Five Steps to Transform the Banking Customer Experience

| April 26, 2018

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Palpable and consequential shifts in digital, mobile, cloud, data and analytics technologies are reshaping customer expectations and driving customers to demand ever higher levels of service and value. In fact, a recent study showed that 65% of customers use online channels, not primarily for price advantages, but for convenience, speed, quality of information provided, and access to a broader range of choices. With customers prioritizing experiences over products, banks need to take a proactive approach to optimize customer interactions.

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HDFC ERGO General Insurance

HDFC ERGO General Insurance Company Limited is a 51:49 joint venture between HDFC Limited, India’s premier Housing Finance Institution & ERGO International AG, the primary insurance entity of Munich Re Group

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Dangerous Intersection Ahead: Privacy and Banking Fintech

Article | March 9, 2020

Bankers in the fintech space are familiar with the FFIEC’s Guidance recommending multi-factor authentication for certain financial transactions. Multi-factor authentication, at least for “high risk” transactions, requires a combination of something you know, something you have and something you are. This last factor is often referred to as biometric information. While biometric authentication is making great strides around the globe, its adoption in American banking is not yet common and poses its own set of legal issues.

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How has Fintech helped with battling Covid-19?

Article | March 9, 2020

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Will COVID-19 Be the Final Straw for Cash and the Branch?

Article | March 9, 2020

There are two things that the COVID-19 crisis is teaching us. Be careful of what you touch. And be careful of who you are near. Neither one is a good message for the future of cash nor the bank branch, two staples of 20th century financial life whose demise analysts and prognosticators have been anticipating for decades. Could a global pandemic that forces society into “social distancing” prove to be the final straw that breaks the back of both our commitment to cash and what’s left of the bank branch?

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Core finance - taking a strategic approach to cloud

Article | March 9, 2020

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Spotlight

HDFC ERGO General Insurance

HDFC ERGO General Insurance Company Limited is a 51:49 joint venture between HDFC Limited, India’s premier Housing Finance Institution & ERGO International AG, the primary insurance entity of Munich Re Group

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