How Banks Should Use Buy Now Pay Later To Increase Their Customer Base

Talha Tamboli | October 7, 2021 | 217 views

The Buy Now Pay Later (BNPL) phenomenon is gaining momentum around the world. BNPL services give consumers who do not have access to credit the ability to purchase goods and services with no deposit and to pay for goods and services over time. However, while banks, consumer credit providers and alternative credit providers will benefit from BNPL services, they also introduce challenges for financial regulators, existing providers in related markets and banks themselves.

Banks need to make sure that they are ready for a new type of competition. Larger retail banks seem to have added BNPL business to their portfolio already. Smaller banks will be forced to enter the market, either by acquiring a BNPL provider or rolling up the sleeves internally. In any case, it’s time that banks get rid of their prejudices and get on board with this consumer-friendly innovation that will ultimately benefit them by providing an influx of new customers, at least in the long run.

For a complete understanding of buy now pay later, we should first look at the traditional financing models that banks and fintechs use to lend credits. These financing technique is known as point-of-sale or POS. Let’s take a look on POS below.

 

How POS (Point-of-sale) Financing services work:

Traditional POS financing is a model that has been around for decades. Most consumers are familiar with its most basic form: pay now, pay later. With POS financing, a customer signs up for credit to buy a product, typically for a portion of its full price. Some POS financing programs require no down payment. Once the customer has made all payments, they become the owner of the goods.

POS financing works by financing the full price of the product, not a portion of the price. This means the customer pays the full purchase price of the item, plus interest. While POS financing has been popular for decades, it has faced some challenges. The payment model doesn't cater to customers who can't afford to pay the full purchase price upfront — these shoppers are often low-income or first-time-buyer customers. POS financing also requires shoppers to make large payments right away, which can be difficult for them.

“The banking “industry” is changing rapidly – almost on a daily basis. However, those changes are not affecting people as much as we may think, particularly the underserved and unbanked.”

-Steven Rosamilia, CEO at IMEX USA

How BNPL helps customers:

BNPL, or "buy now, pay later," payments enables customers to pay for their purchases over time, interest-free. BNPL payments don't appear on a customer's credit profile, so it doesn't affect their credit score. Here are some of the major points where BNPL helps customers:
  • BNPL payments give customers the ability to buy now and pay later without accruing interest. BNPL payments are typically not fixed and fluctuate based on a customer's ability to pay over time.
  • BNPL payments often appear in the form of layaway, credit extensions or installment loans.
  • BNPL payments may attract customers who want to own products but don't have the money upfront.
  • BNPL payments also work well for customers who want to spread out payments over time.


How BNPL is different than other POS lending services:

BNPL is an alternative payment technique offered by the payment service provider to businesses. Payment service providers use credit lines provided by banks and credit card companies to offer installment loans to customers.

Unlike conventional POS financing, BNPL focuses on consumers' ability to purchase a product rather than their ability to repay their loan. This is achieved by classifying consumers into different groups based on their creditworthiness and offering consumers an installment loan with payment periods that vary based on their creditworthiness. As a result, payment service providers use BNPL as a risk-based financing technique.

The payment service provider considers consumers' creditworthiness by classifying them into different consumer groups, such as "prime" consumers, "sub-prime" consumers, and "near-prime" consumers. These consumer groups are similar to credit profiles used by conventional credit card companies. With BNPL, businesses can request a payment profile classification from their business service provider.

The payment profile classification determines the installment loan payment schedule that the consumer receives. Businesses can request a payment profile classification from their business service provider. The payment profile classification determines the installment loan payment schedule that the consumer receives.

For checking your credit-worthiness before lending you BNPL, service providers may check consumer’s payment history, income, job stability, and other major factors. The financial service provider then use these factors to determine the installment loan payment schedule that the consumer receives.


What features BNPL brings to the table for Merchants:

Buy Now Pay Later is a new way to process payments. It's for young adults with shaky credit. The option lets merchants accept credit or debit cards but defer the payments.
It lets merchants offer customers a low payment schedule, typically 6 to 24 months. But it's different than payment plans. With BNPL, there's no interest, no hidden fees, and no penalties for not paying all at once.

BNPL works with all credit cards, not just Visa or MasterCard, and payments are processed securely through Authorized pages. BNPL increases conversion and sales by 20% for merchants while boosting average order value by 60%.

For customers, BNPL gives them access to the credit they otherwise wouldn't have. And for merchants, BNPL means more conversions, more sales and more repeat customers. BNPL is offered by a handful of digital storefronts, including Best Buy, Kohl's, and Walmart. But it's a new way of doing business that allows both parties to benefit from the deal (compared to 2.5 percent for a credit card transaction).


Why should Financial Institutions accept BNPL:

Amazon's Buy Now Pay Later (BNPL) program is both a blessing and a curse for retailers — a blessing as it offers them a way to boost sales by attracting shoppers who are price sensitive, and a curse because it threatens to erode bank's main business.

Amazon's BNPL program has only been around for two years, but it has already become a crucial part of the site's business model. The program gives people the option to buy products on Amazon with deferred payment terms. Customers purchase the product, but they aren't charged to agree to a 90-day payment plan until later.

While that's far less than the average credit card payment period — 25% of Americans carry credit card debt — BNPL has become popular enough with Amazon shoppers that it has shrunk Amazon's average purchase amount by $7.77, according to one report. That's a significant hit.

Amazon's BNPL program may be taking Amazon's main business, online sales, down a notch, but the banks that have issued BNPL cards aren't worried.

That's because BNPL cards, like credit cards, are financing. And financing today looks different than financing did even five years ago. Many consumers, especially Gen Z, prefer to buy with credit and postpone payments.

This shift in consumer preferences has major implications for banks. Banks issued financing to safe, creditworthy customers who wanted to buy now and pay later when credit cards were first introduced. But bank lending practices have changed over the years, and today many consumers use credit cards to finance products they might otherwise buy with cash.


How can Banks integrate BNPL in their lending services

BNPL is a fast-growing segment of the lending market. In 2015, BNPL made up 15.2% of all consumer credit originations and grew to $12.1 billion, according to the Federal Reserve Bank of New York.

BNPL's share grew from 8.4% in 2014 to 14.7% in 2015, according to Experian. A BNPL strategy allows banks to ride the wave of increased consumer debt by managing their balance sheet more aggressively. This helps stabilize revenues and boosts the profitability of loans as banks can charge higher interest rates.

While BNPL loans often come with hefty price tags, lenders can minimize their losses by structuring BNPL loans as an asset purchase rather than a loan sale. First, banks have to make sure they can fund the loans, either with their balance sheet or with funding from a non-bank lender. Second, banks have to decide whether the loan will be purchased directly or indirectly.

Cross River Bank is currently riding the BNPL trend with this model by providing Affirm with funding capacity. The model is safe as BNPL firms often purchase those loans after origination, but it also caps the potential gains banks can earn as the fee is often a small percentage of the total origination.

How can banks initiate marketing their buy now pay later services?

First, banks need to be agile and go after merchants that already have relationships with customers. Fintechs, on the other hand, must convince merchants that their service, regardless of its costs, is worth paying.

There are obviously some similarities. Both must win over merchants. But they also have different advantages. Fintechs don't have existing relationships or established customer bases, so they must build both from scratch.

Fintechs, however, have an advantage over banks in that they have the technology. In addition, fintechs can integrate their solutions into existing e-commerce systems, giving merchants an out-of-the-box, easy-to-deploy solution. This, in turn, makes fintech more attractive to merchants.

Fintechs can also target specific markets. For example, some banks sell online merchant accounts, but their service is often limited to larger merchants with more established distribution networks. Fintechs, on the other hand, can target smaller merchants, giving them an approach that's better suited to the needs of smaller businesses. Fintechs can also target specific niches. A fintech that targets small businesses, for example, could focus on those that sell high-priced goods online.

Fintechs don't have to build their distribution networks, either. Instead, they can use existing online channels like Amazon, eBay and Alibaba. Of course, fintechs can also sell directly to merchants, but this approach requires additional sales and marketing efforts.

Fintechs can also build their distribution networks. They can use a direct-to-consumer model, selling directly to their customers. This approach is best suited for fintech that is sells online merchant accounts and works for fintech that targets specific markets.


The Takeaway

BNPL programs have a critical role in financing trade and industry and financing small and medium-sized enterprises (SMEs). For this reason, BNPL programs should be an integral part of banks’ lending portfolios. Banks should optimize the utilization of BNPL programs.

At the same time, the regulatory framework for BNPL programs needs to be revised. The business models of BNPL programs should be standardized and standardized products should be available. At the same time, the regulatory framework for BNPL programs needs to be revised.


FAQs

What is buy now pay later?

Buy now pay later, as the name suggest, is an option Fintechs give you to purchase a product and pay for it after a certain amount of time. It works like a credit card payment, but it doesn’t charge you interest.

Does buy now pay later affect credit score?

No. Buy now pay later does not affect your credit score as long as you pay your dues timely. It is constructed in a way that you won’t have to worry about your credit score. However, banks may see your credit score before giving you BNPL service.

Why was I not eligible for buy now pay later?

Financial services or banks check your credit-worthiness before lending you the services of buy now pay later. They may check your payment history, income, job stability, etc. So before applying for BNPL, make sure you have a strong credit-worthiness.

What are the alternatives to buy now pay later?

You can use your credit card the same way as buy now pay later, but your interest-free days would only last till they bill you. You can also opt for interest free deals on purchases from e-commerce store.

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Now, let's examine digital transformation in the banking industry: 6.1 Authentic User Experience (UX) Banks must share genuine customer experiences to retain loyalty. To achieve this, they must embrace the latest trends, technologies, and well-designed UX. 6.2Blockchain Technology To improve customer satisfaction, banks must reduce the intermediaries between them and their customers. This can be accomplished through increased transparency using blockchain technology, enabling untrusted parties to agree on a shared database and eliminating the need for transaction intermediaries. 6.3 Personalized Technical Services Key points about the benefits of personalized services such as automation, AI, and cloud computing in the banking industry: Automation minimizes human intervention and reduces errors, resulting in faster and more efficient service. AI helps banks predict outcomes based on past data, such as identifying fraud and making customer recommendations. Cloud computing enables banks to adopt new business models and create secure applications that meet regulatory requirements. About 27% of Americans use an online-only bank. Of those at online-only banks, 88% reported they are satisfied with the bank’s services. Meanwhile, only 66% of consumers using traditional banks report being satisfied with them. (Source: Bankrate) 7. Digital Banking Platforms Reaching Out to SMBs Digital banking platforms have revolutionized business operations by providing enhanced convenience and adaptability. Fintech firms have customized their platforms to meet the unique needs of small and medium-sized businesses (SMBs), offering mobile apps that facilitate financial management, transaction processing, and access to a range of financial tools and services at all times and from any location. The following is a list of notable digital banking applications that have garnered significant popularity over time: Betterment: It is an online financial advisor that offers personalized, fiduciary advice for retirement planning, building wealth, and achieving financial goals. By utilizing advanced algorithms and technology, it offers automated investment services that are tailored to each client's unique investment objectives and risk tolerance. The platform offers a diverse range of investment options, low fees, tax-efficient investing, and access to financial advisors. Betterment's mission is to make investing accessible and affordable to everyone, with a user-friendly online platform that is easy to use and offers high-quality investment advice. Mercury: It is a startup-focused banking platform that provides a comprehensive range of financial services tailored to companies of any size or stage. The platform offers free checking and savings accounts, debit and credit cards, domestic and international wire transfers, treasury and venture debt, and other essential financial products, all with an intuitive user experience. In addition to its suite of banking services, Mercury also provides vibrant community programs that offer founders the resources, advice, and connections needed to build successful companies. Bluevine: It is a financial technology company that specializes in providing working capital financing solutions tailored to small and medium-sized businesses (SMBs) in the United States. With a suite of financing products, including invoice factoring, lines of credit, and term loans, Bluevine enables SMBs to secure the necessary funding to drive growth and expansion. The company's platform is designed to facilitate a seamless lending experience, with streamlined applications and fast approvals that can be completed in as little as 10 minutes. Novo: New York-based fintech firm, Novo offers digital banking services to small businesses in the United States. Its suite of products includes mobile check deposit, online bill pay, and debit card issuance for employees. The company has also integrated with popular small business software tools such as QuickBooks and Xero, providing businesses with greater financial management capabilities. Relay: Relay is an online banking and money management platform dedicated to giving America's small businesses the tools they need to grow and gain visibility into their finances. The company recognizes that traditional banking services often underserve small businesses. As a result, it has built a platform that gives entrepreneurs the power to control their cash flow by giving them a clear picture of their income and expenses. 8. Future Aspects of Digital Banking Solutions As technology continues to advance, the traditional banking system is expected to undergo significant changes in the coming decades, with neobanks rapidly gaining popularity among tech-savvy customers for their personalized services. These digital fintech companies, often referred to as 'challenger banks', operate without physical branches and offer a range of attractive services, blurring the line between traditional banking and financial systems. As a result, retail banks may adopt an omnichannel approach and leverage the robust infrastructure of fintech enterprises to enhance the customer experience.

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Why Payments-as-a-Service is the first choice for FIs

Article | February 11, 2020

The pace of change within the global payment’s technology space is still at full speed with no sign of slowing down. While traditional incumbents have until recently taken comfort in their size and decades of dominance, new digital-only challenger banks are ramping up and making a huge impact on the global financial landscape.

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Spotlight

JHL Capital Group LLC

JHL Capital Group is a registered investment adviser founded in 2006. Our goal is to deliver superior risk-adjusted investment returns to our partners. Our partners include high net worth individuals, endowments, foundations, pensions, sovereign wealth funds and other institutional investors. We invest alongside our partners. Our team of professionals has global financial markets experience across all asset classes. We foster a culture of operational excellence, transparency and compliance.

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CORE BANKING, DIGITAL BANKING

Hanover Bank Opens Business Banking Center in Hauppauge, Long Island

Globenewswire | May 23, 2023

Hanover Bancorp, Inc. (Nasdaq: HNVR) (the "Company"), parent company of Hanover Community Bank (the “Bank”), announced today that it expanded the Company’s geographic footprint with the opening of its ninth location at 410 Motor Parkway, Hauppauge, New York. “This is an important milestone for us. We are thrilled to be a part of Suffolk County and look forward to serving the banking needs of so many vibrant businesses and residents through our commercial, municipal, and retail banking products and services,” said Michael P. Puorro, Chairman & Chief Executive Officer. “The recent unrest and robust consolidation activity within our industry has created substantial voids in the quality and level of service available to many businesses, and we are eager to bring our banking solutions and highly personalized service to eastern Long Island. We are confident there is enormous growth potential in this vital and underserved market, and we will capitalize on these opportunities. As a financially strong and stable institution, we expect to create value for all our stakeholders by supporting our clients, becoming an integral part of this economic hub, and growing together with our clients.” Hanover Community Bank is a premier financial institution that treats its clients’ needs as the first priority. Our state-of-the-art Hauppauge location will support a full range of online and in-person banking solutions, with a focus on serving the unique needs of small to medium-sized businesses and consumers throughout the region. “We are hiring locally and are so proud to be working with the incredibly talented workforce that exists in the area. We look forward to supporting the many families as well as the countless thriving commercial and small businesses that call this area home” said Mac Wilcox, President. “Our relationship-based philosophy of banking is the cornerstone of our commitment to serve Suffolk County and assist our clients in reaching their financial goals.” With our dedicated team of local professionals already working with clients in and around Hauppauge, we are seeing strong demand for our deposit and lending solutions and are excited about our continued growth throughout Suffolk County. “Customer enthusiasm for Hanover Bank’s expansion in Suffolk County has been extremely positive, and we look forward to building on this momentum as we grow with our expanding customer base,” concluded Mr. Puorro. About Hanover Community Bank and Hanover Bancorp, Inc. Hanover Bancorp, Inc. (NASDAQ: HNVR), is a bank holding company for Hanover Community Bank, a community commercial bank focusing on highly personalized and efficient services and products responsive to client needs. Management and the Board of Directors are comprised of a select group of successful local businesspeople who are committed to the success of the Bank by knowing and understanding the metro-New York area’s financial needs and opportunities. Backed by state-of-the-art technology, Hanover offers a full range of financial services. Hanover employs a complete suite of consumer, commercial, and municipal banking products, and services, including multi-family and commercial mortgages, residential loans, business loans and lines of credit. Hanover also offers its customers access to 24-hour ATM service with no fees attached, free checking with interest, telephone banking, advanced technologies in mobile and internet banking for our consumer and business customers, safe deposit boxes and much more. The Company’s corporate administrative office is located in Mineola, New York where it also operates a full-service branch office along with additional branch locations in Garden City Park, Hauppauge, Forest Hills, Flushing, Sunset Park, Rockefeller Center and Chinatown, New York, and Freehold, New Jersey.

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FINANCIAL MANAGEMENT, WEALTH MANAGEMENT

Tactive Advisors selects FamilyWealth™ Platform

Globenewswire | May 22, 2023

FinTech Automation (“FTA”) announced today that Tactive Advisors has licensed FTA’s UniFi core banking and WealthTech applications that will be used as the technology infrastructure for the Tactive WealthTech Platform. The partnership enables Tactive to further develop their technology strategy of a unified wealth management platform to include insurance, banking, and alternative solutions that offers a holistic financial services platform to its financial advisor partners and their clients. The FinTech Automation Infrastructure-as-a-Service will be the foundation of the Tactive Platform to assist their advisors truly compete in a financial services market increasingly dominated by larger financial institutions. David Joon Park, Founder and CEO of FinTech Automation said, “Independent financial advisors have always done a good job of offering high-touch service to their clients but have been incapable of offering a combined banking and wealth management solution while maintaining their ability to remain independent. With the Tactive platform, it will create a formidable holistic financial services platform their advisors can harness to offer truly unbiased financial solutions to solve client needs.” Joe Gissy, Founder and CEO of Tactive, added, “The Tactive Platform was specifically designed to support advisors through a comprehensive tech stack enabling them to scale their business, and by incorporating FinTech Automation’s Infrastructure-as-a-Service, we will continue to disrupt the current financial advisory space and lead in the new evolution in WealthTech.” About FinTech Automation FinTech Automation is a Dallas-based Fintech as-a-Service and Infrastructure as-a-Service platform that enables digital transformation for financial institutions. The Platform consists of FTA’s proprietary UniFi Banking, Trust, and Wealth Management core, UniFi 13 micro-service-based applications, AccelerationCloud middleware application, ModernRails payments network for card issuance, payments, deposits, and payments gateway, and FamilyWealth our suite of WealthTech applications. The FinTech Automation Platform is uniquely built for banks, FinTechs, and financial institutions offering bank sponsorship, Banking as-a-Service (BaaS), AdviserTech, and embedded finance. About Tactive Founded in 2021, Strategy Marketplace, dba Tactive, is an SEC-Registered Investment Advisor (RIA) with an award-winning WealthTech platform. Its mission is to level the financial playing field by giving advisors an integrated comprehensive financial service platform to serve their clients individual and business needs. Tactive was named winner of the WealthManagement.com Industry Awards for Outstanding Achievement in Digital Advisors in the “Robo” category. They were also named to the 2023 WealthTech Top 100 and nominated in 2022 for top TAMP platform from the Wealth Management Industry Awards.

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FINANCIAL MANAGEMENT, DIGITAL BANKING

Abrigo unveils new AI-driven banking intelligence capabilities at ThinkBIG conference

PRnewswire | May 17, 2023

Abrigo, a leading provider of growth and risk management software for U.S. banks and credit unions, recently announced significant improvements to Abrigo Connect, the company's banking intelligence solution. Abrigo Connect now includes new artificial intelligence (AI) capabilities for ease of use and new role-based products to help leaders make strategic and operational decisions. The functionality was revealed at Abrigo's ThinkBIG conference in Miami last week, where 600 attendees convened for thought leadership and Abrigo product innovation. Introduced in 2020, the Abrigo Connect platform curates relevant information to quickly deliver intuitive and actionable dashboards across lending, credit risk, financial crime management, enterprise risk, and banking operations. These dashboards give financial leaders insights into institutional performance, opportunities for growth, and employee efficiency. "Banking leaders have to do more with less given the economy, and they need real-time information to optimize decisions around resources, loan growth, and risks. Abrigo Connect can close that information gap quickly, without months' long implementations or complex data stacks," explained Ravi Nemalikanti, Abrigo Chief Technology Officer. Abrigo Connect features a new user interface powered by ThoughtSpot Everywhere. It uses AI, GPT-3.5, and natural language search capabilities so bankers can find their data using the words they speak everyday – improving the speed and quality of results. "Companies that are building their businesses on data, both internally and in their offerings for customers, will realize unprecedented competitive advantages. It makes us immensely proud to be empowering a global community of data-driven companies, like Abrigo, that are using ThoughtSpot to build sticky products that deliver business impact and extend analytics to their customers that deliver a modern data experience," said Sumeet Arora, Chief Development Officer at ThoughtSpot. "Abrigo is driving innovation in the banking sector with AI-Powered analytics, and we're thrilled to be an innovation partner in differentiating their platform with a bespoke analytics experience and in delighting their end users." Abrigo supports 2,400 financial institutions through lending, portfolio risk, and financial crime management automation. Leveraging its customer network, the company has built a proprietary database of banking data for exclusive benchmarking within Abrigo Connect. While many financial institutions grapple with a talent shortage, they may also struggle to source or fund an in-house data science team. Similarly, many community institutions lack resources dedicated to data warehousing to power general business intelligence systems. Abrigo Connect uses information already flowing through the Abrigo Platform to sidestep lengthy, expensive data integration projects and yield immediate access to curated data. Later this year, Abrigo will also integrate additional data sources for richer analysis. The Abrigo Platform, including Connect, provides unlimited user access, allowing financial institutions to add users as their usage of data analytics expands. Bankers can have confidence in the security and expediency of data flows through Abrigo, knowing the company has integrated to more than 50 unique core systems across thousands of successful technology implementations. About Abrigo Abrigo is a leading provider of compliance, credit risk, lending, and asset/liability management solutions and services that help financial institutions thrive. Abrigo accelerates growth, increases client efficiency, and improves customer experience with an easy-to-use and expansive platform. We ensure customer success with our award-winning client service team, advisory expertise, and innovative technology. With a network of 2,400+ FIs, Abrigo offers unique opportunities for insightful peer benchmarks and best practices. Visit abrigo.com to learn more.

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CORE BANKING, DIGITAL BANKING

Hanover Bank Opens Business Banking Center in Hauppauge, Long Island

Globenewswire | May 23, 2023

Hanover Bancorp, Inc. (Nasdaq: HNVR) (the "Company"), parent company of Hanover Community Bank (the “Bank”), announced today that it expanded the Company’s geographic footprint with the opening of its ninth location at 410 Motor Parkway, Hauppauge, New York. “This is an important milestone for us. We are thrilled to be a part of Suffolk County and look forward to serving the banking needs of so many vibrant businesses and residents through our commercial, municipal, and retail banking products and services,” said Michael P. Puorro, Chairman & Chief Executive Officer. “The recent unrest and robust consolidation activity within our industry has created substantial voids in the quality and level of service available to many businesses, and we are eager to bring our banking solutions and highly personalized service to eastern Long Island. We are confident there is enormous growth potential in this vital and underserved market, and we will capitalize on these opportunities. As a financially strong and stable institution, we expect to create value for all our stakeholders by supporting our clients, becoming an integral part of this economic hub, and growing together with our clients.” Hanover Community Bank is a premier financial institution that treats its clients’ needs as the first priority. Our state-of-the-art Hauppauge location will support a full range of online and in-person banking solutions, with a focus on serving the unique needs of small to medium-sized businesses and consumers throughout the region. “We are hiring locally and are so proud to be working with the incredibly talented workforce that exists in the area. We look forward to supporting the many families as well as the countless thriving commercial and small businesses that call this area home” said Mac Wilcox, President. “Our relationship-based philosophy of banking is the cornerstone of our commitment to serve Suffolk County and assist our clients in reaching their financial goals.” With our dedicated team of local professionals already working with clients in and around Hauppauge, we are seeing strong demand for our deposit and lending solutions and are excited about our continued growth throughout Suffolk County. “Customer enthusiasm for Hanover Bank’s expansion in Suffolk County has been extremely positive, and we look forward to building on this momentum as we grow with our expanding customer base,” concluded Mr. Puorro. About Hanover Community Bank and Hanover Bancorp, Inc. Hanover Bancorp, Inc. (NASDAQ: HNVR), is a bank holding company for Hanover Community Bank, a community commercial bank focusing on highly personalized and efficient services and products responsive to client needs. Management and the Board of Directors are comprised of a select group of successful local businesspeople who are committed to the success of the Bank by knowing and understanding the metro-New York area’s financial needs and opportunities. Backed by state-of-the-art technology, Hanover offers a full range of financial services. Hanover employs a complete suite of consumer, commercial, and municipal banking products, and services, including multi-family and commercial mortgages, residential loans, business loans and lines of credit. Hanover also offers its customers access to 24-hour ATM service with no fees attached, free checking with interest, telephone banking, advanced technologies in mobile and internet banking for our consumer and business customers, safe deposit boxes and much more. The Company’s corporate administrative office is located in Mineola, New York where it also operates a full-service branch office along with additional branch locations in Garden City Park, Hauppauge, Forest Hills, Flushing, Sunset Park, Rockefeller Center and Chinatown, New York, and Freehold, New Jersey.

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FINANCIAL MANAGEMENT, WEALTH MANAGEMENT

Tactive Advisors selects FamilyWealth™ Platform

Globenewswire | May 22, 2023

FinTech Automation (“FTA”) announced today that Tactive Advisors has licensed FTA’s UniFi core banking and WealthTech applications that will be used as the technology infrastructure for the Tactive WealthTech Platform. The partnership enables Tactive to further develop their technology strategy of a unified wealth management platform to include insurance, banking, and alternative solutions that offers a holistic financial services platform to its financial advisor partners and their clients. The FinTech Automation Infrastructure-as-a-Service will be the foundation of the Tactive Platform to assist their advisors truly compete in a financial services market increasingly dominated by larger financial institutions. David Joon Park, Founder and CEO of FinTech Automation said, “Independent financial advisors have always done a good job of offering high-touch service to their clients but have been incapable of offering a combined banking and wealth management solution while maintaining their ability to remain independent. With the Tactive platform, it will create a formidable holistic financial services platform their advisors can harness to offer truly unbiased financial solutions to solve client needs.” Joe Gissy, Founder and CEO of Tactive, added, “The Tactive Platform was specifically designed to support advisors through a comprehensive tech stack enabling them to scale their business, and by incorporating FinTech Automation’s Infrastructure-as-a-Service, we will continue to disrupt the current financial advisory space and lead in the new evolution in WealthTech.” About FinTech Automation FinTech Automation is a Dallas-based Fintech as-a-Service and Infrastructure as-a-Service platform that enables digital transformation for financial institutions. The Platform consists of FTA’s proprietary UniFi Banking, Trust, and Wealth Management core, UniFi 13 micro-service-based applications, AccelerationCloud middleware application, ModernRails payments network for card issuance, payments, deposits, and payments gateway, and FamilyWealth our suite of WealthTech applications. The FinTech Automation Platform is uniquely built for banks, FinTechs, and financial institutions offering bank sponsorship, Banking as-a-Service (BaaS), AdviserTech, and embedded finance. About Tactive Founded in 2021, Strategy Marketplace, dba Tactive, is an SEC-Registered Investment Advisor (RIA) with an award-winning WealthTech platform. Its mission is to level the financial playing field by giving advisors an integrated comprehensive financial service platform to serve their clients individual and business needs. Tactive was named winner of the WealthManagement.com Industry Awards for Outstanding Achievement in Digital Advisors in the “Robo” category. They were also named to the 2023 WealthTech Top 100 and nominated in 2022 for top TAMP platform from the Wealth Management Industry Awards.

Read More

FINANCIAL MANAGEMENT, DIGITAL BANKING

Abrigo unveils new AI-driven banking intelligence capabilities at ThinkBIG conference

PRnewswire | May 17, 2023

Abrigo, a leading provider of growth and risk management software for U.S. banks and credit unions, recently announced significant improvements to Abrigo Connect, the company's banking intelligence solution. Abrigo Connect now includes new artificial intelligence (AI) capabilities for ease of use and new role-based products to help leaders make strategic and operational decisions. The functionality was revealed at Abrigo's ThinkBIG conference in Miami last week, where 600 attendees convened for thought leadership and Abrigo product innovation. Introduced in 2020, the Abrigo Connect platform curates relevant information to quickly deliver intuitive and actionable dashboards across lending, credit risk, financial crime management, enterprise risk, and banking operations. These dashboards give financial leaders insights into institutional performance, opportunities for growth, and employee efficiency. "Banking leaders have to do more with less given the economy, and they need real-time information to optimize decisions around resources, loan growth, and risks. Abrigo Connect can close that information gap quickly, without months' long implementations or complex data stacks," explained Ravi Nemalikanti, Abrigo Chief Technology Officer. Abrigo Connect features a new user interface powered by ThoughtSpot Everywhere. It uses AI, GPT-3.5, and natural language search capabilities so bankers can find their data using the words they speak everyday – improving the speed and quality of results. "Companies that are building their businesses on data, both internally and in their offerings for customers, will realize unprecedented competitive advantages. It makes us immensely proud to be empowering a global community of data-driven companies, like Abrigo, that are using ThoughtSpot to build sticky products that deliver business impact and extend analytics to their customers that deliver a modern data experience," said Sumeet Arora, Chief Development Officer at ThoughtSpot. "Abrigo is driving innovation in the banking sector with AI-Powered analytics, and we're thrilled to be an innovation partner in differentiating their platform with a bespoke analytics experience and in delighting their end users." Abrigo supports 2,400 financial institutions through lending, portfolio risk, and financial crime management automation. Leveraging its customer network, the company has built a proprietary database of banking data for exclusive benchmarking within Abrigo Connect. While many financial institutions grapple with a talent shortage, they may also struggle to source or fund an in-house data science team. Similarly, many community institutions lack resources dedicated to data warehousing to power general business intelligence systems. Abrigo Connect uses information already flowing through the Abrigo Platform to sidestep lengthy, expensive data integration projects and yield immediate access to curated data. Later this year, Abrigo will also integrate additional data sources for richer analysis. The Abrigo Platform, including Connect, provides unlimited user access, allowing financial institutions to add users as their usage of data analytics expands. Bankers can have confidence in the security and expediency of data flows through Abrigo, knowing the company has integrated to more than 50 unique core systems across thousands of successful technology implementations. About Abrigo Abrigo is a leading provider of compliance, credit risk, lending, and asset/liability management solutions and services that help financial institutions thrive. Abrigo accelerates growth, increases client efficiency, and improves customer experience with an easy-to-use and expansive platform. We ensure customer success with our award-winning client service team, advisory expertise, and innovative technology. With a network of 2,400+ FIs, Abrigo offers unique opportunities for insightful peer benchmarks and best practices. Visit abrigo.com to learn more.

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