Core Banking, Investments

Embracing a New Service Model for the Digital World

July 1, 2022

Embracing a New Service Model for the Digital World
The rapid shift to digital-first engagement, remote work, and changing consumer preferences has launched customer service into a new era, with the financial services industry impacted in various critical ways.

This trajectory is only accelerating as a host of factors - including customer behavior, industry dynamics, workforce needs, and technology trends - simultaneously require and support service organizations in rolling out new strategies and systems.

Spotlight

BMW Financial Services

Established in 1992 to support the sales and marketing of BMW products, BMW Group Financial Services NA, LLC has expanded beyond the leasing, retail and commercial financing of a traditional captive-finance company to offer a broad variety of products tailored for the BMW customer as well as the MINI and Rolls-Royce customer.

OTHER WHITEPAPERS
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When did you last upgrade your Temenos system?

whitePaper | May 5, 2023

Developing products and services to match the changing preferences of cost-conscious customers is hard and getting harder. Meanwhile, a proliferation of digital banking channels is making the technical infrastructure increasingly complex and difficult to grasp. And keeping up with evolving technologies is no easier.

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Cloud momentum is building in retail banking

whitePaper | November 24, 2021

For retail banks entering a post COVID-19 world, the only way is cloud. Today, the world’s most disruptive banks are in the cloud. For newcomer banks, cloud has been the only option for some time – and the same is increasingly true for established banks as well. Why? Because cloud is not only disruptive in its own right, but also provides the foundation for harnessing other emerging technologies. As the COVID-19 crisis continues to play out, the need for banks to transform digitally using cloud is accelerating by the day. To do this, banks must steer their operations toward a new operating model. One that delivers a highly relevant customer experiences, provides easy access to innovation, and reduces total cost of ownership (TCO) without the burden of managing security and infrastructure. The way to achieve all this? Cloud. And banks worldwide are getting the message.

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The Ultimate Guide to Data Security for Financial Services

whitePaper | October 27, 2022

In modern practice, data is rarely stationary. This is especially relevant in the Financial Services (FS) industry, where data is leveraged moment to moment in order to understand trends and derive timely market insights. But where exactly is this data coming from, and where is it going?

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Behavioral Finance for Financial Advisors

whitePaper | November 20, 2019

Here’s to the advisors who empower the world to invest fearlessly. You’re the real heroes, and that’s why we believe the financial advisor is someone worth betting on deep into the future. Thank you— we couldn’t have built this movement without you.

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Revolutionizing Instant Payments with MongoDB

whitePaper | July 10, 2023

The payment industry is experiencing a revolutionary shift, with traditional transaction timelines reduced from days to seconds. As a result, the demand for instant payments has prompted these institutions to reassess their innovation priorities and shift their focus towards the underlying data infrastructure that powers these lightning-fast transactions.

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Ready for Real Time 2.0?

whitePaper | February 23, 2022

The race for European banks to offer Instant Payments (IP) is more urgent than ever before. COVID-19 has piled on the pressure to adopt: throughout 2020, the average daily SCT Instant transaction volume more than doubled due to new purchase behavior. In addition, by November 2021 European banks that are TARGET2 direct participants are also mandated to be TIPS reachable – one of the two major SEPA instant CSMs.

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Spotlight

BMW Financial Services

Established in 1992 to support the sales and marketing of BMW products, BMW Group Financial Services NA, LLC has expanded beyond the leasing, retail and commercial financing of a traditional captive-finance company to offer a broad variety of products tailored for the BMW customer as well as the MINI and Rolls-Royce customer.

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