TECHNOLOGY INNOVATION IN CAPITAL MARKETS

February 4, 2020

Banks are also open to innovation, with a perhaps surprising 83% focusing most of their technology efforts on the front office and 56% on CRM in the last three years. This reflects a focus on improving the digital customer experience and becoming more customer-centric. We're now seeing the wave of digitalization that has swept through retail banking move through SME business banking, which represents $1 trillion (20%) of bank revenues worldwide but sees the biggest gaps in funding and customer satisfaction (estimated at $5tr by the World Economic Forum).

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Cross Insurance

Cross Insurance is a family owned insurance agency made up of a network of wholly-owned subsidiary insurance agencies throughout Maine, New Hampshire, Massachusetts, Connecticut, New York, and Rhode Island. Getting its humble beginnings in the home of Woodrow Cross in 1954, the company has since grown to become New England’s largest and the nation’s 37th largest independent insurance provider with more than 30 branches and more than 700 employees.

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Core Banking Modernization in Europe - Taking the Composable Route

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Founded in 1896, Barclays is among the world's oldest banks and enjoys the patronage of some of Europe's most profitable corporations. In 2021, Barclays claimed over 48 million customers, amassed over its 120+ year history. On the other hand, Revolut is a UK neobank that has acquired over 15 million account holders in less than a decade since its founding. These numbers are illustrative of a larger shift in the global banking system, with agile, digitally empowered financial service providers making inroads into mainstream banking territory. Currently, traditional banks, with their large product and service portfolios and legions of loyal customers, still hold the lion's share of the European banking market.

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FinTech Trends for 2021 - What will 2021 bring us in FinTech Innovation?

whitePaper | April 14, 2021

So what will 2021 - and beyond - bring us in FinTech innovation? Central Bank Digital Currencies? - perhaps - but some would argue that most currency is already digital: how much physical cash did you handle in the last year? And how much was transacted by digital money transfer, real-time payments, card transactions, mobile wallets… Does money actually exist? The news is full of how multi-million-pound artworks can now be represented by ‘non-fungible tokens’ which represent ‘digital’ but not physical ownership of the artworks.

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In a survey of over 780 interviews with 250 major banks across the globe, Finastra and East & Partners open the lid providing insights into how the tactical playbook for banking is changing for banks, and why the growing importance of technology in the banking industry is fueling a new age of competitive, ESG-related digital banking.

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The Business Value of SAP Account Substantiation and Automation by BlackLine

whitePaper | December 14, 2022

The rapid pace of change brought on by the current market dynamics has put a spotlight on the communication of business information. Many financial leaders are hampered by an inability to gather and disseminate that business-critical information to the necessary stakeholders at the necessary speed to cope with the rapidly changing business environment.

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How Artificial Intelligence Will Change Payments

whitePaper | March 19, 2022

Both consumer and business payments have been moving full steam ahead, catapulted by innovations like big data, open banking, and other advancements in technology. Artificial intelligence (AI) has played a big role in the payments evolution thus far and will continue to be a main player moving forward. IDC projects that financial services companies will spend $11 billion on artificial intelligence next year. While financial services and payments certainly stand to benefit from the AI revolution, all industries will experience benefits from these developments. Accenture reports that AI can boost rates of profitability by 38% on average by 2035 and could lead to an economic boost of $14 trillion among 16 industries across 12 economies by that time, too

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Some of the best innovations come from recognizing pain points and having the resolve to alleviate them. The scope of fintech became visible over a decade ago, when the success of mobile money brought into sharp focus the potential inherent in the combination of finance and technology – with innovation and empathy.

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Spotlight

Cross Insurance

Cross Insurance is a family owned insurance agency made up of a network of wholly-owned subsidiary insurance agencies throughout Maine, New Hampshire, Massachusetts, Connecticut, New York, and Rhode Island. Getting its humble beginnings in the home of Woodrow Cross in 1954, the company has since grown to become New England’s largest and the nation’s 37th largest independent insurance provider with more than 30 branches and more than 700 employees.

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