Looking Glass Payments Digital connective tissue

whitePaper | May 12, 2022

Over the past couple of years, our Collections practice at 2nd Order Solutions has expanded to not just include large banks and credit card issuers, but an increasing number of fintechs, both in the US and abroad. The fintech sector has grown tremendously over the last 2-3 years, and as their customer bases have grown larger, there is an increasing mandate to focus on default management, especially with delinquencies beginning to rise. This paper highlights emerging trends and recommends immediate focus areas for fintech leaders to quickly strengthen Collections practices.

whitePaper | April 14, 2023

The importance of credit decisioning in the success of a credit business cannot be overemphasized. Credit businesses are heavily dependent on their business rules, mathematical models, and data to make profitable decisions. Customer behavior and expectations have been irrevocably transformed as a result of the pandemic, and the use of alternative credit products such as BNPL, peer-to-peer lending,

whitePaper | May 23, 2023

In May 2020, the European Banking Authority (EBA) published new guidelines on loan origination and monitoring that represent a demanding set of regulations aimed at enhancing banks’ lending processes from the point of underwriting to ongoing monitoring throughout the loan life cycle. Implementing these guidelines has significant implications for systems, data management and internal processes.

whitePaper | January 31, 2022

Perhaps more than any other industry, financial services firms understand the value of data. The sector is an early adopter of new technologies such as artificial intelligence (AI) and machine learning (ML). Keeping up with the latest digital developments is seen as essential to deliver great customer experiences, drive operational efficiencies and to manage risks and compliance.

whitePaper | November 26, 2019

Financial services is the nervous system of our economy; a critical system that needs to operate efficiently and equitably for our society to function. The legacy 20th century business models in finance have become increasingly obsolete and most have not adapted to the fundamental paradigm shift—technological, institutional and societal—ushered in by our continuing transition from an Industrial Age to an emerging Information Age.

whitePaper | January 15, 2023

A decade ago, not many of us would have envisaged how fintechs would change the credit landscape through digital innovations. Although the share of fintech in the overall lending pie is still small and concentrated towards bite sized unsecured lending, the promise it holds for the future is immense. Fintech-led digital lending is the fastest-growing segment today. The disruptions created by fintech by providing a superior customer experience with a reduced cost of acquisition, a frictionless customer journey, and instant decisioning have revolutionised digital lending in India. The larger impact is in terms of addressing the credit gap and making India more credit-inclusive.