A Guide to Banking in the Metaverse: Part 1

Banking in the Metaverse
The next generation of banking technology is here, and it’s in the metaverse. The metaverse is a virtual space that allows users to go beyond the web browser to engage in or even share experiences. The metaverse is built using technologies like virtual reality (VR), augmented reality (AR), blockchain and more. Consider being able to shop at a store, or play a game, or interact with friends, or meet with your bank representative, all in the 3D and without leaving your home. Now that the future is here, financial institutions will need to prepare to enter the metaverse and reimagine how they cater to their customers online. According to the Financial Brand, more than 47% of bankers believe that by 2030, many customers will use AR/VR as a channel for transactions. The opportunity is now.

1 Benefits of Banking in the Metaverse

The most significant opportunity for banks is to capitalize on AR/VR to develop seamless consumer and employee experiences in the real-world. Some of the benefits include:

1.1 For Consumers

  • Providing consumers with the ability to check balances, pay bills, transfer money, and do business utilizing AR and VR channels is known as metaverse banking
  • Personalizing the banking experience by offering white glove service, tailored financial recommendations, investment planning and much more.

1.2 For Employees

  • Providing immersive learning opportunities in the secure, replicated settings of customers or integrating their remote staff in ways that foster engagement, learning, and a sense of belonging.
  • Equipping employees with the ability to underwrite loans using digital twins of a property instead of 2D photos and videos of the building.

2 How the Metaverse Will Impact Consumer Relationships?

Banks shouldn't think of just entering the metaverse, determining the conditions of interaction, and capitalizing on it in order to increase trust and foster engagement. Innovative financial institutions will need to establish open communication with their consumers so that they are aware of the goals and intents of the organizational brand. The value transfers between institutions and consumers are no longer viable since the dynamic is one of collaboration and not just a vendor buyer relationship. Banks will need to reorganize how they create value if they want to build and maintain trust.

3 Moving Forward

Many prominent financial institutions are riding the wave of metaverse banking. In the next part of this article, we will discuss organizations that are moving fast when it comes to adopting banking on the metaverse and how they are monetizing it.

Spotlight

Planful

Planful is the pioneer of financial performance management cloud software. The Planful platform, which helps businesses drive peak financial performance, is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful empowers finance, accounting, and business users to plan confidently, close faster, and report accurately. More than 1,300 customers, including 23andMe, Bose, Boston Red Sox, Five Guys, and Zappos, rely on Planful to accelerate cycle times, increase productivity, and improve accuracy. Planful is a private company backed by Vector Capital, a leading global private equity firm.

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Core Banking

Enhancing Business Dynamics with Top Order Management Software

Article | April 15, 2021

Read this article to learn about the top order management software, offering robust inventory management. Know how the key features of OMS enable smooth integration to enhance operational efficiency. Contents 1. Importance of Order Management Software 2. How Order Management Software Impacts Business Operations 3. Deciding on the Right Order Management Software 4. Best Order Management Software: Top 10 Picks 4.1 Freestyle Solutions 4.2 eFulfillment Service 4.3 Pepperi 4.4 Sellercloud 4.5 Webgility 4.6 Elemica 4.7 NewStore 4.8 Stord 4.9 Increff 4.10 Veeqo 5. Future Prospects 1. Importance of Order Management Software Order management is paramount for businesses as it impacts efficiency, accuracy, and visibility in order processing operations. The best order management software offers a comprehensive solution, acting as the central hub for managing the entire order lifecycle. It provides real-time status updates and seamless integration between inventory and orders, optimizing efficiency and accuracy. By utilizing intuitive analytics, top order management systems (OMS) enable companies to make informed, data-driven decisions, positioning them ahead of the competition. It streamlines operations, increases overall efficiency, and reduces lead time, allowing businesses to cope with multichannel sales, accurately fulfill orders, and forecast inventory levels effectively. 2. How Order Management Software Impacts Business Operations Integrating the best OMS software is a crucial step toward streamlining a business' order management. By automating and refining the order management process, an OMS acts as a catalyst for improving customer satisfaction, operational efficiency, and business expansion. This system underscores the primary benefits of order management software, emphasizing its fundamental role in enhancing operational performance: Order Tracking: An OMS offers a feature-rich solution for businesses. It facilitates comprehensive order tracking, from placement to delivery. This data can be leveraged to elevate customer service standards and identify areas for improvement in the order management protocol. Inventory Management: An OMS helps manage inventory levels adeptly, thus averting stockouts and backorders, which can trigger lost sales and dissatisfied customers. Order Fulfillment: An OMS expedites and ensures order fulfillment accuracy, thereby enhancing customer satisfaction levels and mitigating fulfillment costs. Returns Management: An OMS streamlines the return management process, leading to swift and efficient handling. This contributes to diminished return costs and heightened customer satisfaction. Beyond these advantages, order management software for business improves operations by facilitating: Foster Business Growth: By simplifying order and inventory management, an OMS frees up resources and time that can be redirected toward enhancing other business areas, such as marketing and sales. Enhance Customer Service: An OMS aids in mitigating customer frustration and fortifying loyalty by furnishing customers with real-time updates regarding their orders. 3. Deciding on the Right Order Management Software Selecting and implementing the best order management software requires a systematic approach. Each phase, from assessing business needs to securing stakeholder buy-in and leveraging vendor support, ensures a smooth transition and maximizes OMS benefits. Following is the step-by-step approach to enhance efficiency and growth opportunities: Assessing business needs and constraints ensures alignment with OMS selection Developing an implementation plan outlines objectives, resources, and contingencies Data migration and configuration facilitate seamless integration of systems Training equips staff with OMS functionalities and procedures Testing validates OMS functionality across various scenarios Go-live initiates live operations with the OMS for order processing Securing stakeholder buy-in fosters organizational support for OMS adoption Starting modestly and scaling allows for gradual expansion aligned with business growth Leveraging vendor support ensures smooth troubleshooting and system operation 4. Best Order Management Software: Top 10 Picks This list of top order management software is known for its innovative solutions that streamline business operations. Each company is highlighted for its unique approach to handling orders, from simplifying complex supply chains to integrating smart technology for efficiency improvements. Discover how these industry leaders can transform order management processes: 4.1 Freestyle Solutions Freestyle Solutions, previously known as Dydacomp, specializes in providing comprehensive order and inventory management solutions tailored to the needs of high-growth retailers and brands. Positioned as an affordable option for the mid-market, the company offers a robust framework for efficiently managing customer, order, and inventory processes. Freestyle enables businesses to gain a unified view of supply and demand across all sales channels, which is crucial for optimizing inventory levels and streamlining order fulfillment. The company's technology is available both as a cloud-based service and on-premise software, ensuring flexibility and scalability to meet its users' diverse needs. With over 25 years of industry experience, Freestyle Solutions has established itself as a trusted provider, enabling small to medium-sized businesses to enhance their eCommerce capabilities and automate critical back-office operations. 4.2 eFulfillment Service eFulfillment Service (EFS) is a recognized eCommerce fulfillment leader trusted by retailers for efficient inventory management and precise order execution. The company offers a web-based Fulfillment Control Panel, providing clients with visibility into their operations and supporting competitiveness in global markets. As a premier provider of fulfillment and warehousing services, EFS caters to small and mid-sized online sellers worldwide. Established in 2001, EFS has demonstrated reliability by offering a comprehensive suite of services that cover every aspect of the fulfillment process, from inventory storage to order processing and shipping. The company ensures these services are backed by strong guarantees, effectively streamlining logistics for online retailers and crowdfunding campaigns. 4.3 Pepperi Pepperi is renowned as a leading unified B2B commerce platform, catering to over 1,000 clients in over 65 countries. The platform offers a versatile suite of tools tailored for consumer goods manufacturers, distributors, and wholesalers to boost sales, streamline operations, and enhance operational efficiencies. Its key features include a customizable B2B eCommerce storefront, sales force automation, retail execution, route accounting (DSD), and an advanced trade promotion module. These components are designed to integrate seamlessly with existing ERP systems, payment gateways, and shipping solutions, ensuring robust connectivity and comprehensive data accessibility. Pepperi supports a web and native mobile B2B eCommerce application, streamlined order-taking via e-catalogs, a retail execution app, and route accounting apps, enabling efficient management of omnichannel operations across various customer touchpoints. 4.4 Sellercloud Sellercloud offers a comprehensive suite of tools to streamline e-commerce operations, including inventory and warehouse management, listing publications across various marketplaces, order processing, and shipping. This platform provides a centralized catalog system that syncs all product information, allowing for efficient multi-marketplace publishing and inventory control, tracking precise item location and preventing overselling. Sellercloud's extensive suite of over 300 integrations enhances online presence and diminishes reliance on any single channel, promoting sustained growth. Additionally, the platform automates time-consuming processes, facilitating a focus on more strategic activities. Custom features and plugins are tailored to specific business needs, enhancing functionality. Detailed reports on product performance and cost management are accessible through a single interface, aiding in business planning and oversight. 4.5 Webgility Webgility offers a robust, flexible ecommerce automation platform that integrates ecommerce channels with QuickBooks Online or Desktop, eliminating the hassle of IT expertise or coding. It simplifies the adoption of new sales channels and strategies, enhancing customer acquisition and sales volume. By automating data entry and system integration and eliminating the need for complex spreadsheets, Webgility significantly reduces the time and financial resources spent on accounting tasks. It consolidates all commerce applications, facilitates business expansion, and provides valuable insights to boost profitability. Acknowledged as a leading provider of advanced order management software solutions for SMBs, Webgility is trusted by over 5,000 businesses and is recognized as the premier QuickBooks connector for multichannel ecommerce businesses. The platform automates order posting, inventory tracking, and new product listings, saving businesses at least 10 hours weekly and allowing them to focus on growth. 4.6 Elemica Elemica facilitates supply chain digitization by creating essential connections regardless of technology, data format, or data integrity. With the integration of OmPrompt, Elemica's cloud platform has evolved into a full-service document automation hub, establishing EDI connections between manufacturers, retailers, customers, suppliers, and third-party providers. This platform streamlines manual document processing across order capture, creation, fulfillment, and settlement, enabling businesses to connect with any trading partner and digitize any document in any format. Elemica has been recognized as an 'innovator' for order management in the 2024 Hackett Group Digital World Class Matrix, highlighting its role in providing 360-degree visibility across the supply chain, enhancing shipment tracking, invoicing, and proof of delivery, thus ensuring comprehensive supply chain collaboration and significant returns on digitization investments. 4.7 NewStore NewStore offers a unified commerce platform tailored for global retail brands aiming to enhance their digital capabilities. Incorporating MACH principles, the platform features an innovative Omnichannel POS and Shopping App complete with order management, inventory control, clienteling, and loyalty programs. Retail leaders leverage NewStore's solutions to optimize store performance, elevate associate productivity, and deepen customer loyalty. By integrating physical and digital retail environments, NewStore helps brands lower customer acquisition costs, boost sales margins, and foster stronger customer relationships. Its advanced cloud-native architecture ensures rapid deployment and continuous feature enhancement. 4.8 Stord Stord is a prominent provider of omnichannel fulfillment services and technologies tailored for high-volume mid-market and enterprise brands. This includes an array of services like fulfillment, warehousing, and transportation, alongside innovative order management and warehouse management system software. The company aims to transform supply chains into significant competitive assets for brands, enabling them to increase sales, economize on costs, and enhance customer satisfaction. Features like rapid shipping, reliable delivery promises, and expanded market access catalyze revenue growth, while economies of scale and advanced software streamline operational costs and processes. Numerous direct-to-consumer and B2B companies leverage Stord's services to elevate their supply chain efficiency. 4.9 Increff Increff, a retail SaaS company, addresses complex inventory management and supply chain challenges within B2B and B2C sales channels. The company provides comprehensive merchandising and omnichannel inventory management solutions, serving over 700 global retail brands from more than 13 countries. Increff supports various industries, including fashion and apparel, footwear, electronics, healthcare as well as home and furnishing, delivering automated decision-making, process accuracy, sustainable retailing, and remarkable efficiency. With a workforce of over 300, including merchandising and technology experts in global offices, the company continues to expand and innovate, embodying its commitment to extraordinary efficiency and agility in the supply chain ecosystem. 4.10 Veeqo Veeqo offers comprehensive, cost-free shipping management software that streamlines the fulfillment process with automation and powerful tools. This platform provides immediate access to the lowest shipping rates without negotiating or setting shipping volumes. Features include automatic rate selection that chooses the most economical label for each order and can simultaneously handle up to 100 orders. Additionally, Veeqo allows users to establish automated shipping rules based on weight, value, and delivery options, ensuring optimal label selection. It also enhances operational efficiency through the integration of inventory control, mobile device-assisted picking, and comprehensive sales data tracking features. Amazon secures and supports these capabilities, ensuring reliable data protection and system integrity. As a Shopify Plus Certified App, Veeqo supports large-scale merchants with tailored solutions that promote business growth. 5. Future Prospects For businesses aiming to stay competitive and adaptive, integrating artificial intelligence and machine learning into order management is becoming essential. These technologies enhance operational efficiencies through smarter inventory management and customer service automation. They also offer the ability to personalize the shopping experience, elevating customer engagement and retention. As customer expectations rise and the retail sector evolves, the top order management software needs flexibility in deployment and capabilities, allowing businesses to adapt quickly to new challenges and opportunities. This strategic flexibility, enhanced by robust data analysis and process automation, empowers companies to overcome traditional limitations.

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Core Banking

Top Picks in Accounts Receivable Software for Modernization

Article | July 14, 2022

Explore the top accounts receivable software in this article. Discover the benefits of accounts receivable software designed to streamline operations and ensure smoother, faster transactions. Contents 1. How Accounts Receivable Software Empowers Modern Enterprises 2. Key Benefits of Accounts Receivable Software 3. Best Accounts Receivable Software: Top 10 Picks 3.1 Accounting Seed 3.2 ApprovalMax for Xero 3.3 Centime 3.4 BlueSnap Accounts Receivable Automation 3.5 DataServ 3.6 ezyCollect 3.7 Growfin 3.8 Paystand 3.9 ReconArt 3.10 Upflow 4. Way Forward 1. How Accounts Receivable Software Empowers Modern Enterprises Accounts receivable (AR) software is crucial for a business' fiscal stability. It manages the sums owed by customers or other debtors. These amounts, often referred to as billing, are essential for a business' sustainability, as the inability to effectively secure payments for goods or services can jeopardize the enterprise's durability. AR is categorized as an asset on the balance sheet, reflecting the anticipation of future cash flows. Accounts receivable software streamlines the billing cycle, automates the payment process, and reduces the time required to secure payments, facilitating a seamless and timely cash flow. This automation allows businesses to allocate working capital more effectively and ensures that critical resources are available where they are most needed. Additionally, the software minimizes the need for finance and sales team members to expend time and effort chasing unpaid invoices. 2. Key Benefits of Accounts Receivable Software Accounts receivable software offer many benefits, revolutionizing how businesses manage their finances. Some of the advantages include: Maximized Cash Flow: These tools ensure timely payments by streamlining accounts receivable processes, offering a clearer view of cash positions. Through reminders, early invoice identification, and simplified payment options, businesses can effectively manage cash flow, maintaining financial stability. Enhanced Financial Oversight: These software solutions empower businesses to exercise better cash and working capital control, leading to improved accounts receivable performance. With insights into cash positions, informed decisions regarding investments like equipment purchases or expansion can be made while increasing available cash through efficient invoice collection. Heightened Efficiency: Automating repetitive tasks through accounts receivable management software saves valuable time and effort. Reducing the time spent on calls and dispute resolution enhances the overall efficiency and increases focus on soliciting payments. Streamlined Communication: Integrated tools facilitate seamless customer communication, providing easy access to account information, streamlined email and document creation as well as comprehensive interaction logging for future reference. It saves time and elevates customer service levels. Elevated Customer Satisfaction: Preventing late payments and invoice issues is paramount in improving customer satisfaction. Automated invoice delivery, early problem identification, and centralized information ensure smoother interactions and foster stronger customer relationships. Reduced Administrative Costs: Digitizing communication processes eliminates manual tasks such as printing and mailing invoices, resulting in substantial savings on resources and time. By automating communications, administrative overhead is reduced. Accelerated Sales-to-Payment Cycle: Automating invoice delivery and offering online payment options shorten the time between making a sale and receiving payment. Transactions are expedited by providing customers with convenient payment methods, enhancing cash flow. Effective Credit Risk Management: These tools facilitate efficient credit risk management by leveraging third-party credit information and monitoring customer relationships. With features like storing credit reports, establishing credit scoring, and setting up alerts for high-risk accounts, businesses can promptly identify and address potential risks. 3. Best Accounts Receivable Software: Top 10 Picks Here are some of the industry's leading accounts receivable tools, facilitating a smooth transition to more efficient fiscal operations: 3.1Accounting Seed Accounting Seed is a robust cloud-based accounting tool that comprehensively overviews a business' financial status. This accounting solution is a cornerstone for companies seeking to streamline financial processes and establish a unified source of financial truth tailored to meet the diverse needs of modern enterprises. Some of its key features include: Allows meticulous monitoring of invoices, payments, and customer interactions Facilitates automated billing processes, easing administrative burdens Enables efficient handling of cash receipts for streamlined financial operations Generates detailed financial reports, providing insights crucial for informed decision-making Offers a customizable dashboard for personalized user experience and efficient navigation Suited for businesses of varying sizes and industries, ensuring flexibility and scalability Seamlessly integrates with other business processes, enhancing overall efficiency Tracks data across the entire business lifecycle, from marketing and project implementation to product sales and accounting Provides a comprehensive finance solution accessible to companies worldwide, from small enterprises to large corporations 3.2 ApprovalMax for Xero ApprovalMax for Xero optimizes the accounts receivable procedure by implementing automated, multi-tiered approval workflows. It guarantees adherence to established business policies prior to transaction execution. It integrates with widely used accounting software, thus expanding its capabilities to encompass comprehensive controls over the AR process. This platform ensures transparency and accountability, featuring thorough audit trails and real-time reporting functionalities. By facilitating streamlined approvals, ApprovalMax for Xero aids businesses in error reduction, fraud prevention, and regulatory compliance, thereby serving as an indispensable instrument for financial governance. Its primary attributes include: Automated, multi-tiered approval workflows Integration with popular accounting software Enhanced controls over the accounts receivable process Transparent and accountable operations with detailed audit trails Real-time reporting capabilities Error minimization, fraud prevention, and compliance maintenance 3.3 Centime Centime stands as the premier cash management suite, facilitating effective control and management of cash flow for enterprises. The tool's fundamental elements are as follows: Its comprehensive suite encompasses forecasting, collections, invoicing, payments, credit, and reporting, each interconnected to enhance efficiency. By leveraging automation and artificial intelligence, Centime empowers finance leaders to bolster productivity, diminish operational expenses, and proactively address risk factors. It delivers comprehensive analytics and predictive models, facilitating enhanced cash flow management, risk mitigation, and informed decision-making. The tool fosters improved planning and execution of payment collection strategies, ensuring the sustained health of business cash flows. By furnishing clear insights into receivables and payables, Centime enables businesses to optimize their financial strategies, promoting growth and stability. 3.4 BlueSnap Accounts Receivable Automation BlueSnap Accounts Receivable Automation assists businesses in effectively managing their accounts receivable by streamlining online payment processes securely and effortlessly. Its primary aspects involve the following: The platform features extensive support for various payment methods and currencies, rendering it exceptionally suitable for facilitating global transactions. By providing flexible payment alternatives and comprehensive financial reporting capabilities, the software enhances businesses' accounts receivable procedures, thereby fostering revenue growth. This accounts receivable automation software enriches existing accounting and CRM systems with workflow automation, business intelligence, and best practices, optimizing efficiency across finance, sales, support, and HR departments. 3.5 DataServ DataServ offers a tailored accounts payable automation solution designed to reduce costs, liberate staff, mitigate fraud, and streamline processes. The platform simplifies the digitization of accounts receivable processes through its SaaS model, with a focus on document automation and process efficiency. Some of the essential functionalities comprise: Auto-matching technology that ensures the precise application of payments, thereby minimizing discrepancies and the necessity for manual intervention. DataServ's suite of analytics and reporting tools empowers businesses to gain insights into their receivables performance, facilitating strategic decisions to improve cash flow and customer satisfaction. This tool has a proven track record of delivering AP invoice automation solutions, enabling accounting teams to eliminate data entry, enhance accuracy, and concentrate on higher-value tasks. DataServ provides touchless invoice processing with its proprietary AutoVouch system. 3.6 ezyCollect ezyCollect provides a comprehensive solution to automate and streamline the accounts receivable process, thereby substantially alleviating the administrative burden associated with pursuing overdue payments. The tool's key aspects entail the below mentioned: The platform simplifies the automation of payment reminders, offers a variety of online payment options, and provides real-time insights into debtor statuses. This approach assists businesses in enhancing their cash flow management with ease. Additionally, it incorporates a customer self-service portal, enabling clients to access invoices and payment histories and make direct payments, thereby augmenting the customer payment experience and promoting timely settlements. ezyCollect excels in automating account receivables for B2B clients, typically reducing overdue outstanding amounts by 40% within the initial 12 months of utilization. This proven effectiveness instills hope and optimism for the financial health of businesses. This software caters to small and medium enterprises seeking to optimize their accounts receivable processes. It features a payment portal where customers can opt to 'Pay Now' or 'Pay Later' and conveniently access all their invoices from a centralized location. ezyCollect offers centralized communications functionality, allowing users to access a comprehensive record of their customer communications within a unified interface. 3.7 Growfin Growfin offers specialized functionalities such as real-time risk evaluation of accounts, personalized follow-up strategies, and an AI-driven cash application process. It revolutionizes the management of AR for B2B finance teams, particularly in the context of high invoice volumes. Its fundamental elements comprise the following: Growfin automates the collections workflow, transitioning away from manual, spreadsheet-dependent processes. The tool takes a proactive approach by identifying precarious accounts early. It uses a range of metrics to forecast payment timelines and risk levels, providing a sense of security. Growfin allows tailored dunning automation targeting specific segments or individual accounts. Its real-time tracking capabilities enable immediate insights into the status of outstanding cash. The tool integrates with the software ecosystem, ensuring data consistency and up-to-date information across ERPs and CRMs for optimal stakeholder visibility. The tool’s AI-driven solution simplifies the cash application process. It automatically captures and allocates incoming payments to the corresponding invoices and adeptly handles complex scenarios like partial payments, overpayments, and short payments. Its customer portal minimizes the time spent on customer inquiries by enabling self-service. Customers can view and download statements, add promises to pay (PTPs), and log disputes autonomously. 3.8 Paystand Paystand is a leading digital payment solution tailored for B2B enterprises. It comprises a substantial network engaged in transactions. The tool facilitates payment acceptance, simplifies collections, and automates various manual AR tasks. It enables no-fee payments and streamlines complex accounting processes, including collections, payment reconciliation, and customer communication workflows. Its integral features include: The absence of additional fees or markups within Paystand's network offers access to wholesale processing rates and electronic payment collection without transaction fees. Comprehensive support for various ERPs enhances the overall customer payment experience through integrations. Reducing costs and liberating AR resources across enterprises improves cost savings, team productivity, and cash flow. Utilizing blockchain technology delivers an innovative accounts receivable solution, automating the entire billing and collection process. Facilitation of zero-fee transactions enables businesses to economize on transaction costs while ensuring efficient and secure payment processing. Provision of a digital ledger characterized by unparalleled transparency and security mitigates the risks associated with fraud and discrepancies. Integration with ERP systems streamlines the reconciliation process, rendering it an optimal choice for businesses seeking to modernize their B2B payment systems and enhance operational efficiency. 3.9 ReconArt ReconArt is a premier solution within the financial reconciliation domain, offering an extensive suite of tools for efficiently automating and managing accounts receivable processes. Its core features include transaction matching, exception management, and detailed reporting, which ensure precision and adherence to regulatory requirements in financial statements. The core functionalities encompassed are: The platform is scalable, catering to businesses of varying sizes, providing real-time visibility into financial data and optimizing end-of-period closing activities. By minimizing manual interventions and bolstering control over the reconciliation process, ReconArt facilitates faster and more reliable financial close procedures. It represents a unified technological solution, delivering automated, fully web-based reconciliation capabilities to a diverse global clientele. ReconArt offers a next-generation, future-proof reconciliation and financial close management solution to a continually expanding global client base. It enables rapid implementation, exceptional flexibility, intuitive usability, and complete scalability. It is also designed to be entirely business-owned. 3.10 Upflow Upflow offers intuitive invoice management, ensuring timely client reminders and meticulous payment tracking. It aids B2B payments companies in simplifying follow-ups and enhancing debt recovery processes, ultimately leading to improved financial performance. The platform integrates into accounting stacks and provides real-time insights and AI-driven automation, facilitating significant enhancements in cash collection efficiency. Upflow offers a simple yet powerful SaaS solution that manages accounts receivable effectively while improving cash collection processes. Other core elements include: Automation of collection processes Intuitive invoice management Timely client reminders Meticulous payment tracking Insightful payment behavior analytics Integration with accounting software Reduction of days sales outstanding Facilitation of informed decision-making Improvement of cash flow optimization Users can access it with a single click by connecting their billing tool to Upflow, receiving detailed analytics within minutes, and establishing systematic workflows for invoice recovery and streamlined customer payments. 4. Way Forward The future of accounts receivable is on the brink of remarkable transformations driven by technological advancements. Emerging trends highlight a surge in automation, leveraging AI, machine learning, and robotic process automation to streamline AR operations. Businesses are increasingly embracing digital solutions to expedite and enhance the accuracy of receivables management. Looking ahead, accounts receivable software is expected to prioritize enhancing the payment experience for customers, emphasizing convenience and efficiency. Moreover, data analytics tools will play a pivotal role in forecasting cash flow and optimizing payment collection processes. Ultimately, the convergence of technology and customer-centric strategies heralds a promising future for AR, promising improved efficiency and enhanced financial management practices.

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Core Banking, Mobile Banking

Learning Accounts Receivable Management from Top Companies

Article | March 20, 2023

Explore this article to learn how leading firms blend traditional and modern approaches in accounts receivable management. Understand the strategies that effectively solve challenges in AR management. Contents 1. Importance of Accounts Receivable Management 2. Traditional Versus Modern Accounts Receivable Practices 3. How to Implement Effective AR Processes 4. Mastering Accounts Receivable: Insights from Industry Leaders 4.1 NCH Software 4.2 Versapay 4.3 BlueSnap 4.4 Billtrust 4.5 Melio 4.6 Serrala 4.7 Finvi 4.8 Agicap 4.9 Pagero 4.10 TreviPay 5. Wrap Up 1. Importance of Accounts Receivable Management Accounts receivable management is the systematic process of monitoring and controlling the funds that customers owe to a business for goods or services purchased on credit. It includes establishing policies and procedures to optimize account management efficiency and minimize the risk of bad debt. This strategic component is essential for ensuring liquidity, profitability, and the avoidance of bad debts. It encompasses far more than the mere receipt of payments; a robust and efficient AR management system, crucial for sustaining capital growth and ensuring business expansion. As businesses evolve, so do their financial processes. The adoption of advanced technologies and automated systems in accounts receivable operations is no longer a luxury, but a necessity. Manual processes can lead to cash flow issues and customer dissatisfaction, while integrated and technologically advanced systems ensure operational efficiency and maintain a competitive edge. 2. Traditional Versus Modern Accounts Receivable Practices This comparison table showcases the transition from traditional to modern accounts receivable practices, highlighting how manual and paper-based methods have evolved into automated and digital solutions. It compares the significant advancements in efficiency, accuracy, and scalability across ten key aspects. Each entry contrasts old and new methodologies, providing insights into changes in invoicing, payment processing, collections, and more. This table is an essential resource for understanding the impact of technological integration on financial operations, clearly outlining the differences between past and current practices in accounts receivable management. 3. How to Implement Effective AR Processes Understanding the value and initiation of an accounts receivable system is crucial for maintaining cash flow and customer accountability in business operations. Here are some of the practical steps to implement an accounts receivable system: Establish Credit Application Policies Define eligibility for credit or invoice systems. Determine situations requiring immediate payment. Set prerequisites for credit eligibility. Outline terms and conditions for credit sales. Detail the credit approval process and responsible parties. Invoice and Documentation Notify customers of their dues through: Paper invoices Electronic invoices Monthly statements Develop a systematic approach for invoice generation and distribution. Set Specific Deadlines Define and communicate clear payment terms and due dates. Adjust deadlines based on customer payment behavior. Track and Monitor Accounts Receivable Assign responsibility for reporting on invoice statuses and financial reconciliations. Utilize accounts receivable tools to monitor payment intervals. Employ appropriate accounting software for tracking. Finalize Accounting for Accounts Receivable Record all payments and link them to specific invoice numbers. Update the balance sheet and adjust for bad debts as needed. Ensure all transactions reflect current and accurate financial information. 4. Mastering Accounts Receivable: Insights from Industry Leaders Here's a list of ten remarkable accounts receivable management companies with insights and proven strategies for optimizing cash flow and reducing financial risks. 4.1NCH Software NCH Software is a prominent audio, video, graphics, and utilities provider. The company's commitment to innovation is evident in its continuous development and enhancement of software solutions. Such dedication facilitates the company's growth and fosters a supportive company culture, emphasizing adaptability and progress. Express Accounts, NCH Software's flagship product, offers enterprise-level accounting solutions tailored specifically for small businesses. By effectively managing income, expenses, and cash flow, Express Accounts addresses critical financial needs and provides comprehensive support for business operations. Moreover, providing this software as a free solution underscores NCH Software's dedication to accessibility and inclusivity, ensuring that businesses of all sizes can benefit from its offerings. 4.2Versapay Versapay streamlines the accounts receivable process by automating invoicing, payments, and collections through a cloud-based platform, enhancing cash flow, reducing manual tasks, and improving customer satisfaction. The company's Accounts Receivable Efficiency Suite simplifies the invoice-to-cash process for growing businesses using artificial intelligence to facilitate B2B payments and streamline cash applications. Versapay's automation software assists thousands of businesses in optimizing AR automation, cash application, and payments, promoting faster cash flow and heightened customer satisfaction. This suite supports all payment types across various channels and aims to eradicate labor-intensive manual tasks, covering the entire AR lifecycle from order to cash to collections. 4.3BlueSnap BlueSnap's Accounts Receivable Automation solution offers businesses a global payment processing platform. This service supports various payment methods and currencies designed to enhance conversion rates and sales by improving payment experiences and streamlining operations. It views payment processes from a unique perspective. Its Payment Orchestration Platform enables global payment acceptance and is crafted to boost revenue while reducing costs. The platform provides comprehensive back-end solutions that simplify the complexities of payment management, overseeing the entire process from inception to completion. BlueSnap facilitates payments across multiple sales channels, including online and mobile sales, marketplaces, subscriptions, invoice payments, and manual orders through a virtual terminal. For enterprises seeking embedded payments, it offers white-labeled payment solutions with automated underwriting and onboarding to support marketplaces and split payments. 4.4Billtrust Billtrust is a leading provider of cloud-based automated invoicing and payment solutions, focusing on enhancing the order-to-cash process. The company helps businesses accelerate cash flow, boost operational efficiency, and deliver superior customer experiences through electronic invoicing and integrated payments. It offers tailored order-to-cash solutions that facilitate quick cash application, including customized invoice delivery, secure multi-channel payment options, and intelligent matching and payment posting. The company's expertise in AR drives its innovations, which include a supplier-driven payments network, automated invoice delivery into AP portals, and an automated credit application process. These innovations help customers increase the electronic adoption of invoices and payments and overcome technological bottlenecks, enabling businesses to operate more efficiently without manual interactions. 4.5Melio Melio is a digital payment solution tailored for small businesses. It facilitates easy management and automates accounts payable and receivable processes. This platform offers simplicity and flexibility in bill payments and receiving funds, supporting various payment methods without necessitating recipient registration. Melio allows businesses to customize payment and receipt methods according to their preferences. The mission of Melio is to sustain small businesses. The B2B payments experience crafted by Melio conserves time and significantly enhances cash flow. The payment workflow is designed for simplicity, enabling firms in accounts receivable management to concentrate on serving their customers rather than managing back-office tasks. 4.6Serrala Serrala, a global provider of financial automation and payments software, offers solutions that enhance the efficiency of payment processes, treasury, and data management. The company's suite of award-winning finance automation applications leverages advanced technologies to automate all working capital processes from order to cash, procure to pay, and cash and treasury.Thisfrees up CFO offices from outdated practices and drives operational excellence by optimizing working capital, providing real-time insights, and improving risk management. Additionally, Serrala's AI-enabled AP automation software revolutionizes accounts payable by automating invoice processing, approval, and posting. Thus, it increases control over vendor payments and facilitates continuous improvements through real-time data access. 4.7Finvi Finvi, previously known as Ontario Systems, is a leadingenterprise revenue cycle management software providerto the healthcare, government, and accounts receivable management industries. The company dedicates itself to automating complex workflows, enhancing revenue recovery, and boosting customer engagement with innovative solutions. The company assists diverse healthcare and accounts receivable clientele by optimizing operational efficiency to bolster revenue recovery. As a frontrunner in the receivables and collections market, Finvi offers downloadable software technology that automates essential front-line and back-office workflows. This technology reduces compliance risks and enhances patient and consumer experiences through digital engagement platforms and fully integrated payment processing systems. 4.8Agicap Agicap offers cash flow management software tailored for small and medium-sized businesses, emphasizing accounts receivable management. This software integrates seamlessly with accounting and banking systems to provide a transparent overview of financial forecasts. It enables real-time visibility into cash positions, facilitating dynamic, reliable forecasting. This comprehensive integration extends to customer relationship management systems, ERPs, and POS systems, enhancing receivables management. The software's proprietary classification technology automatically categorizes inbound cash flows and generates forecasts, whichcan be fully customized. This feature assists SMBs in effectively managing their receivables, reducing the risk of liquidity shortages and streamlining access to financing options, ultimately lowering bankruptcy risks. 4.9Pagero Pagero specializes in digitalizing and automating purchasing, invoice handling, and order processes. Its cloud-based network supports efficient and accurate business transactions globally, enhancing financial transparency and compliance by facilitating the easy exchange of digital documents across an extensive network. Pagero offers a Smart Business Network that connects buyers and sellers for automated, compliant, secure exchanges of orders, invoices, payment instructions, and other business documents. Featuring an open network and a broad selection of value-added apps, Pagero assists businesses in streamlining their order-to-cash and purchase-to-pay processes, unlocking the full potential of accurate and reliable business data, irrespective of location, industry, size, or systems. 4.10TreviPay TreviPay, a leading entity in the fintech sector with over 40 years of experience in B2B payments and trade credit, offers a comprehensive range of payment options, from digital to card payments. Furthermore, it provides proven solutions for streamlining operational efficiency through automation. With seamless integrations into top-tier eCommerce and ERP solutions and flexible trade credit options, TreviPay caters to industry leaders in manufacturing, retail, and transportation. Its notable features include buyer qualification and automated onboarding, omnichannel purchasing and invoicing at the point of purchase, seller settlement, buyer payment collection in preferred currency via direct debit, ACH, or check, and the capacity to manage complexity across geographies, systems, and risk profiles with one platform. TreviPay provides a modular B2B payment solution designed to expedite achieving business goals. 5. Wrap Up Moving from 2024 into 2025, accounts receivable is set to evolve from uncertainty to assurance. Businesses will increasingly adopt advanced tools to ensure smoother integrations and enhanced financial operations. Among the innovations transforming accounts receivable management through digitization is automated invoice processing. Companies are utilizing AI-powered tools to streamline the creation, delivery, and tracking of invoices, significantly improving efficiency. Additionally, blockchain technology is employed to secure transactions and enhance transparency, reducing fraud risks associated with accounts receivables. The integration of mobile payment options is also gaining traction, offering convenience to customers and speeding up cash flow. Furthermore, predictive analytics is expanding, enabling accounts receivable management companies to forecast payment trends, optimize credit terms, and proactively manage cash flows for better financial planning. Lastly, migrating accounts receivable processes to cloud platforms facilitates real-time access, collaboration, and deeper data insights, leading to quicker decision-making and increased responsiveness. These steps collectively reflect a more integrated and technologically advanced approach to accounts receivable management as businesses head into 2025.

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Why Payments-as-a-Service is the first choice for FIs

Article | February 11, 2020

The pace of change within the global payment’s technology space is still at full speed with no sign of slowing down. While traditional incumbents have until recently taken comfort in their size and decades of dominance, new digital-only challenger banks are ramping up and making a huge impact on the global financial landscape.

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Spotlight

Planful

Planful is the pioneer of financial performance management cloud software. The Planful platform, which helps businesses drive peak financial performance, is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful empowers finance, accounting, and business users to plan confidently, close faster, and report accurately. More than 1,300 customers, including 23andMe, Bose, Boston Red Sox, Five Guys, and Zappos, rely on Planful to accelerate cycle times, increase productivity, and improve accuracy. Planful is a private company backed by Vector Capital, a leading global private equity firm.

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Financial Management

Synechron Launches 'Synechron Nexus' AI Solutions Suite in Fulfilling the Promise of AI With Ready-to-use Solutions

Synechron | February 02, 2024

Synechron, Inc., a leading global digital transformation consulting firm focused on financial services and technology organizations, announces the launch of its Synechron Nexus suite of nine Artificial Intelligence (AI) solutions that are ready to be deployed within weeks. This array of generative AI-led solutions was designed to span the nexus between human expertise and AI, while enabling users to automate manually intensive tasks, increase project speed, drive operational efficiencies, and reduce costs across various key business tasks. Each solution, divided among three value streams, allows Synechron clients to improve their operations, reduce friction in their processes and boost productivity. Business Growth: Practical, innovative applications that enhance business capabilities Synechron Amplifai is a GenAI-powered market research solution. Its automated research capability saves significant time in a wide range of use-cases, reducing the tedium of gathering, analyzing and reporting market news, trends and strategies. Synechron Clarifai is a tool for summarizing and analyzing call-center transcripts. Conversations are flagged for non-compliance and further human review/actions. Synechron Simplifai centralizes project portfolio data and metrics for streamlined executive decision-making, informing effortless, data-backed decisions for executive and steering committee groups. Operational Efficiency: Advanced solutions to streamline processes and elevate internal operations Synechron Nexus Chat is built on a conversational AI model, understands and engages in a comprehensive range of scenarios and supports plug-ins for real-time data and integration, while delivering human-like conversational responses and text, safely and securely. Synechron Replai is an AI-driven, RFP and proposals tool, streamlining proposal creation with high-quality, insightful responses, with the ability to search the internal knowledge repository for fast access and content re-use. Synechron Unifai is an AI-driven HR solution, designed to simplify interactions between company HR functions and employees, such as policy information and employee-specific payroll details. Synechron Identifai collects comprehensive online market intelligence and provides an in-depth understanding of business, emerging technology trends, or any research topic. Developer Productivity: Toolkit to optimize timelines, minimize costs, and automate practices across the Software Development Lifecycle (SDLC) Synechron Codifai is an SDLC productivity improvement tool, using automation in code generation, unit test case generation, legacy code migration, code optimizations, and automatic code documentation. It works closely with Synechron Verifai which addresses software testing aspects. Synechron Verifai is a GenAI tool for SDLC productivity, using automation in code generation with a focus on QA test case generation, automated test script generation, synthetic test data generation, and bug detection and bug fixing. It works closely with Synechron Codifai which addresses software development efficiency. This new Synechron Nexus AI suite of real-world, practical business solutions, combined with the five formalized RiskTech.AI Accelerators (launched in October 2023), leverages Synechron's AI Practice expertise globally. The creation of AI-led business solutions has been a passion of Synechron's for over a decade, and the firm's commitment to innovative excellence has won the firm eight prestigious AI industry awards to date. Faisal Husain, Synechron's Co-founder and CEO, said of the launch of the Synechron Nexus AI Suite of solutions, "We are proud to be releasing this extensive array of AI-enhanced solutions that go beyond the hype, and provide significant, tangible benefits to business operations. AI and GenAI-rich tools are not just ideas we offer to our clients, but key process accelerators that we ourselves at Synechron are deploying across our company, as we offer ways to integrate the benefits of this technology with human expertise." Ryan Cox, Co-head of Synechron's AI Practice in the UK, added, "Our team has developed, tested, and successfully integrated these advanced AI solutions. Our approach is to strategically guide our clients to integrate AI effectively within their business processes. We identify the key areas where AI can bring the most impact, aligning our solutions to their unique business needs. This targeted approach ensures significant value creation with maximum benefit." Prabhakar Srinivasan, Co-head of Synechron's AI Practice in Bangalore, India, commented, "Artificial Intelligence has proven to be a wonderful force for driving business enhancements by quickly synthesizing extraordinarily large data sets. The Large Language Models used learn over short span of time on how to optimize each firm's proprietary information, thereby boosting productivity and allowing businesses to realize time and cost savings as they optimize tasks." About Synechron At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 15,000+, and has 48 offices in 19 countries within key global markets.

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Core Banking

Webull partners with Dow Jones to drive greater financial literacy and empower retail investing decisions

Webull Corporation | January 30, 2024

Webull, a leading online broker for global investors, has launched an initiative to drive financial literacy, announcing its partnership with Dow Jones, a global news and business information services provider and the publisher of The Wall Street Journal (WSJ). The agreement aims to drive greater levels of financial literacy among retail investors by empowering Webull customers with curated award-winning content from The Wall Street Journal, including news, analysis, and essential insights on managing personal finances. The collaboration provides access to the publication's trusted and reliable journalism to help Webull users make better educated and informed decisions around their financial goals. Webull users will receive a curated round-up of WSJ articles on its news feed within the app. New and renewing Webull customers will also receive a WSJ subscription. "Webull was founded on the principle of democratizing investing and making it more accessible and inclusive - especially for first time investors. In this regard, we've already seen success, with a robust number of our active members being first-time investors," said Anthony Denier, Webull Group President. "Through this partnership with Dow Jones, we want to put the power of the world's leading financial publication straight into the hands of our customers with content that helps investors make better financial decisions with greater confidence." "Financial literacy, powered by trusted and credible journalism, leads to better decisions," said David Martin, Chief Revenue Officer for Business Intelligence at Dow Jones. "We are delighted to work with Webull and look forward to putting the Journal's high-quality and award-winning business news, information and analysis at the fingertips of millions of Webull users on its platform to help elevate their decision making process." Financial literacy has been identified as a key barrier to entry to investing for many people, with research from the World Economic Forum revealing that 40% of non-investors chose not to invest because they do not know how or find it too confusing. In addition, approximately 70% said they would be more likely to invest, or invest more, with expanded financial education. With the trend of retail investors skewing younger, the initiative aims to address knowledge gaps by providing access to actionable and outcome-oriented information to help educate and shape the way new and existing users navigate fast-changing markets in an informed and responsible manner. About Webull Webull is a leading digital investment platform built on next generation global infrastructure. The Webull Group is headquartered in St. Petersburg, Florida and backed by private equity investors located in the United States, Europe and Asia. Webull serves tens of millions of users from over 180 countries, providing retail investors with 24/7 access to global financial markets. Users can put investment strategies to work by trading global stocks, ETFs, options and fractional shares, through Webull's trading platform, which is currently available in the United States, the United Kingdom, Hong Kong, Singapore, Japan, South Africa, Australia, Indonesia, Mexico, Brazil and Canada. Webull also offers investment education services, with lessons covering a wide range of topics. About Dow Jones Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics.

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Payments

ServiceNow announces five-year strategic alliance with Visa to transform payment services

ServiceNow | January 25, 2024

ServiceNow the leading digital workflow company making the world work better for everyone, announced a five-year strategic alliance with Visa, a world leader in digital payments, to transform payment services. The initial phase includes the launch of ServiceNow Disputes Management, Built with Visa—a single, connected disputes resolution solution for issuers. Managing disputes currently involves multiple systems and teams, and many financial institutions often use siloed solutions that are not fully integrated with one another. This disconnected approach creates complexity, delays crediting and resolving disputes, can create potential losses, and ultimately, impacts the customer experience. ServiceNow Disputes Management, Built with Visa is a streamlined solution that blends the best of ServiceNow’s AI-first platform and the company’s Financial Services Operations solution with Visa’s deep technology investments. Each year, Visa helps prevent $30 billion in fraud for consumers and small businesses using cutting edge technology, including tokenization and AI, deployed throughout the entire payments ecosystem, including disputes management. “At the heart of our alliance is a commitment to build industry-leading products that help financial institutions boost employee productivity, create great customer experiences, and drive business growth,” said John Ball, senior vice president and general manager, customer and industry workflows, ServiceNow. “By making Visa’s services available through ServiceNow’s intelligent, AI-first platform, we’re powering innovation and setting a new standard in the payments industry.” “Solving customer pain points is core to our business at Visa, and collaborating with an industry leader like ServiceNow will allow us to help issuer partners resolve disputes more efficiently,” said Vanessa Colella, global head of innovation and digital partnerships, Visa. “ServiceNow and Visa look forward to offering clients the latest technology solutions, so they can focus on delivering an excellent experience for their customers.” ServiceNow Disputes Management, Built with Visa will unite the entire dispute management process – from the first indication that a charge is questionable to early resolution, investigation, and final resolution. It includes a single experience for solving disputes so that employees can have high quality engagements with cardholders, as well as dashboards, automation, alerts, and the ability to audit all transactions. Two standout features enhance its efficiency: a modern, user-friendly low code platform that allows financial institutions to make swift updates to their disputes management process, and generative AI-powered experiences that improve customer intake and agent investigation. The solution also incorporates ongoing changes to disputes rules and applies industry best practices for processes, workflows, and staying ahead of fraud. “Banks should prioritize their CX efforts around the drivers that most influence customer loyalty. For example, resolving problems and issues quickly remains one of the most important drivers of CX and retention for many banks,” wrote Alyson Clarke, principal analyst at Forrester Research. “Banks that adopt modern and flexible digital banking processing platforms will find it easier and faster to deliver innovative (and profitable) customer solutions.”1 ServiceNow is committed to revolutionizing financial services with new products and services. This initial integration marks the beginning of a more extensive, multi-phased relationship between Visa and ServiceNow. The companies will continue to build new solutions and will distribute Visa products and services to joint customers. Together, ServiceNow and Visa will help clients improve dispute management. 1Forrester, Consumer Banking Trends, 2024: Trends Shaping Retail Consumer Banking In The Current Economic Climate, Jan 17, 2024 About ServiceNow ServiceNow makes the world work better for everyone. Our cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNowTM.

Read More

Financial Management

Synechron Launches 'Synechron Nexus' AI Solutions Suite in Fulfilling the Promise of AI With Ready-to-use Solutions

Synechron | February 02, 2024

Synechron, Inc., a leading global digital transformation consulting firm focused on financial services and technology organizations, announces the launch of its Synechron Nexus suite of nine Artificial Intelligence (AI) solutions that are ready to be deployed within weeks. This array of generative AI-led solutions was designed to span the nexus between human expertise and AI, while enabling users to automate manually intensive tasks, increase project speed, drive operational efficiencies, and reduce costs across various key business tasks. Each solution, divided among three value streams, allows Synechron clients to improve their operations, reduce friction in their processes and boost productivity. Business Growth: Practical, innovative applications that enhance business capabilities Synechron Amplifai is a GenAI-powered market research solution. Its automated research capability saves significant time in a wide range of use-cases, reducing the tedium of gathering, analyzing and reporting market news, trends and strategies. Synechron Clarifai is a tool for summarizing and analyzing call-center transcripts. Conversations are flagged for non-compliance and further human review/actions. Synechron Simplifai centralizes project portfolio data and metrics for streamlined executive decision-making, informing effortless, data-backed decisions for executive and steering committee groups. Operational Efficiency: Advanced solutions to streamline processes and elevate internal operations Synechron Nexus Chat is built on a conversational AI model, understands and engages in a comprehensive range of scenarios and supports plug-ins for real-time data and integration, while delivering human-like conversational responses and text, safely and securely. Synechron Replai is an AI-driven, RFP and proposals tool, streamlining proposal creation with high-quality, insightful responses, with the ability to search the internal knowledge repository for fast access and content re-use. Synechron Unifai is an AI-driven HR solution, designed to simplify interactions between company HR functions and employees, such as policy information and employee-specific payroll details. Synechron Identifai collects comprehensive online market intelligence and provides an in-depth understanding of business, emerging technology trends, or any research topic. Developer Productivity: Toolkit to optimize timelines, minimize costs, and automate practices across the Software Development Lifecycle (SDLC) Synechron Codifai is an SDLC productivity improvement tool, using automation in code generation, unit test case generation, legacy code migration, code optimizations, and automatic code documentation. It works closely with Synechron Verifai which addresses software testing aspects. Synechron Verifai is a GenAI tool for SDLC productivity, using automation in code generation with a focus on QA test case generation, automated test script generation, synthetic test data generation, and bug detection and bug fixing. It works closely with Synechron Codifai which addresses software development efficiency. This new Synechron Nexus AI suite of real-world, practical business solutions, combined with the five formalized RiskTech.AI Accelerators (launched in October 2023), leverages Synechron's AI Practice expertise globally. The creation of AI-led business solutions has been a passion of Synechron's for over a decade, and the firm's commitment to innovative excellence has won the firm eight prestigious AI industry awards to date. Faisal Husain, Synechron's Co-founder and CEO, said of the launch of the Synechron Nexus AI Suite of solutions, "We are proud to be releasing this extensive array of AI-enhanced solutions that go beyond the hype, and provide significant, tangible benefits to business operations. AI and GenAI-rich tools are not just ideas we offer to our clients, but key process accelerators that we ourselves at Synechron are deploying across our company, as we offer ways to integrate the benefits of this technology with human expertise." Ryan Cox, Co-head of Synechron's AI Practice in the UK, added, "Our team has developed, tested, and successfully integrated these advanced AI solutions. Our approach is to strategically guide our clients to integrate AI effectively within their business processes. We identify the key areas where AI can bring the most impact, aligning our solutions to their unique business needs. This targeted approach ensures significant value creation with maximum benefit." Prabhakar Srinivasan, Co-head of Synechron's AI Practice in Bangalore, India, commented, "Artificial Intelligence has proven to be a wonderful force for driving business enhancements by quickly synthesizing extraordinarily large data sets. The Large Language Models used learn over short span of time on how to optimize each firm's proprietary information, thereby boosting productivity and allowing businesses to realize time and cost savings as they optimize tasks." About Synechron At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 15,000+, and has 48 offices in 19 countries within key global markets.

Read More

Core Banking

Webull partners with Dow Jones to drive greater financial literacy and empower retail investing decisions

Webull Corporation | January 30, 2024

Webull, a leading online broker for global investors, has launched an initiative to drive financial literacy, announcing its partnership with Dow Jones, a global news and business information services provider and the publisher of The Wall Street Journal (WSJ). The agreement aims to drive greater levels of financial literacy among retail investors by empowering Webull customers with curated award-winning content from The Wall Street Journal, including news, analysis, and essential insights on managing personal finances. The collaboration provides access to the publication's trusted and reliable journalism to help Webull users make better educated and informed decisions around their financial goals. Webull users will receive a curated round-up of WSJ articles on its news feed within the app. New and renewing Webull customers will also receive a WSJ subscription. "Webull was founded on the principle of democratizing investing and making it more accessible and inclusive - especially for first time investors. In this regard, we've already seen success, with a robust number of our active members being first-time investors," said Anthony Denier, Webull Group President. "Through this partnership with Dow Jones, we want to put the power of the world's leading financial publication straight into the hands of our customers with content that helps investors make better financial decisions with greater confidence." "Financial literacy, powered by trusted and credible journalism, leads to better decisions," said David Martin, Chief Revenue Officer for Business Intelligence at Dow Jones. "We are delighted to work with Webull and look forward to putting the Journal's high-quality and award-winning business news, information and analysis at the fingertips of millions of Webull users on its platform to help elevate their decision making process." Financial literacy has been identified as a key barrier to entry to investing for many people, with research from the World Economic Forum revealing that 40% of non-investors chose not to invest because they do not know how or find it too confusing. In addition, approximately 70% said they would be more likely to invest, or invest more, with expanded financial education. With the trend of retail investors skewing younger, the initiative aims to address knowledge gaps by providing access to actionable and outcome-oriented information to help educate and shape the way new and existing users navigate fast-changing markets in an informed and responsible manner. About Webull Webull is a leading digital investment platform built on next generation global infrastructure. The Webull Group is headquartered in St. Petersburg, Florida and backed by private equity investors located in the United States, Europe and Asia. Webull serves tens of millions of users from over 180 countries, providing retail investors with 24/7 access to global financial markets. Users can put investment strategies to work by trading global stocks, ETFs, options and fractional shares, through Webull's trading platform, which is currently available in the United States, the United Kingdom, Hong Kong, Singapore, Japan, South Africa, Australia, Indonesia, Mexico, Brazil and Canada. Webull also offers investment education services, with lessons covering a wide range of topics. About Dow Jones Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics.

Read More

Payments

ServiceNow announces five-year strategic alliance with Visa to transform payment services

ServiceNow | January 25, 2024

ServiceNow the leading digital workflow company making the world work better for everyone, announced a five-year strategic alliance with Visa, a world leader in digital payments, to transform payment services. The initial phase includes the launch of ServiceNow Disputes Management, Built with Visa—a single, connected disputes resolution solution for issuers. Managing disputes currently involves multiple systems and teams, and many financial institutions often use siloed solutions that are not fully integrated with one another. This disconnected approach creates complexity, delays crediting and resolving disputes, can create potential losses, and ultimately, impacts the customer experience. ServiceNow Disputes Management, Built with Visa is a streamlined solution that blends the best of ServiceNow’s AI-first platform and the company’s Financial Services Operations solution with Visa’s deep technology investments. Each year, Visa helps prevent $30 billion in fraud for consumers and small businesses using cutting edge technology, including tokenization and AI, deployed throughout the entire payments ecosystem, including disputes management. “At the heart of our alliance is a commitment to build industry-leading products that help financial institutions boost employee productivity, create great customer experiences, and drive business growth,” said John Ball, senior vice president and general manager, customer and industry workflows, ServiceNow. “By making Visa’s services available through ServiceNow’s intelligent, AI-first platform, we’re powering innovation and setting a new standard in the payments industry.” “Solving customer pain points is core to our business at Visa, and collaborating with an industry leader like ServiceNow will allow us to help issuer partners resolve disputes more efficiently,” said Vanessa Colella, global head of innovation and digital partnerships, Visa. “ServiceNow and Visa look forward to offering clients the latest technology solutions, so they can focus on delivering an excellent experience for their customers.” ServiceNow Disputes Management, Built with Visa will unite the entire dispute management process – from the first indication that a charge is questionable to early resolution, investigation, and final resolution. It includes a single experience for solving disputes so that employees can have high quality engagements with cardholders, as well as dashboards, automation, alerts, and the ability to audit all transactions. Two standout features enhance its efficiency: a modern, user-friendly low code platform that allows financial institutions to make swift updates to their disputes management process, and generative AI-powered experiences that improve customer intake and agent investigation. The solution also incorporates ongoing changes to disputes rules and applies industry best practices for processes, workflows, and staying ahead of fraud. “Banks should prioritize their CX efforts around the drivers that most influence customer loyalty. For example, resolving problems and issues quickly remains one of the most important drivers of CX and retention for many banks,” wrote Alyson Clarke, principal analyst at Forrester Research. “Banks that adopt modern and flexible digital banking processing platforms will find it easier and faster to deliver innovative (and profitable) customer solutions.”1 ServiceNow is committed to revolutionizing financial services with new products and services. This initial integration marks the beginning of a more extensive, multi-phased relationship between Visa and ServiceNow. The companies will continue to build new solutions and will distribute Visa products and services to joint customers. Together, ServiceNow and Visa will help clients improve dispute management. 1Forrester, Consumer Banking Trends, 2024: Trends Shaping Retail Consumer Banking In The Current Economic Climate, Jan 17, 2024 About ServiceNow ServiceNow makes the world work better for everyone. Our cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNowTM.

Read More

Events