Best Practices in Social Listening FINANCIAL SERVICES AND INSURANCE

whitePaper | May 7, 2022

Many traditional financial services products are being commoditised. They are becoming irrelevant in the lives of customers. They are seen as table stakes. What customers really care about is value, convenience, and security. And what they want is a financial services ecosystem uniquely tailored to their specific needs. I am not particularly prone to making predictions. But – of this – I am fairly certain: in the next 15 years, all of the most successful financial services organisations will be platform players. The leaders will be defined by the ecosystems that gravitate around them. They will be measured by the incremental value they deliver their customers. And they will grow based on their ability to meet their customers’ needs.

whitePaper | April 14, 2022

Digital transformation in the financial space has been a hot topic in emerging markets like South Africa, Nigeria & Ghana for some time now, especially among incumbents who are threatened by radical digital-first banking entities like neobanks and challenger banks. A global study by Insider Intelligence1 estimated that in 2021, there were 29.8 million digital-only account holders, and this number is expected to cross 53.7 million by 2025, owing to the remarkable mobile penetration and ICT infrastructure development2 witnessed in marginalized regions like Africa in recent years.

whitePaper | April 6, 2023

In a survey of over 780 interviews with 250 major banks across the globe, Finastra and East & Partners open the lid providing insights into how the tactical playbook for banking is changing for banks, and why the growing importance of technology in the banking industry is fueling a new age of competitive, ESG-related digital banking.

whitePaper | December 12, 2021

Banks typically approach transformation in part by reengineering their own internal business, IT, and operational processes either in ad hoc ways tied to direct response to some tactical problem or over longer time frames based on carefully planned out strategic planning. Recently, however, this transformational process has taken on a new urgency, and certain projects that were targeted to take a year or two have needed to be accelerated to meet our rapidly changing banking environment. Even the need to respond to today’s tactical challenges needs to be viewed through the long lens of transformation. As banks begin their process of recovery, projects that provide immediate return on investment (ROI) and help develop resilient operations, improve customer experiences, or improve compliance through improved service management will become critical to how quickly banks can recover from periods of economic disruptions, now and in the future.

whitePaper | March 28, 2023

Real-time processing can offer many benefits for bank treasuries, including improved accuracy, faster decision-making, enhanced liquidity management and improved customer service with faster transaction processing and real-time visibility into customer account balances. By focusing on certain key functions, we can assess which are real benefits to treasury processes, and which may require industry consensus and further investment to become worthwhile. The industry must agree a way forward, weighing cost against benefit.

whitePaper | December 7, 2022

Financial inclusion can be characterised as a means to an end. By ensuring access for households and small and medium enterprises to safe, essential financial services, financial inclusion is a key facilitator of inclusive economic growth. Not only does financial inclusion promote regional economic objectives, it is also considered as an enabler for 7 of the 17 sustainable development goals defined by the United Nations Department of Economic and Social Affairs.