for attaining financial success. 2.5Managing Accounts Receivable Author: Bob Oros This concise 70-page booklet ‘Managing Accounts Receivable: How 54 Sales Professionals Collect Past Due Accounts’ offers a focused examination of the strategies employed by 54 seasoned sales professionals in the recovery of overdue accounts. While it may not cater to those seeking a comprehensive volume packed with intricate details, it serves as a valuable resource for individuals seeking a succinct overview of effective techniques in this field. Designed for distribution among sales teams, especially suitable for those who prefer a streamlined approach to information consumption, this booklet provides practical insights into accounts receivable management. Furthermore, it underscores the importance of maintaining a reasonable balance of accounts receivable, typically between 1.5% to 2.5% of gross income, as a hallmark of sound financial management. Statistical findings highlighted within the book indicate that while a considerable portion of overdue payments are eventually settled, the longer they remain outstanding, the lower the likelihood of collection. 2.6Paid in Full: Effective Collection of Accounts Receivable Author: Timothy R. Paulsen This book offers strategic insights aimed at enhancing the efficiency of accounts receivable collection processes, with a focus on fostering effective communication and negotiation skills to facilitate prompt payments. It presents a compendium of proven techniques designed to expedite the collection of outstanding debts while maintaining positive customer relationships. Covering essential aspects such as the phases of a collection call, mastering the appropriate tone, and addressing common objections, it serves as an invaluable resource for both novice professionals embarking on their careers and seasoned executives seeking to refine their proficiency. This accounts receivable book transcends mere informational content by captivating readers with a plethora of real-life examples and anecdotes. It sheds light on the often misunderstood collections, emphasizing their critical role in asset management and customer relations within the business sphere. It intersperses thought-provoking quotes from diverse sources, further enriching the reader's journey through its pages. The book acknowledges communication mediums, advocating for proficiency not only in verbal exchanges but also in written correspondence, including letters, faxes, and internet-based communication. 2.7Credit Management Handbook Author: Cecil J. Bond The ‘Credit Management Handbook: A Complete Guide to Credit and Accounts Receivable Operations’ is designed to assist the credit department in significantly contributing to a company's monthly cash flow. This comprehensive handbook guides effectively screening, selecting, and monitoring accounts, as well as enhancing collection efforts to ensure the necessary cash inflow into the company's financial pipeline. Comprising 31 detailed chapters, each addressing a critical aspect of credit management, the handbook is supplemented by over 100 essential forms, sample letters, reports, and exhibits. Practical examples elucidate the application of advice to real-world decision-making scenarios. The book covers key topics such as establishing a flexible credit policy, optimizing departmental organization, improving decision-making processes, efficient account monitoring, effective collection techniques, handling international credit sales, and leveraging Uniform Commercial Code provisions for asset safeguarding. Additionally, the handbook provides strategies for securing creditor status in bankruptcy scenarios and outlines contingency planning measures to mitigate the impact of economic fluctuations on receivables. Regardless of economic conditions or company size, the Credit Management Handbook serves as a comprehensive resource to maximize internally generated cash flow and support long-term business growth. 2.8Collect Your Money Author: Cody Flecker The book ‘Collect Your Money: A Guide to Collecting Outstanding Accounts Receivable for Your Business’ highlights how poor management of accounts receivable has emerged as a significant factor contributing to the 16% surge in business bankruptcies. Avoiding such pitfalls is imperative for sustaining their financial health. This comprehensive manual elucidates the strategies necessary to achieve this objective. By mastering the art of persuasive communication outlined within these pages, businesses will effectively transition overdue accounts into current, non-delinquent ones. This accounts receivable book equips readers with the tools to optimize recovery efforts. ‘Collect Your Money’ is crafted to empower individuals of all educational backgrounds to become proficient producers of overdue income. Its accessible language, coupled with practical examples and time-tested techniques, facilitates understanding and practical application. A groundbreaking resource, it is a must-read for every small business striving to overcome challenging financial situations and recover lost revenue. This invaluable guide is highly recommended for any small business seeking to enhance its financial viability. 2.9 Accounts Receivable Factoring Guide Publisher: Green Initiatives Narrator: Jack Chekijian The audiobook ‘Accounts Receivable Factoring Guide: Definition, Best Companies, Cost Guidance. Expedite Your Business Cash Flows Today’ explores the intricacies of accounts receivable financing. This invaluable resource delves into the utilization of accounts-receivable financing as an alternative funding avenue, strategically designed to enhance a business's liquidity and foster growth, particularly tailored for enterprises in a phase of expansion. This audiobook elucidates the nuances of accounts-receivable financing in clear and accessible language. It offers practical insights and actionable advice to empower businesses to capitalize on this financing method, amplifying and expediting cash flow processes. The pages of this audiobook present invaluable resources on the premier factoring companies, delineations of service types, elucidations of cost structures, and an exploration of various factoring rates. 2.10Accounts Receivable Ledger Author: E. Pepperstone Press The 'Accounts Receivable Ledger: Accounting Book Sheets Simple Layout to Track Customer Payments' is an indispensable resource for businesses. It offers a practical and structured approach to monitor and manage customer payments efficiently. The book provides businesses with a straightforward layout for recording and tracking customer payments, ensuring accurate financial records. Its user-friendly design includes columns for customer details, invoice numbers, payment dates, amounts owed, received payments, and outstanding balances. By utilizing the strategies discussed in this book, businesses can streamline their accounting processes, enhance cash flow management, and promptly follow up on overdue payments. It simplifies the complex task of managing accounts receivable, making it an invaluable asset for businesses striving for financial clarity and efficiency. 3. Wrap Up These accounts receivable books are essential guides for professionals grappling with accounts receivable challenges and seeking effective solutions. Through a blend of theoretical understanding and practical strategies, these resources emphasize the importance of AR management in optimizing cash flow, improving customer relationships, and managing the complexities of financial reporting. By equipping readers with the skills to efficiently manage and analyze their ledgers, these books lay the groundwork for financial success, ensuring that professionals are well-prepared to tackle the modern-day challenges of financial management with confidence and proficiency.

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Fintech

How Insurance Software Tools Are Transforming Insurance Practices

Article | March 5, 2024

Read this article to find out how these insurance software tools are catalyzing insurtech innovations, streamlining processes, improving efficiency, and propelling the insurance industry forward. Contents 1 Adapting to the Digital Era with Insurance Software Tools 2 Latest Insurance Software Tools for Modern Practices 2.1 OneShield Claims 2.2 360SiteView 2.3 Snapsheet 2.4 InsuredMine 2.5 BriteCore 2.6 Origami Risk 2.7 Ventiv Claims 2.8 myCOI 2.9 AgentSync 2.10 ePayPolicy 3 Future Prospects 1. Adapting to the Digital Era with Insurance Software Tools The insurance industry, known for its inherent complexities and constant evolution, is experiencing a significant shift with the introduction of advanced insurance software tools. These tools, utilizing technologies such as AI, IoT, and blockchain, are changing how insurance companies operate. The implementation of these technologies significantly improves operational efficiency and simplifies intricate processes through meticulous data management. This capability helps insurance firms make better decisions, offer customized experiences to customers, and conduct accurate risk assessments. This article illustrates the crucial role of insurance software tools in updating insurance practices, highlighting the necessity for their strategic adoption by insurance companies aiming to thrive in the digital era. It showcases the significant impact these tools have on improving operations and leading the way in developing innovative and competitive insurance products and services. 2. Latest Insurance Software Tools for Modern Practices These must-have insurance software tools highlight their unique features and explain why they stand out at the forefront of insurance technology. These tools can streamline operations, enhance customer engagement, and facilitate accurate risk assessment. 2.1OneShield Claims OneShield Claims plays an instrumental role in augmenting operational and procedural efficiencies. It elevated service levels for agents and members, reducing financial exposure and sustaining customer retention. Its key features include the following: It can be accessed and managed through a web browser, facilitating the automation of sales and service of insurance products across personal, commercial, and specialty lines. It emphasizes the importance of delivering solutions within the agreed timeframe, ensuring clients receive timely support for their insurance needs. It also facilitates the tracking of activities and identification of opportunities before claim conversion. It offers First Notice of Loss (FNOL) Reporting, which is essential for initial claim reporting. It utilizes cloud-based and SaaS technologies to offer scalable, accessible, and efficient insurance management solutions. It assigns claims based on criteria such as user role, skill set, location, and line of business, among others. It coordinates service requests for vendors throughout the claim's lifecycle. It identifies recovery opportunities across various types such as salvage, subrogation, reinsurance, deductible, etc. 2.2360SiteView 360Globalnet introduces a new era in insurance claims management by digitizing the entire claims lifecycle, from FNOL to settlement, through the implementation of a no-code online digital claims core system technology. This insurtech innovation offers policyholders a seamless customer experience that aligns with their contemporary consumer expectations while simultaneously reducing the operational costs of claims management through supply chain orchestration and automation. Other benefits of this insurance software include the following: It presents advanced, cost-efficient claims solutions directly to insurers. These solutions encompass specialized crowdsourced investigation, digital drainage surveillance, subsidence examination/repair, as well as services for the escape of water, flood, and fire claims. A transformative aspect lies in its no-code architecture, which allows for the construction of workflows and processes directly from the desktop without the need for coding expertise. 360SiteView facilitates the automation and orchestration of all parties involved in a claim, including agents/brokers, customers, third-party supply chains, and so on. It allows virtual interactions with every party involved in the claims process with embedded live-streaming functionality, supporting the management of any sort of media, including paperwork, video, and photography. Moreover, it achieves this across various domains, including property, casualty, accident/health, and life. 2.3 Snapsheet The insurance software solutions provided by Snapsheet redefine the claims management process, presenting a cloud-based platform that revolutionizes each stage. The advantages of this customized insurance software include digital automation, seamless integration, and dedicated support. These benefits aim, to reduce time, cost, and stress in insurance claims processing. Other characteristics include the following: From precise damage estimation to rapid payment processing and seamless interaction with claimants, Snapsheet equips users with the ability to automate claims handling effortlessly. Through the optimization of the claims process, Snapsheet effectively minimizes both time and expenses, facilitating the maximization of profits and the stimulation of business expansion. The tool transforms claim operations, fully unlocking their potential. Snapsheet simplifies insurance claims processing through its advanced cloud-based software platform. It supports streamlining appraisals, claims, payments, or all three with a digital end-to-end solution. 2.4InsuredMine InsuredMine stands as a comprehensive digital platform, merging a suite of integrated technologies specifically designed to empower independent agents and carriers. Other key attributes are: It delivers an omnichannel experience to clients, facilitating growth through enhanced lead conversion, improved contact engagement, and extended client retention. This effective insurance software boasts a wide array of features. These include a CRM tailored for insurance agents, task management, goal setting, a dashboard equipped with charts, widgets, and KPIs, marketing automation, a sales & service pipeline, management of opportunities, chat functionalities through app & text, Google reviews, and an Insurance Wallet Mobile App. InsuredMine simplifies the journey from capturing leads to policy renewal with its insurance CRM, automating tasks for increased operational efficiency and growth. 2.5BriteCore BriteCore is a core cloud insurance solution designed specifically for Property & Casualty (P&C) insurers. It administers policies, manages billing and claims, quickly configures new products, and provides access to comprehensive reporting and analytics within a unified core system, which includes portals for agents and policyholders. Other principal components: The reporting and analytics component of BriteCore features executive dashboards tailored to different user personas, advanced analytics, and extensive reporting capabilities. This functionality facilitates the identification and pursuit of new business opportunities for growth or cost optimization. BriteCore is constructed for adaptability and rapid execution in real-time, utilizing contemporary technologies such as in-memory databases, machine learning, and data visualization. The design of this software for insurance companies emphasizes ease of use in product and rating modifications. Thus, it ensures that changes can be implemented swiftly by the users' team or by BriteCore's professional services team. Pre-established templates and workflows support the swift introduction of new insurance products, with version control providing an additional layer of security. This advanced insurance software is designed to be interconnected, allowing for the evolution and integration of the latest trends and technologies within the insurance industry. Through its ecosystem, BriteCore introduces many new capabilities by partnering with a broad array of third-party insurance solution providers. Moreover, built-in APIs facilitate the rapid development of new, value-added integrations by BriteCore and its community, enhancing the platform's overall utility and adaptability. 2.6Origami Risk Origami Risk offers a sophisticated and versatile, integrated SaaS platform tailored for insurance, risk, safety, and compliance management. It furnishes entities with a unified system to streamline essential workflows, amass data, utilize analytics, and interact with stakeholders. Other benefits of this insurance software solution include the following: The P&C Insurance solution by Origami encompasses policy administration, rating, billing, claims administration, and loss control, alongside analytics, dashboards, and reporting features. Its Risk Management solution consolidates data on insurable and non-insurable risks, facilitating the automation of risk, audit, compliance, health, and safety processes. Origami's cloud-based platform is tailored to the diverse needs of the risk and insurance sectors. The platform supports clients across government, healthcare, construction, insurance, retail, manufacturing, energy, and waste management. The tool’s Risk Management offers advanced SaaS solutions to enhance operational efficiency for organizations. It improves workflow management, analytics optimization, and stakeholder engagement across various industries. 2.7Ventiv Claims Ventiv Claims operates as an extensive claims administration platform, integrating several Claims Management modules. Its key enhancements include a variety of supporting modules like Absence Management, Enterprise Legal Management, Workers’ Compensation, Policy Management, Billing Management, Claims Intelligence, Corrective Action Plans, and Incident Reporting. The advantages of this insurance software tool comprise the following: Originating from the perspective of claims examiners, the system is designed to streamline the claims management process. It incorporates intuitive features such as diaries, business rules, workflow management, notepads, and financial management tools. The system allows for the creation of custom workflows. These help improve the efficiency of claims, documents, and policy administration tailored to the specific needs of each client. It facilitates control over key areas: incident intake, claims consolidation and administration, supervision, and management of legal risks and litigation. The tool tracks all claim details, including loss descriptions, causes, and financials, with options to define claim types, payment buckets, and detailed transactions. Ventiv Claims enables monitoring of claim trends, identification of loss drivers, optimal reserve setting, promotion of successful coverage outcomes, and accurate loss data provision for actuarial analysis. 2.8myCOI Established in 2009, myCOI offers a comprehensive COI software and service solution using AI and cloud technology. It is designed to protect organizations from costly claims and ensure compliance. Some of its distinguished features include the following: myCOI automates COI management, compliance tracking, and risk reporting for vendors, suppliers, tenants, subcontractors, franchisees, and carriers. Streamlines the manual process of verifying, storing, monitoring, and tracking COIs, including validation of vendor information and coverage dates. Simplifies the labor-intensive process of managing certificates of insurance, making it easier to maintain accurate and up-to-date information on expiration dates and coverages. Its tracking software enhances the management of insurance certificates. It ensures accuracy, facilitates timely renewals, and improves compliance with insurance regulations. By automating critical processes, it renders insurance management and certificate tracking more efficient, reducing administrative burdens, and elevating compliance and risk management capabilities. 2.9AgentSync AgentSync constructs contemporary infrastructure for enhancing efficiency within the insurance sector. Its solutions are designed to mitigate obstacles, enhance efficiency, and ensure regulatory compliance. Some of the other features of this modern insurance software include the following: Refines onboarding, contracting, licensing, appointing, and compliance maintenance processes for insurance producers and brokers across property-casualty, life, health, and annuity markets Utilizes client-focused design, smooth APIs, automation, and superior service to simplify and improve onboarding, licensing, and appointing procedures Enables insurance carriers, agencies, and MGAs to unlock operational efficiencies, minimize risk, and propel growth Enhances sales efficiency and effectiveness through improved data visibility Reduces costs and boosts sales productivity by automating producer compliance management 2.10ePayPolicy Over 6,000 insurance firms utilize ePayPolicy to enhance payment efficiency through a user-friendly, integrated platform. It enables secure ACH and credit card transactions, along with daily check collection and a comprehensive payables network accessible via a unified dashboard. Some remarkable features of this insurance software consist of the following: The tool features integrations with management systems to optimize accounting processes, thereby increasing satisfaction among accounting teams and customers alike. Recognized as the fastest and most secure method for financial transactions within the insurance sector, it simplifies the payment reception process. Offers a contract-free service devoid of setup and hidden charges, requiring no technical effort for implementation. Registration is quick, requiring merely 5 minutes on epaypolicy.com, with the ability to start accepting online payments within 24 hours. Introduces CheckMate, a solution designed to alleviate the challenges associated with paper payments by facilitating swift check routing and reconciliation, manageable via the ePayPolicy dashboard. 3Future Prospects Insurance software tools play a crucial role in modern insurance strategies, clearly showing their critical significance. These tools are essential as they offer complete solutions to the complexities of the insurance industry. By incorporating AI in insurance, alongside advanced technologies such as data analytics and blockchain, insurance software not only enhances operational efficiency but also enables more precise risk assessments. Additionally, it enriches decision-making processes and tailors customer experiences to individual needs. This technological integration also enables personalized customer service, significantly enhancing client satisfaction and engagement. Insurance companies that leverage modern insurance software solutions secure a significant competitive edge, establishing themselves as frontrunners in the industry. Moreover, to keep pace with the latest technologies in the insurance software industry, engaging in insurance software events and networking with industry peers is crucial. Such participation enables individuals to discover trending innovations and solutions. The strategic adoption of the latest tools transcends basic operational improvements, embodying a crucial strategy for ensuring the long-term resilience and prosperity of the business within a digital framework. This highlights the significant influence and essential need for choosing the right insurance software, which is key to steering the future course of insurance practices.

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PT Samuel Sekuritas Indonesia

PT Samuel Sekuritas Indonesia is a full service investment bank providing a complete range of corporate finance and advisory services, as well as equity and fixed income sales and trading, and brokerage services to institutional and retail clients.

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Dragonfly Financial Technologies Adds FedNow Payments to Digital Composable Banking Solution

PR Newswire | October 25, 2023

Dragonfly Financial Technologies Corp., a digital banking and treasury management FinTech, today launched FedNow Payments, which gives banks the ability to use the recently deployed FedNowÒ Service. Launched in late July 2023, the FedNow Service is a new instant payment infrastructure developed by the Federal Reserve that allows financial institutions of every size across the U.S. to provide safe and efficient instant payment services. Dragonfly's FedNow Payments is a standalone solution that can be added to any bank's digital offering. Dragonfly's FedNow Payments enables instant, 24/7/365 payments, which permits faster payroll processing, more intuitive bill payments, improved cash flow improving reconciliation, cash forecasting and liquidity management and enhanced overall transaction efficiency. The solution will be interoperable with existing payment systems, enabling seamless integration with various digital banking platforms and financial service providers. Real-time payments are forecasted to facilitate additional economic output to the tune of $173 billion in formal GDP, as well as forecasted to drive $184 billion in aggregated net savings for consumers and businesses. The FedNow Service is set to transform the current payment ecosystem. As we continue to expand our digital composable banking platform, we know it's of critical importance to have the latest payment solutions available for our customers. said Jim Gillespie, Chief Product Officer at Dragonfly Financial Technologies Corp. Our FedNow Payments enables banks to provide their customers with real-time, flexible payments that are secure and scalable, and we're excited to offer this new payment option to banks that are making the jump to the FedNow Service. Dragonfly's FedNow Payments will also be added to its industry-leading Universal Online Banking platform - the only composable banking platform on the market purpose-built for today's digital and embedded business banking needs. Because the Dragonfly platform is designed for ultimate flexibility, agility and ease of use, customers can choose the implementation option best suited for the needs and size of the bank and their corporate clients. FedNow Payments is a payments option available in each composable banking deployment: Dragonfly Digital, Dragonfly as a Service and Dragonfly Embedded Banking. About Dragonfly Financial Technologies Corp. Dragonfly Financial Technologies is a banking-as-a-service FinTech powering innovative digital customer experiences for commercial banking institutions. Dragonfly Commercial Banking Platform unites internal banking systems and unlocks their collective value, enabling banks to provide a superior customer experience and introduce new services with speed and ease. And with the industry's largest portfolio of APIs, the Dragonfly platform connects seamlessly to the world's most popular FinTech applications. Commercial banking customers worldwide – including top-10 banks in the US and Asia – rely on Dragonfly to initiate and collect payments and manage daily financial operations for their corporate clients. For more information, visit www.dragonflyft.com.

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Glia's Digital Interaction Solutions Now Available within Lumin's Digital Banking Platform via New Partnership

PR Newswire | October 17, 2023

Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automated self-service on a single platform, has partnered with Lumin Digital, the leader in cloud-native digital banking solutions, to streamline digital-first member service. Glia's DCS capabilities are now integrated into Lumin's online banking platform, enabling quicker, effortless member support. Lumin Digital, a cloud-native digital banking platform, elevates financial institutions' user experiences to match larger institutions and deliver the modern banking experiences that today's users expect. With a focus on service, user experience, safety, and security through advanced automation, Lumin Digital enhances engagement by offering personalized recommendations in spending insights, financial advice, fraud alerts, and savings goals. Lumin enables banks and credit unions to provide real-time updates and value-added features supported by a dedicated team of industry experts, designers, and developers. Pre-integration of the Glia Interaction Platform within Lumin's digital banking offering enables a seamless digital-first customer experience across all channels—SMS, chat, voice and video—without breaking the digital connection. Online collaboration tools, including CoBrowsing, allow financial institutions to guide customers, improve satisfaction and build loyalty for banks and credit unions. At Lumin, we believe that technology should be built for, not to replace, the human connection, said Sean Weadock, Chief Product Officer at Lumin. Glia's robust service and support tools squarely align with that philosophy, enabling credit unions to leverage digital-first technology to maximize meaningful human conversations and reach quicker resolution. This partnership will empower banks and credit unions to deliver a unified approach to member service across all channels, boosting efficiency, revenue and loyalty. "The combined services of Lumin's digital banking platform and Glia allow Ascend to continually meet the ever-evolving needs of our members," said Matt Jernigan, President and CEO at Ascend Federal Credit Union. "Through this partnership, our members can seamlessly manage their funds and monitor their overall financial health using secure, reliable, and innovative technology." The integration within Lumin's online banking platform overcomes silos and fragmented solutions, providing a frictionless experience for members, agents and managers. Members benefit from real-time guidance, accelerated interactions and improved satisfaction. Glia and Lumin already have 15 mutual credit union clients. "We live in an always-on world where interactions are expected to happen on screen, on demand and on point," said Steve Kaish, SVP of Alliances at Glia. "Our commitment to delivering the right interaction at the right time aligns with Lumin's dedication to delivering exceptional member experiences, and we are excited to provide credit unions with the tools needed to optimize their member interaction strategies for today and beyond." Glia and Lumin will be at the Jack Henry Connect conference next week. See Glia at booth 1009 and Lumin at booth 333. About Lumin Digital Lumin Digital is a fintech company specializing in digital banking solutions. Through a fundamentally different approach to technology, service, and people, the company provides financial institutions with a best-in-class, cloud-native platform that drives consumer adoption, engagement, and growth. For more information, visit lumindigital.com. About Glia Glia redefines how businesses interact with customers. The Glia Interaction Platform unifies Digital Customer Service (DCS), traditional call center, and automation with a ChannelLess™ Architecture, empowering businesses to create the ideal mix of interactions and adapt on demand. The ability to easily shift volume between channels drives revenue, efficiency, and loyalty at the same time. Glia has partnered with over 450 banks, credit unions, insurance companies and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company and a Great Place to Work for a third year in a row, the company has raised over $150 million in funding from top investors and was recently valued at over $1B by top tier investors. To learn more visit glia.com.

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Bendigo and Adelaide Bank Picks nCino to Enhance Business Banking

nCino, Inc. | September 22, 2023

nCino, Inc. officially revealed that Bendigo and Adelaide Bank, a prominent Australian financial institution, has chosen nCino as its partner to streamline and elevate business banking operations. Adam Rowse, Chief Customer Success Officer for Business Bank and Agribusiness at Bendigo and Adelaide Bank, stated, We are pleased to partner with nCino as we step up our efforts to simplify our business. Our goal is to deliver our customers and staff with best-in-class user experience and to streamline our operations so that we can move at pace while delivering sustainable growth. [Source – Globe Newswire] Integrating nCino into Bendigo and Adelaide Bank's operations will harness the power of intelligent automation and process optimization, resulting in faster decision-making and allowing bankers to allocate more time to nurturing customer relationships. Mark Bernhardi, Managing Director of Australia and New Zealand at nCino expressed enthusiasm about the partnership with Bendigo and Adelaide Bank. He emphasized nCino's role as a preferred partner for forward-thinking banks worldwide, highlighting their established success in aiding banks to scale efficiently, enhance customer experiences, and drive rapid innovation. This strategic move aligns with the bank's comprehensive objective of simplifying its operational processes, optimizing customer as well as employee experiences, and accelerating its growth trajectory. Mark Bernhardi also expressed excitement about collaborating with the Bendigo and Adelaide Bank team as they progress in their transformation journey to streamline operations and foster a seamless experience for customers and staff. About Bendigo and Adelaide Bank Bendigo and Adelaide Bank is one of Australia's prominent financial institutions, with a dedicated workforce of over 7,000 professionals committed to serving a diverse customer base exceeding 2 million. The bank's vision is to secure its position as the preferred banking partner in Australia, actively contributing to the well-being of both its customers and the communities it serves. About nCino nCino leads the global cloud banking industry with its singular software-as-a-service platform. This platform empowers financial institutions to serve various customer segments, modernize their operations, streamline client onboarding, optimize loan processes, and expedite account openings. nCino's innovative approach, strong reputation, and swift operations have fostered partnerships with over 1,850 financial service providers worldwide.

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Dragonfly Financial Technologies Adds FedNow Payments to Digital Composable Banking Solution

PR Newswire | October 25, 2023

Dragonfly Financial Technologies Corp., a digital banking and treasury management FinTech, today launched FedNow Payments, which gives banks the ability to use the recently deployed FedNowÒ Service. Launched in late July 2023, the FedNow Service is a new instant payment infrastructure developed by the Federal Reserve that allows financial institutions of every size across the U.S. to provide safe and efficient instant payment services. Dragonfly's FedNow Payments is a standalone solution that can be added to any bank's digital offering. Dragonfly's FedNow Payments enables instant, 24/7/365 payments, which permits faster payroll processing, more intuitive bill payments, improved cash flow improving reconciliation, cash forecasting and liquidity management and enhanced overall transaction efficiency. The solution will be interoperable with existing payment systems, enabling seamless integration with various digital banking platforms and financial service providers. Real-time payments are forecasted to facilitate additional economic output to the tune of $173 billion in formal GDP, as well as forecasted to drive $184 billion in aggregated net savings for consumers and businesses. The FedNow Service is set to transform the current payment ecosystem. As we continue to expand our digital composable banking platform, we know it's of critical importance to have the latest payment solutions available for our customers. said Jim Gillespie, Chief Product Officer at Dragonfly Financial Technologies Corp. Our FedNow Payments enables banks to provide their customers with real-time, flexible payments that are secure and scalable, and we're excited to offer this new payment option to banks that are making the jump to the FedNow Service. Dragonfly's FedNow Payments will also be added to its industry-leading Universal Online Banking platform - the only composable banking platform on the market purpose-built for today's digital and embedded business banking needs. Because the Dragonfly platform is designed for ultimate flexibility, agility and ease of use, customers can choose the implementation option best suited for the needs and size of the bank and their corporate clients. FedNow Payments is a payments option available in each composable banking deployment: Dragonfly Digital, Dragonfly as a Service and Dragonfly Embedded Banking. About Dragonfly Financial Technologies Corp. Dragonfly Financial Technologies is a banking-as-a-service FinTech powering innovative digital customer experiences for commercial banking institutions. Dragonfly Commercial Banking Platform unites internal banking systems and unlocks their collective value, enabling banks to provide a superior customer experience and introduce new services with speed and ease. And with the industry's largest portfolio of APIs, the Dragonfly platform connects seamlessly to the world's most popular FinTech applications. Commercial banking customers worldwide – including top-10 banks in the US and Asia – rely on Dragonfly to initiate and collect payments and manage daily financial operations for their corporate clients. For more information, visit www.dragonflyft.com.

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Digital Banking

Glia's Digital Interaction Solutions Now Available within Lumin's Digital Banking Platform via New Partnership

PR Newswire | October 17, 2023

Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automated self-service on a single platform, has partnered with Lumin Digital, the leader in cloud-native digital banking solutions, to streamline digital-first member service. Glia's DCS capabilities are now integrated into Lumin's online banking platform, enabling quicker, effortless member support. Lumin Digital, a cloud-native digital banking platform, elevates financial institutions' user experiences to match larger institutions and deliver the modern banking experiences that today's users expect. With a focus on service, user experience, safety, and security through advanced automation, Lumin Digital enhances engagement by offering personalized recommendations in spending insights, financial advice, fraud alerts, and savings goals. Lumin enables banks and credit unions to provide real-time updates and value-added features supported by a dedicated team of industry experts, designers, and developers. Pre-integration of the Glia Interaction Platform within Lumin's digital banking offering enables a seamless digital-first customer experience across all channels—SMS, chat, voice and video—without breaking the digital connection. Online collaboration tools, including CoBrowsing, allow financial institutions to guide customers, improve satisfaction and build loyalty for banks and credit unions. At Lumin, we believe that technology should be built for, not to replace, the human connection, said Sean Weadock, Chief Product Officer at Lumin. Glia's robust service and support tools squarely align with that philosophy, enabling credit unions to leverage digital-first technology to maximize meaningful human conversations and reach quicker resolution. This partnership will empower banks and credit unions to deliver a unified approach to member service across all channels, boosting efficiency, revenue and loyalty. "The combined services of Lumin's digital banking platform and Glia allow Ascend to continually meet the ever-evolving needs of our members," said Matt Jernigan, President and CEO at Ascend Federal Credit Union. "Through this partnership, our members can seamlessly manage their funds and monitor their overall financial health using secure, reliable, and innovative technology." The integration within Lumin's online banking platform overcomes silos and fragmented solutions, providing a frictionless experience for members, agents and managers. Members benefit from real-time guidance, accelerated interactions and improved satisfaction. Glia and Lumin already have 15 mutual credit union clients. "We live in an always-on world where interactions are expected to happen on screen, on demand and on point," said Steve Kaish, SVP of Alliances at Glia. "Our commitment to delivering the right interaction at the right time aligns with Lumin's dedication to delivering exceptional member experiences, and we are excited to provide credit unions with the tools needed to optimize their member interaction strategies for today and beyond." Glia and Lumin will be at the Jack Henry Connect conference next week. See Glia at booth 1009 and Lumin at booth 333. About Lumin Digital Lumin Digital is a fintech company specializing in digital banking solutions. Through a fundamentally different approach to technology, service, and people, the company provides financial institutions with a best-in-class, cloud-native platform that drives consumer adoption, engagement, and growth. For more information, visit lumindigital.com. About Glia Glia redefines how businesses interact with customers. The Glia Interaction Platform unifies Digital Customer Service (DCS), traditional call center, and automation with a ChannelLess™ Architecture, empowering businesses to create the ideal mix of interactions and adapt on demand. The ability to easily shift volume between channels drives revenue, efficiency, and loyalty at the same time. Glia has partnered with over 450 banks, credit unions, insurance companies and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company and a Great Place to Work for a third year in a row, the company has raised over $150 million in funding from top investors and was recently valued at over $1B by top tier investors. To learn more visit glia.com.

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Digital Banking

Bendigo and Adelaide Bank Picks nCino to Enhance Business Banking

nCino, Inc. | September 22, 2023

nCino, Inc. officially revealed that Bendigo and Adelaide Bank, a prominent Australian financial institution, has chosen nCino as its partner to streamline and elevate business banking operations. Adam Rowse, Chief Customer Success Officer for Business Bank and Agribusiness at Bendigo and Adelaide Bank, stated, We are pleased to partner with nCino as we step up our efforts to simplify our business. Our goal is to deliver our customers and staff with best-in-class user experience and to streamline our operations so that we can move at pace while delivering sustainable growth. [Source – Globe Newswire] Integrating nCino into Bendigo and Adelaide Bank's operations will harness the power of intelligent automation and process optimization, resulting in faster decision-making and allowing bankers to allocate more time to nurturing customer relationships. Mark Bernhardi, Managing Director of Australia and New Zealand at nCino expressed enthusiasm about the partnership with Bendigo and Adelaide Bank. He emphasized nCino's role as a preferred partner for forward-thinking banks worldwide, highlighting their established success in aiding banks to scale efficiently, enhance customer experiences, and drive rapid innovation. This strategic move aligns with the bank's comprehensive objective of simplifying its operational processes, optimizing customer as well as employee experiences, and accelerating its growth trajectory. Mark Bernhardi also expressed excitement about collaborating with the Bendigo and Adelaide Bank team as they progress in their transformation journey to streamline operations and foster a seamless experience for customers and staff. About Bendigo and Adelaide Bank Bendigo and Adelaide Bank is one of Australia's prominent financial institutions, with a dedicated workforce of over 7,000 professionals committed to serving a diverse customer base exceeding 2 million. The bank's vision is to secure its position as the preferred banking partner in Australia, actively contributing to the well-being of both its customers and the communities it serves. About nCino nCino leads the global cloud banking industry with its singular software-as-a-service platform. This platform empowers financial institutions to serve various customer segments, modernize their operations, streamline client onboarding, optimize loan processes, and expedite account openings. nCino's innovative approach, strong reputation, and swift operations have fostered partnerships with over 1,850 financial service providers worldwide.

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