The Gap in Financial Services and Customer Service Innovation

whitePaper | February 1, 2023

Towards the latter part of 2022, the world started making a recovery from the pandemic with many countries now opening their borders. With this re-opening, countries also facing global macroeconomic & geopolitical challenges. Higher inflation is driving central banks to take measures which will result in increase in interest rate margins and drive higher income for banks.

whitePaper | March 29, 2023

Today, the financial services industry faces numerous disruptive forces, including ever-increasing customer demand for innovative and personalized services; intense competition from technology companies, fintechs and incumbents; rising regulatory pressure; increasing cybersecurity threats; and the need for skilled talent to address all the above.

whitePaper | July 1, 2023

With concerns about global economic stability, many sovereign wealth funds (SWFs) are evaluating current market conditions to determine the most effective investment strategies. Diversification is a common theme for many fund managers, with some seeking new opportunities in environmental, social, and governance (ESG) and impact investing, while others are targeting industries that may be buoyed by a financial downturn.

whitePaper | December 10, 2022

It’s a given that the largest financial institutions (FIs) will have positive pay products, but smaller community FIs that can offer the same—or better—fraud management solutions will stand apart from their peers and attract more businesses and other high-volume clients. Additionally, selling positive pay to business clients creates a relatively low-investment revenue stream.

whitePaper | September 18, 2022

The global landscape has evolved remarkably since the last Fintech Spotlight. As we publish this year’s edition, several major events are impacting the macro environment, including the war in Ukraine, rising inflation, and record-setting stock market volatility.

whitePaper | October 13, 2022

Every now and then the fintech sector finds itself impacted by a wave of technological innovation, which marks the dawning of a new era. Right now, we are seeing that through the rise of embedded banking, a concept that incorporates payment and banking services within a third-party digital experience. Like with many elements in finance, the idea is not totally new, but the pace with which it is being adopted has forced established industry players to sit up and take notice.