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Everything You Need To Know About Identifying & Combating Churn
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In the simplest form, churn is the result of paying customers becoming non-paying customers, but there is much more to churn than meets the eye. Understanding the different types of churn, ways to quantify it, and actionable steps to reduce it can literally make or break a SaaS company.
In this eBook, we’re going to cover:
What exactly is the difference between voluntary and involuntary churn
Different ways to calculate and quantify churn metrics
Actionable ways to combat both voluntary and involuntary churn—now and over time
Real-life tips and tricks from successful, seasoned SaaS leaders
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