Delivering on the true meaning of 'open' banking in the context of customer experience

| January 15, 2019

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The battle is on: banks are searching for ways to sustain their revenue streams during an emergence of potentially more innovative entrants. The repercussions are widespread, reaching as far as here in Scandinavia.The Nordic region is experiencing a dramatic change in how banks perceive transparency. The traditional players are now ensuring customer experience is at the forefront of their mission statements.

Spotlight

Morses Club PLC

Morses Club is one of the UK’s leading home credit providers. We are a relationship-driven consumer finance provider, and our customers are at the heart of everything we do. We pride ourselves on our friendly personal service and putting our customers first. Our expertise are based on over 130 years’ of experience in the home credit industry, serving our customers across the UK and Northern Ireland. With a 97% monthly customer satisfaction rate our customers know that Morses Club is a name they can trust. Our Support Centre based in Birstall, Leeds, is the hub of Morses Club providing specialist support to our branch network and its Managers, and includes our IT, Business Change, Finance and Customer Care teams.

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In addition, there are challenges associated with changing from an existing model and overcoming internal resistance" } },{ "@type": "Question", "name": "What is the future of finance?", "acceptedAnswer": { "@type": "Answer", "text": "The future of finance is in changing the way companies raise money for new ventures and how financiers themselves manage their portfolios. Fundamental changes include using technology that helps investors access data and choose more suitable investments, better deals, and structures for companies that now seek to raise money from multiple sources rather than just raising an individual round." } },{ "@type": "Question", "name": "What are the top technologies for finance?", "acceptedAnswer": { "@type": "Answer", "text": "Technologies used in the financial services sector have become so integrated that it is difficult to understand their impact on a business or industry. Nevertheless, here are some of the emerging technologies that are in use right now: Hybrid Cloud Servers Blockchain Artificial Intelligence Robotic Process Automation Data Analytics Cybersecurity" } }] }

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Spotlight

Morses Club PLC

Morses Club is one of the UK’s leading home credit providers. We are a relationship-driven consumer finance provider, and our customers are at the heart of everything we do. We pride ourselves on our friendly personal service and putting our customers first. Our expertise are based on over 130 years’ of experience in the home credit industry, serving our customers across the UK and Northern Ireland. With a 97% monthly customer satisfaction rate our customers know that Morses Club is a name they can trust. Our Support Centre based in Birstall, Leeds, is the hub of Morses Club providing specialist support to our branch network and its Managers, and includes our IT, Business Change, Finance and Customer Care teams.

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