TECHNOLOGY INNOVATION IN CAPITAL MARKETS

February 4, 2020

Banks are also open to innovation, with a perhaps surprising 83% focusing most of their technology efforts on the front office and 56% on CRM in the last three years. This reflects a focus on improving the digital customer experience and becoming more customer-centric. We're now seeing the wave of digitalization that has swept through retail banking move through SME business banking, which represents $1 trillion (20%) of bank revenues worldwide but sees the biggest gaps in funding and customer satisfaction (estimated at $5tr by the World Economic Forum).

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whitePaper | September 5, 2022

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Lesters UK

Lesters has been providing expert payroll and accounting services to freelance contractors and small business owners for over 30 years, our commitment to providing only the best levels of service and client care are still second to none...

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