MAKING DIGITAL WORK: FINANCIAL SERVICES

Infographic | December 1, 2019

In its latest research, Forrester reveals how Customer experience (CX) improvements drive revenue growth by creating loyal customers. The findings highlight that a single point improvement in a retail bank’s CX Index score could result in $124 million in increased revenue. These findings strengthen our conviction that fast, accurate and friendly customer service delivered as part of a unified banking experience across every interaction is a business imperative for banks.

Infographic | May 6, 2020

https://media7.io/Publisher/add-resourceshttps://media7.io/Publisher/add-resourceshttps://media7.io/Publisher/add-resourceshttps://media7.io/Publisher/add-resourceshttps://media7.io/Publisher/add-resourceshttps://media7.io/Publisher/add-resourceshttps://media7.io/Publisher/add-resourceshttps://media7.io/Publisher/add-resourceshttps://media7.io/Publisher/add-resourceshttps://media7.io/Publisher/add-resourceshttps://media7.io/Publisher/add-resourceshttps://media7.io/Publisher/add-resourceshttps://media7.io/Publisher/add-resourceshttps://media7.io/Publisher/add-resourceshttps://media7.io/Publisher/add-resourceshttps://media7.io/Publisher/add-resourceshttps://media7.io/Publisher/add-resources

Infographic | May 20, 2022

NFTs are bought and sold for millions of dollars. According to a survey by Deloitte, OpenSea’s trading volume surpassed $200 million in August 2021, compared to $100,000 in December 2020. OpenSea holds more than 60 million NFTs in total

Infographic | March 9, 2020

How well we manage our money is more important for our financial wellbeing than the size of our income. You see…the default for most of us is to pay for whatever we need to pay for and then “save” the rest. This is not a sound financial plan. Most Australians live pay cheque to pay cheque. While there are numerous root causes for this, they all manifest as a failure to manage money effectively.

Infographic | November 19, 2021

Open banking technology platforms exhibit double and triple-digit revenue growth (figure 1) These platforms showcase triple-digit revenue multiples: Truelayer, Railsbank and Tink have valuations of more than 100x revenue (figure 2) High M&A and funding activity drives growth and valuation, and the cards schemes are also in the game (figure 2) Data aggregation and payments are the most common use cases, followed by personal finance, credit scoring, and business management (figure 3) Open banking platform services largely address banks and select verticals such as iGaming, insurance, and property management today. Payments and credit scoring are the most applied services across many verticals (figure 4)

Infographic | December 12, 2019

KPMG International’s Future Ready Finance Global Survey provides key insights on finance’s priorities, challenges and capabilities. The good news is that success is achievable. Indeed, Finance functions at high-performing companies have not only been able to adapt to this new environment, but to thrive in it.