Capital markets CRM vs. standard CRM

December 13, 2019

Capital markets firms today need to do more with fewer resources, which is in part because of the changing dynamic between the buy side and sell side. These firms are turning to digital transformation, realizing in this regulatory landscape that it’s the best way to transform their business while saving time and money.

Spotlight

Boost.ai

Boost.ai specializes in enterprise-grade conversational artificial intelligence (AI). Inventor of the world’s most user-friendly conversational AI platform, Boost.ai empowers frontline customer service teams to automate customer service interactions with proprietary self-learning AI and a no-code solution that’s quick to deploy, easy to learn and highly scalable. Able to handle unlimited intents while consistently maintaining resolution rates of 90 percent, Boost.ai’s technology is used by companies like Telenor, DNB and Silvercar by Audi to successfully automate thousands of interactions. Boost.ai is a privately held Norwegian software company founded in 2016 with headquarters in Stavanger and satellite offices in Oslo, Stockholm and Santa Monica.

OTHER WHITEPAPERS
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TRADE AND STOCK-FINANCE

whitePaper | November 5, 2019

Trade finance in its simplest form is when an exporter requires an importer to prepay for goods shipped. This gives the importer two main challenges. The first is that prepaying for goods from places such as China or India, for example, will seriously impact the company’s cash flow due to the long shipping times involved. The second challenge is how does the importer reduce the risks of paying for goods in advance? These two challenges are mainly resolved by the importer’s bank or independent trade finance provider providing a letter of credit to the exporter, or the exporter’s bank, guaranteeing payment upon presentation of certain documents. These documents may include a bill of lading.

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6 CFO Actions To Maximize Worker Productivity

whitePaper | January 1, 2023

The workforce challenges which have persisted throughout 2022 remain a primary concern heading into 2023. Inflation, tightening budgets, a renewed focus on profitability, and a tight labor market make productivity measurement and capacity utilization paramount.

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Innovate to Succeed: The Client Call to Action for Wealth Management

whitePaper | December 11, 2019

For at least five years, the wealth management industry has been gripped by one existential question about its future: to what extent should technology play a role in its relationship-driven business model? Across all industries, new channels and technologies are changing the service demands of the modern customer. These trends are by no means exclusive to wealth management, but they are being felt acutely by the firms that operate here. A sector that has thrived for decades on life-long client loyalty is now caught up in a perfect storm of margin compression and escalating digital expectations.

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7 Ways Financial Institutions can Leverage Technology for Competitive Advantage

whitePaper | October 1, 2022

In today's economic scenario, whatever key business purpose and strategy your company emphasizes; customer intimacy, technology optimization, cost optimization or disruptive innovation; workplace practices must reflect and actively drive behaviours to deliver on that purpose, strategy and your corresponding market positioning. Unless the two are integrated, financial institutions will realise that they are putting their businesses at high risk. Some of the risks that are specific to this sector include misaligned business processes, insecure work environment and information silos which affect both processes and information security. This whitepaper outlines the impact of technology failure and its crippling impact on a financial organization and how technology can help reduce risk, be more cost effective and provide strategic value.

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Bank Accounting Advisory Series

whitePaper | August 1, 2022

The Office of the Chief Accountant (OCA) is pleased to present the August 2022 edition of the Bank Accounting Advisory Series (BAAS). The BAAS expresses the OCA’s interpretations of accounting topics relevant to national banks and federal savings associations (collectively, banks or institutions, unless otherwise specified). We hope that you find this publication useful and that it continues to be a practical resource for bankers and examiners. The BAAS is updated annually to address ongoing accounting questions, newly issued and updated accounting standards, and emerging issues observed through March 31. Consistent with prior editions of the BAAS, the 2022 update does not focus on questions related to the impact of the Coronavirus Disease 2019 (COVID-19) and does not reflect policy statements and rules issued in response to the COVID-19 pandemic. COVID-19 policy statements and rules address specific challenges and are not intended to be used by analogy in non-COVID-19 situations.

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Why Banks Must Embrace the Cloud or Risk Being Left Behind

whitePaper | October 6, 2022

Over the last several years, the cloud computing industry has experienced incredible growth. Between 2018 and 2019 alone, the public cloud services market expanded by 17.5% to $214.3 billion, according to Gartner Research, and hit $331 billion by 2023. While cyber security is always a concern for people, most companies and consumers have become comfortable with storing information on third-party servers and accessing programs online.

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Spotlight

Boost.ai

Boost.ai specializes in enterprise-grade conversational artificial intelligence (AI). Inventor of the world’s most user-friendly conversational AI platform, Boost.ai empowers frontline customer service teams to automate customer service interactions with proprietary self-learning AI and a no-code solution that’s quick to deploy, easy to learn and highly scalable. Able to handle unlimited intents while consistently maintaining resolution rates of 90 percent, Boost.ai’s technology is used by companies like Telenor, DNB and Silvercar by Audi to successfully automate thousands of interactions. Boost.ai is a privately held Norwegian software company founded in 2016 with headquarters in Stavanger and satellite offices in Oslo, Stockholm and Santa Monica.

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